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All the Imagicle winning apps immediately available from the cloud through a smart subscription offer. Pick up what you need and start now.
Hosted and operated by Imagicle on a dedicated, secure, and reliable instance available for every GEO. Based on AWS DC, it offers all the scalability you need.
Designed for Mid, Large, and Extra Large Customers. It works with your Calling platform deployed on-prem, hosted in an external DC and in the Cloud.
Securely connected to your network, i.e. via VPN or Equinix ECX, it can leverage your existing PSTN lines, allowing you to go live immediately.
3 seasonal updates granting access to current capabilities, features, and services with zero downtime. The best choice to get your job done at best.
ImagicleCare Gold Support plan, rated 9.8/10, will grant your business a 60’ SLA and Proactive Support, while the Platinum plan ensures a 24/7 coverage.
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Time spent on hold is time during which your clients form their first impression of the company. A quick answer by the right person is essential for your customer service, as are lost calls and the quality of service provided.
Imagicle provides a comprehensive and high-quality Customer Service solution that simplifies and improves incoming call management, giving you total control of the service with analysis of historical data in real time.
Many specific data regulations involve the way companies need to record phone calls and keep them secure and protected.
Whether it’s MIFID II, GDPR, PCI-DSS, HIPAA, and so forth, we understand the complexities of both your industry and your customer interactions. Imagicle Call Recording has been designed with features and flexibility to provide you compliant recordings with the all required regulations.
Thousands of calls are made every day in any business sector. Thanks to Imagicle Call Analytics, you can monitor all activities in real time through a clear and simple dashboard, totally customizable.
By monitoring call flows and phone usage, you can gain call insights by identifying the effective adoption of your devices and getting tracking adoption across the network. Moreover, you can analyze caller journeys, reduce phone abuses and frauds assigning budgets and locking phones, save cash, get compliance reporting, and improve the quality of your service.
Fax has been around for so long, and people take it so much for granted, that many companies barely think of it at all, but the technology has evolved far beyond paper-driven machines.
Imagicle Digital Fax allows you to send and receive faxes directly from your computer, via e-mail or web interface, by printing a document,using the Mobile App or the new gadget for Cisco Jabber, and even via the network multifunction printer.
Imagicle Digital Fax changes the way faxes are sent and received without forcing users to learn anything new.
Offering an exclusive hotel’s experience to your guests is just a matter of: staff preparation, state of the art facilities, customized services, and attention to details. But nowadays that’s not enough. Technology has undertaken a crucial role and choosing the best communication systems and a PMS tailored for you has become a necessity.
It doesn't matter if you have few rooms or thousands in your hotel, the Imagicle Hotel provides the hotel services that are missing in the Cisco platform and integrates it with your PMS.
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The service is available for production, PoC, and Lab in North America, Europe, and the Middle East. On request, though, the private instance can be activated in more than 20 DCs worldwide. We are ready to help you start with your journey to the cloud!
Physical security as per leading public Cloud Provider Data Centers.
Development Lifecycle approach
Vulnerability Assessment and Penetration testing (OWASP).
Data protection and privacy program as per international regulatory organizations.
Pick the apps you need from the Imagicle Cloud with an easy and flexible subscription plan. You can purchase from Imagicle partners or resellers around the world.
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Your secure private instance will be ready within 48 hours.
You can access all Imagicle services at mycompany.imagicle.cloud.
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Connect your Imagicle UC Cloud Suite via VPN or Equinix with the help of your partner and our Advanced Services team. Start making your communications faster, smarter, and easier.
Imagicle UC Cloud Suite works with your Calling Platform Cloud, Hosted, On-Prem.
You can move to the Imagicle Cloud while migrating your calling platform at your own pace.
If you’re not ready for the cloud yet, you can use Imagicle UC Suite On-Prem or hosted in your data centers,
but take a look at the differences below.
HOSTED AND OPERATED BY IMAGICLE
UPDATE TO THE LATEST VERSION
DAILY BACKUP FOR HIGH RELIABILITY
HIGH AND IMMEDIATE SCALABILITY
READY FOR MOBILE REMOTE ACCESS (OTT)
SECURE ELASTIC STORAGE (RECORDING, FAX)
CONTINUOUS SCAN OF SECURITY VULNERABILITIES
YES (optional, not out of the box)
CLOUD APPS INTEGRATION (EX: GMAIL, O365, DBOX)
YES (Optional, not out of the box)
PROACTIVE MONITORING AND ALARMING
HIGH AVAILABILITY ACROSS MULTIPLE AVAIL.ZONES
ImagicleCare Gold service is always included, granting excellent tech support in 7 languages during business hours throughout the week plus bank holidays, 60' SLA for critical cases, and proactive support. And by upgrading to the ImagicleCare Platinum plan, you can get 24x7x365 support.
8 (+ 3 mobile apps)
Private dedicated instance on Imagicle Cloud (based on AWS)
Hosted, Updated, Secured and Operated by Imagicle
VPN or Equinix with customer SBC. Web portal through public Internet.
Yes, with disaster recovery
Manual or automatic from Microsoft AD, with imported pictures, LDAP or from CSV files.
Yes, via Imagicle Proactive Support
https, secure SMTP/IMAP4/POP3/EWS, SIP over TLS and sRTP, OWASP-10 validated
Yes with Cisco Jabber and Microsoft S4B. With Cisco and MS Teams planned for Summer’21
Single sign ON
Yes, via customer local Active Directory or Azure AD Domain Services
Mail server integration
MS Exchange, OFFICE 365, direct and with Proxy support
North America, Europe, Middle East, APAC