AI-Powered Contact Center Solutions for MS Teams. (US)

Release
45’

With 70% of interactions now digital, businesses must provide seamless, omnichannel communication across voice, email, SMS, WhatsApp, and Telegram to stay competitive.

Join us for this session where we’ll show you how to elevate contact center experience with powerful tools seamlessly integrated with MS Teams:

  • Agent Workspace. An omnichannel console for seamless customer engagement across voice and digital channels.
  • Supervisor Workspace. Real-time control of agents and queues for quick intervention.
  • AI Virtual Agents. Automate voice and digital conversations, with self-learning AI powered bots. 
  • Analytics and insights. Understand, handle, and evaluate all your interactions.

Don’t miss this opportunity to future-proof your contact center—fill out the form and access the session!

Michel Ravasio
Director Sales and Country Manager Americas