Microsoft Teams

  • White paper Blog

    Can Teams be an Inbound Contact Center Software? A Playbook

    Can Teams be an Inbound Contact Center Software? A Playbook
    If your agents already live in Microsoft Teams, you’re closer than you think to a real inbound contact center. Learn why and how to make the next move.
  • Security Blog

    Is Microsoft Teams HIPAA Compliant? Meeting Healthcare Standards with Call Recording

    Is Microsoft Teams HIPAA Compliant? Meeting Healthcare Standards with Call Recording
    Microsoft Teams HIPAA compliant explained: native recording limits, compliance risks, and how to meet healthcare standards with the right tools.
  • Guide Blog

    Teams Voice Call Recording: 4 Things to Do Before Rolling Out The Solution

    Teams Voice Call Recording: 4 Things to Do Before Rolling Out The Solution
    Navigate Teams voice call recording deployment in 2025 with ease. Follow our compliance-tested checklist for secure setup, auditability, and team alignment.
  • Products Blog

    Teams Call Recording in 2025: Ensuring Compliance and Exceeding Customer Expectations 

    Teams Call Recording in 2025: Ensuring Compliance and Exceeding Customer Expectations 
    Looking into Teams call recording in 2025? Discover top use cases for compliance, quality monitoring, and training beyond what native options allow.
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    Brochure Blog

    Teams Call Recording in 2026 – a Guide by Imagicle

    Teams Call Recording in 2026 – a Guide by Imagicle
    Need secure Teams call recording? Read Imagicle’s 2026 guide and learn how 3rd party solutions guarantee compliance.
  • Products Blog

    Contact Center for Microsoft Teams: Do You Need to Build One? 

    Contact Center for Microsoft Teams: Do You Need to Build One? 
    Is building a contact center for Microsoft Teams what's keeping your business from ultimate success? Find out.
  • Products Blog

    Teams Call Queue Reporting: What is the Queues App?

    Teams Call Queue Reporting: What is the Queues App?
    What is the Queues App and how does it collect call queue reporting? Do you need a more advanced tool? Find out.
  • Products Blog

    Microsoft Teams Call Reporting: Why It Matters

    Microsoft Teams Call Reporting: Why It Matters
    Microsoft Teams call reporting can be hard to read. Learn how to make it just... simple.
  • DownloadDownload
    Brochure Blog

    Make your Teams Contact Center compliant with Call Recording

    Make your Teams Contact Center compliant with Call Recording
    Secure, compliant, and seamlessly integrated, Imagicle Call Recording for Microsoft Teams ensures your contact center meets the highest standards. Discover more in the brochure!
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    Brochure Blog

    Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling

    Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling
    Intuitive, powerful, and easy to use, Imagicle Attendant Console for Microsoft Teams makes call handling a piece of cake. Discover more in the brochure!
  • Products Blog

    Microsoft Teams Contact Center: 5 Reasons Why It Needs AI

    Microsoft Teams Contact Center: 5 Reasons Why It Needs AI
    AI power is what your Microsoft Teams Contact Center needs to shine the brightest. Discover why in 5 actionable points. Happy reading!
  • Products Blog

    Why Microsoft Teams is so successful and how Imagicle completes it

    Why Microsoft Teams is so successful and how Imagicle completes it
    Discover why Microsoft Teams is so loved by users and how Imagicle can further improve its UCaaS superpowers.
  • Products Blog

    Teams Compliance Recording: Securing your Microsoft Teams Contact Center

    Teams Compliance Recording: Securing your Microsoft Teams Contact Center
    Certified Teams compliance recording by Imagicle for contact centers. Stay compliant with GDPR, HIPAA, ISO, PCI‑DSS. Get a 30-days free trial.
  • DiscoverDiscover
    Products Blog

    Turn Microsoft Teams into a Contact Center

    Turn Microsoft Teams into a Contact Center
    Can you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle.
  • Event Blog

    5 reasons why Imagicle for Microsoft Teams Virtual Roadshow is worth watching.

    5 reasons why Imagicle for Microsoft Teams Virtual Roadshow is worth watching.
    Imagicle for Microsoft Teams Virtual Roadshow is the must-see event to supercharge Microsoft Teams with the Imagicle apps. Watch it again to catch up on the news.
  • Products Blog

    Enhancing Microsoft Teams with the new ACS-based Attendant Console

    Enhancing Microsoft Teams with the new ACS-based Attendant Console
    We developed an ACS-based integration for our Attendant Console for Microsoft Teams. But what is ACS, and why is it a game changer?
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    Brochure Blog

    Transform Microsoft Teams into a Complete Communication Hub with Imagicle

    Transform Microsoft Teams into a Complete Communication Hub with Imagicle
    Discover how Imagicle apps turn Microsoft Teams into a fully-featured, compliant, intuitive enterprise communication solution.
  • Products Blog

    Call Analytics for Microsoft Teams. An even more powerful integration.

    Call Analytics for Microsoft Teams. An even more powerful integration.
    Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.
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