Meet Imagicle Agent Console

The go-to tool to improve your working experience and make customers happy, easily welcoming them customers through voice and digital channels.

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Your calls just a click away.

You see the incoming caller details. Answer with a click, route the call to another agent, or queue it if busy. Monitor queues and team status quickly, and much more.

Live chat with your customers.

Easily manage customer requests coming from different channels, like your website, WhatsApp, Telegram, Messenger, and more.

Human & Virtual Better Together.

Forget about repetitive tasks. Let users digitally or vocally speak to virtual agents ready to escalate to you when needed.

Intuitive and complete.

On top of answering, transferring, hold/unhold, hang up calls and more, you can set your status (available, busy, away...), see incoming caller details, see how many calls you've handled so far, their average waiting time and more. All from the same interface you use to handle chats.

Fully featured, yet simple chat console.

Other than collecting messages from multiple channels (Website chat, Email, SMS, WhatsApp, Telegram, Messenger, and more), you can use your chat console to access your contact lists, assign or unassign chats, access visitor information, change chat status, add notes and more in a simple, intuitive way.

Let AI be your agents' sidekick.

Blend human & virtual agents in a seamless team that ensures consistent and tailored self-service experiences for customers. Onboard virtual agents of chat or voice type through an intuitive Conversational AI builder, and let them handle FAQs, repetitive tasks, and overall take care of interactions in a human-like way unless escalation is needed, reducing agent workload and making customer service faster, smarter, and easier.

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