Contact Center Integrations

  • White paper Blog

    Can Teams be an Inbound Contact Center Software? A Playbook

    Can Teams be an Inbound Contact Center Software? A Playbook
    If your agents already live in Microsoft Teams, you’re closer than you think to a real inbound contact center. Learn why and how to make the next move.
  • Products Blog

    Teams Call Recording in 2025: Ensuring Compliance and Exceeding Customer Expectations 

    Teams Call Recording in 2025: Ensuring Compliance and Exceeding Customer Expectations 
    Looking into Teams call recording in 2025? Discover top use cases for compliance, quality monitoring, and training beyond what native options allow.
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    Brochure Blog

    Teams Call Recording in 2026 – a Guide by Imagicle

    Teams Call Recording in 2026 – a Guide by Imagicle
    Need secure Teams call recording? Read Imagicle’s 2026 guide and learn how 3rd party solutions guarantee compliance.
  • Products Blog

    Contact Center for Microsoft Teams: Do You Need to Build One? 

    Contact Center for Microsoft Teams: Do You Need to Build One? 
    Is building a contact center for Microsoft Teams what's keeping your business from ultimate success? Find out.
  • Products Blog

    Teams Call Queue Reporting: What is the Queues App?

    Teams Call Queue Reporting: What is the Queues App?
    What is the Queues App and how does it collect call queue reporting? Do you need a more advanced tool? Find out.
  • Products Blog

    Microsoft Teams Contact Center: 5 Reasons Why It Needs AI

    Microsoft Teams Contact Center: 5 Reasons Why It Needs AI
    AI power is what your Microsoft Teams Contact Center needs to shine the brightest. Discover why in 5 actionable points. Happy reading!
  • Products Blog

    Teams Compliance Recording: Securing your Microsoft Teams Contact Center

    Teams Compliance Recording: Securing your Microsoft Teams Contact Center
    Certified Teams compliance recording by Imagicle for contact centers. Stay compliant with GDPR, HIPAA, ISO, PCI‑DSS. Get a 30-days free trial.
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    Products Blog

    Turn Microsoft Teams into a Contact Center

    Turn Microsoft Teams into a Contact Center
    Can you use Microsoft Teams as a Contact Center? The answer is yes - with the help of Imagicle.
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