Microsoft Teams

White paper Blog

Can Teams be an Inbound Contact Center Software? A Playbook

Can Teams be an Inbound Contact Center Software? A Playbook

If your agents already live in Microsoft Teams, you’re closer than you think to a real inbound contact center. Learn why and how to make the next move.

Security Blog

Is Microsoft Teams HIPAA Compliant? Meeting Healthcare Standards with Call Recording

Is Microsoft Teams HIPAA Compliant? Meeting Healthcare Standards with Call Recording

Microsoft Teams HIPAA compliant explained: native recording limits, compliance risks, and how to meet healthcare standards with the right tools.

Guide Blog

Teams Voice Call Recording: 4 Things to Do Before Rolling Out The Solution

Teams Voice Call Recording: 4 Things to Do Before Rolling Out The Solution

Navigate Teams voice call recording deployment in 2025 with ease. Follow our compliance-tested checklist for secure setup, auditability, and team alignment.

Products Blog

Teams Call Recording in 2025: Ensuring Compliance and Exceeding Customer Expectations 

Teams Call Recording in 2025: Ensuring Compliance and Exceeding Customer Expectations 

Looking into Teams call recording in 2025? Discover top use cases for compliance, quality monitoring, and training beyond what native options allow.

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Brochure Blog

Teams Call Recording in 2025 – a Guide by Imagicle

Teams Call Recording in 2025 – a Guide by Imagicle

Need secure Teams call recording? Read Imagicle’s 2025 guide and learn how 3rd party solutions guarantee compliance.

Products Blog

Contact Center for Microsoft Teams: Do You Need to Build One? 

Contact Center for Microsoft Teams: Do You Need to Build One? 

Is building a contact center for Microsoft Teams what's keeping your business from ultimate success? Find out.

Products Blog

Teams Call Queue Reporting: What is the Queues App?

Teams Call Queue Reporting: What is the Queues App?

What is the Queues App and how does it collect call queue reporting? Do you need a more advanced tool? Find out.

Products Blog

Microsoft Teams Call Reporting: Why It Matters

Microsoft Teams Call Reporting: Why It Matters

Microsoft Teams call reporting can be hard to read. Learn how to make it just... simple.

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Brochure Blog

Make your Teams Contact Center compliant with Call Recording

Make your Teams Contact Center compliant with Call Recording

Secure, compliant, and seamlessly integrated, Imagicle Call Recording for Microsoft Teams ensures your contact center meets the highest standards. Discover more in the brochure!

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Brochure Blog

Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling

Attendant Console for Microsoft Teams – Discover the Easiest Teams Call Handling

Intuitive, powerful, and easy to use, Imagicle Attendant Console for Microsoft Teams makes call handling a piece of cake. Discover more in the brochure!

Products Blog

Microsoft Teams Contact Center: 5 Reasons Why It Needs AI

Microsoft Teams Contact Center: 5 Reasons Why It Needs AI

AI power is what your Microsoft Teams Contact Center needs to shine the brightest. Discover why in 5 actionable points. Happy reading!

Products Blog

Why Microsoft Teams is so successful and how Imagicle completes it

Why Microsoft Teams is so successful and how Imagicle completes it

Discover why Microsoft Teams is so loved by users and how Imagicle can further improve its UCaaS superpowers.

Products Blog

Teams Compliance Recording: Securing your Microsoft Teams Contact Center

Teams Compliance Recording: Securing your Microsoft Teams Contact Center

Certified Teams compliance recording by Imagicle for contact centers. Stay compliant with GDPR, HIPAA, ISO, PCI‑DSS. Get a 30-days free trial.

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Products Blog

Turn Microsoft Teams into a Contact Center

Turn Microsoft Teams into a Contact Center

Can you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle.

Event Blog

5 reasons why Imagicle for Microsoft Teams Virtual Roadshow is worth watching.

5 reasons why Imagicle for Microsoft Teams Virtual Roadshow is worth watching.

Imagicle for Microsoft Teams Virtual Roadshow is the must-see event to supercharge Microsoft Teams with the Imagicle apps. Watch it again to catch up on the news.

Products Blog

Enhancing Microsoft Teams with the new ACS-based Attendant Console

Enhancing Microsoft Teams with the new ACS-based Attendant Console

We developed an ACS-based integration for our Attendant Console for Microsoft Teams. But what is ACS, and why is it a game changer?

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Brochure Blog

Transform Microsoft Teams into a Complete Communication Hub with Imagicle

Transform Microsoft Teams into a Complete Communication Hub with Imagicle

Discover how Imagicle apps turn Microsoft Teams into a fully-featured, compliant, intuitive enterprise communication solution.

Products Blog

Call Analytics for Microsoft Teams. An even more powerful integration.

Call Analytics for Microsoft Teams. An even more powerful integration.

Imagicle Call Analytics can now monitor external calls in both Direct Routing and Operator Connect modes. Discover more.