Imagicle AI-powered CX and Contact Center series

Imagicle AI-powered CX and Contact Center Series An exclusive occasion to deep dive into how Imagicle enhances contact center and customer experience from A to Z.

Four live sessions on the four Imagicle AI apps that build a modern customer experience: Contact Center Core, Compliance & AI Quality Recording, Advanced Analytics, AI Receptionist. Join us to understand how AI handles the routing, the compliance, and the reporting so your team can focus on the conversations that matter.

Get on board!

Four live sessions on the Imagicle AI apps that build a modern contact center: see how AI handles routing, compliance, and reporting, so your team can focus on what matters.

9 SEPTEMBER - 11:30 AM CEST

Contact Center Core: Simplify Agents' Daily Work.

Meet Imagicle Contact Center Core: the new lightweight web client bringing customer context and agent workflows where the team already works. You’ll see instant contact details, queue visibility, and omnichannel capabilities – all inside the collaboration app agents use everyday.

16 SEPTEMBER - 11:30 AM CEST

Beyond Recording: Compliance, Quality, and Insights, All AI-powered.

Imagicle Compliance & AI Quality Recording combines call recording and AI to support compliance, dispute resolution, quality management, and agent coaching. In this session, you’ll discover the latest features, from PII redaction and AI call summaries to agent scoring and next-gen transcription across 60+ languages.

30 SEPTEMBER - 11:30 AM CEST

From Questions to Decisions: Advanced Analytics Deep Dive.

Learn how Advanced Analytics turns your communication data into decisions with AI-generated dashboards and reports built automatically, AI-assisted editing to personalize your workspace, and AI Business Insights to turn call traffic into strategic direction. All integrated with Webex, Microsoft Teams, and Cisco UCM.

21 OCTOBER -11:30 AM CEST

AI Receptionist in action. Smart Answers, Better Experiences.

Let AI Receptionist take care of every first-level interaction autonomously – answering calls 24/7, routing them intelligently, and handling FAQs and appointment booking, with AI learning directly from your docs and website. Join the session for a hands-on demo and real-world use cases.

A closer look at the four apps you'll meet in the webinar series.

Contact Center Core

Compliance & AI Quality Recording

Advanced Analytics

AI Receptionist

AI Contact Center Core.

A single workspace for agents, customers, and supervisors, Imagicle AI Contact Center automates routine requests with AI agents handling FAQs and bookings, letting human agents focus on what matters most, while supervisors get the real-time data they need to act fast.

Compliance & AI Quality Recording.

Capture your conversations while staying compliant with internal and external protocols (GDPR, MiFID II, HIPAA, PCI-DSS and more) and analyze them with transcriptions, AI-powered sentiment analysis, and agent scoring to help you maintain constant service quality.

Advanced Analytics

Make sense of your communication data with AI-generated dashboards and instant insights on call trends, devices usage, and costs. Personalize your workspace with AI-assisted editing, and turn traffic patterns into strategic decisions with AI Business Insights.

AI Receptionist.

An always-on voice and digital agent that answers calls 24/7, routes them to the right person, and handles FAQs and bookings automatically. Multilingual, integrated with your CRM, and ERP via MCP connections, and ready to work from day one with no-code configuration.

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