Imagicle UCX Suite for Contact Centers
Discover the Imagicle UCX Cloud Suite for Contact Centers, how it can be integrated within your calling platform to supercharge Customer and Employee experience, as well as with your existing Contact Center solution to add key UC features.
What does Imagicle bring?
Improve user and customer experience.
Provide agents with digital, integrated, advanced workspaces able to handle multichannel communications from a single platform, delighting customers with multiple ways to reach your company.
Let customers solve issues on their own.
Today, customers want to solve issues on their own. Automate conversations and make them available 24/7, everyday of the year, with virtual agents and Conversational IVR able to handle routine questions.
Be compliant and ready to analyze.
Record calls for compliance directly from your calling platform, with core features such as file encryption, pause/resume, screen blanking for screen recording, and more.
Compliance Call Recording
Feed your conversations to AI and improve customer retention.
Let the voice of customers guide you through a better strategy and increased revenues. Leverage multilingual transcriptions, sentiment analysis, alarms, tags, and more to analyze agent and queue performance, script adherence, and more.
Agent & queue performances
For your existing contact center.
Empower your existing CC solution.