To activate an Imagicle product, you need:

1. To install Imagicle ApplicationSuite on a server. This is because the activation code will be linked to the specific real or virtual hardware on which the software has been installed.

2. To purchase or obtain an activation code (License) by Cisco

3. An internet connection and access to https://cisco.imagicle.com/go/activation

There are three different Imagicle product categories available on Cisco Solutions, plus:

1. Basic licenses (product names ending with L)

   - single products (e.g.: L-IM110-64L, Imagicle Billy Blue's 4 - 64 ext. w/ Basic License)
   - bundles (e.g.: L-IM110-500L, Imagicle S+ Pack 500 – billing 500 + fax 8 + dir. 500)

2. Expansions (product names ending with E or EC)

3. Upgrade (product names ending with U)

4. Optional modules (product names ending with M)

5. Redundancy (product names ending with R)

Single Product

The activation process consists of four simple steps:

1. Go to https://cisco.imagicle.com/go/activation and insert the activation code (provided by your Cisco/Partner)

2. Complete the registration form, providing:

   - partner/reseller name and customer info. Ensure you enter the correct customer info to ensure you receive the proper support
   - Request String for your installation. See the How to retrieve a request string section for details

   

3. Review the info provided and confirm activation.
   The system returns a Response String on the web interface and by e-mail to both addresses (customer and reseller).
   

4. Copy the Response String/Unlock code provided and paste into the activation tool of your Imagicle Application Suite (License-Main web link). See the How to insert the response/unlock codes section for details. 

Bundle

The bundle lets you buy all the apps with a single PID at a very special price.
You will receive a single Activation code for all of the apps included in the bundle.
Before entering your customer info, the process will show you the apps included.

For example:

Click the Activate button for the first app, insert your customer info and complete the process as explained above.
At the end of the process, click on "Proceed with the new activation". Repeat the process for each app you want to activate (customer info will be pre-entered after the first activation).

Copy the Response String provided for each application and paste it in the appropriate field in the activation tool of the installed Solutions plus Application Suite, as shown above for single product activation.

Expansions

In this case, you will receive a number of Activation codes based on the total of basic license plus all the expansion licenses purchased to reach the number of extensions/users/channels needed.
First activate the basic license, then the expansion licenses.
See the "Activating multiple activation codes" FAQ for more details.

Upgrades

In this case, you will receive a single Activation codes to upgrade active license to another one.

Redundancy

In this case, you will receive a number of Activation codes based on the total of basic license plus the redudancy license purchased to get the high availability.
First activate the basic license, then the redundancy licenses.

Read the single product activation description for basic activation concepts.
If you receive multiple activation codes, you may have purchased either:
- multiple products
- a single product with expansions to reach more extensions/users/channels
- multiple products with expansions for some or all of them

The product categories available on Cisco Solutions plus to be activated are:

1. Basic licenses (product names ending with L)

   - single products (e.g.: L-IM110-64L, Imagicle Billy Blue's 4 - 64 ext. w/ Basic License)
   - bundles (e.g.: L-IM110-500L, Imagicle S+ Pack 500 – billing 500 + fax 8 + dir. 500)

2. Expansions (product names ending with E or EC)

The following examples describe possible scenarios where multiple activation codes have to be activated.

Example 1

You purchased a Billy Blue’s 4 1,000 extension basic license + an expansion to 1,000 extensions (product names L-IM110-1000L and L-IM110-1000E).
You first need to activate the basic license (activation code L-IM110-1000L in our example) as per the procedure in the “How to activate your Imagicle product”, then activate the expansion in the same way.
Activate the expansion license (activation code L-IM110-1000E in our example). You will need to provide the basic license, i.e. the license to be expanded (L-IM110-1000L in our example).
Having done that, insert the last Response string you received into the activation page of the installed Solutions Plus application suite software and check that Billy Blue’s 4 has been activated for 120 extensions.

Example 2

You purchased a StoneFax 8 channels basic license + an expansion to 20 channels + an expansion to 30 channels (product names L-IM120-8L and L-IM120-20EC and L-IM120-30E).
You first need to activate the basic license (activation code L-IM120-8L) as per the procedure in the “How to activate your Imagicle product”, then activate the expansion in the same way.
Activate the expansion license (activation code L-IM120-20EC in our example). You will need to provide the basic license, i.e. the license to be expanded (L-IM120-8L in our example).
Activate the expansion license (activation code L-IM120-30E in our example), you will need to provide the basic license, i.e. the license to be expanded (activation code L-IM120-20EC in our example).
Having done that, insert the last Response string you received into the activation page of the installed Solutions Plus application suite software and ensure StoneFax is activated for 30 channels.

Example 3

You purchased a 1,000 users bundle Imagicle S+ Pack 1000 – billing 1000 + fax 20 + dir. 1,000 + a StoneFax expansion to 30 channels (product names L-IM990-1000L and L-IM120-30E).
You first need to activate the basic bundle license (activation code L-IM990-1000L) as per the procedure in the “How to activate your Imagicle product” section.
You will be provided three Response Strings, one per application, to insert into the Solutions Plus application suite software. Check that the three applications are correctly activated:
- Billy Blue’s 4 for 1,000 extensions
- StoneFax for 20 channels
- Speedy Enterprise for 1,000 users
Then activate the expansion license (activation code L-IM120-30E in our example), where you will need to provide the basic license, i.e. the StoneFax license to be expanded (activation code L-IM990-1000L in our example).
Having done that, insert the last Response string you received into the activation page of the installed Solutions Plus application suite software and ensure StoneFax is activated for 30 channels. 

The request string is what you get on the installed Solutions plus Application Suite Software.
To retrieve the Request String, log into the Imagicle Solutions Plus Application Suite web interface as administrator (e.g. http://server_ip_address), click on "Admin" and select "License" as in the screenshot below:
 

The response string (also known as the unlock code) is the code provided by Imagicle through the activation procedure that permanently activates/unlocks the installed application.

To insert the response string, log in to the Solutions Plus Application Suite web interface as administrator (e.g. http://server_ip_address), insert the RESPONSE STRING in the text box of the application to activate and press Save.

 

You will receive the Activation code from your Cisco/Partner after you purchase a software product.
Please print and store the activation code in a safe place as it contains important information.
After activation, the activation code is stored on the PC/Server running the activated application, so you can obtain the activation code through the following procedures.

Log in to the Application Suite web interface as administrator (e.g. http://server ip address/fw) and copy the activation code (called License Code) for the appropriate application: