Announcing the compatibility of Imagicle apps with Webex (Unified CM).

Imagicle is proud to announce the compatibility of Imagicle apps with Calling in Cisco Webex (Unified CM) environments. Starting from now, receptionists can rely on Webex as their softphone using the Imagicle Attendant Console. Moreover, all customers can enjoy Imagicle Call Recording, Contact Manager, Digital Fax, Call Analytics, by using the Imagicle Gadgets that complete and expand the Webex experience.

The huge demand for digital transformation and the current COVID-19 emergency have led an increasing number of people to choose more flexible working options. What used to be considered unlikely or complicated, like working somewhere other than the office, is now part of our routine, and this is possible thanks to the widespread adoption of advanced collaboration tools like Webex. Cisco’s comprehensive solution, in fact, provides non-stop teamwork with group messaging, file and screen sharing as well as whiteboarding, allowing ongoing collaboration among teams and people around the world.

Given the success of Webex since its introduction, Cisco has moved towards a progressive reduction in the number of clients’ applications, empowering customers to migrate to the most up-to-date version of Webex from their Jabber within a Cisco UCM environment (either prem, HCS or UCM Cloud). This solution, going under the name of Calling in Webex  (Unified CM), allows customers to bring Webex into their Cisco Unified Communications Manager, thus improving the calling experience and enabling calls with Webex through their Unified CM environments.

This approach opens up new potential solutions and, at the same time, poses new challenges relating to the integration of Webex with other critical collaboration tools such as the Attendant Console, Call Recording, external Directories, Fax and Call Analytics, just to name a few.

“We have been working with Cisco BU to integrate our applications with Webex app, enabling customers with advanced collaboration needs to have the Imagicle UC Apps they need directly within the Webex app in the same way as they already do with Jabber ” says Christian Bongiovanni, co-CEO and Imagicle CTO.

The benefits for users will be huge. First of all, from now on, receptionists can rely on Webex as their softphone while leveraging the power of Imagicle Attendant Console for one click answers, transfers, parks, call, with the many other advanced features for a professional customer service. No IP-phone and no other apps are required, just Webex and Imagicle Attendant Console.But this is just the first step toward a full integration that will allow Cisco customers to get all the features they need while they’re starting their migration to the Cloud.

“An integration that has already proved its benefits with the introduction of the Imagicle apps in Cisco Jabber.” says Andrea Rivaben, Imagicle Solutions Specialist Manager. “To ensure a top-level user experience, in fact, Imagicle has not only made its applications working with Cisco Desk phones, but also as free gadgets within Cisco Jabber, for all customers using the Imagicle UCX Suite. Users can record calls, access contacts, send virtual faxes, monitor and analyze call costs with the tool that customers use every day.”

In the next few months, Imagicle and Cisco customers will have Calling in Cisco Webex enriched with other Imagicle Applications, to be made available within Webex through dedicated Imagicle gadgets, as already takes place with Cisco Jabber: Call Recording, Contact Manager, Digital Fax, Call Analytics.

“Their products add great services to Webex App,” says Jing Zhang, Senior Product Manager Collaboration at Cisco “and help with our unified client integration and adoption.”.

That of Imagicle apps and Webex is a far-reaching combination that takes place at a time of greatest need for simplification of collaborations, trying, as always, to put people’s developing needs first.

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Leading company in the UC apps market since 2010, Imagicle develops applications and services to help companies streamline communications on-prem, hosted, or in the Cloud, counting on three Italian offices and fully-owned subsidiaries in Miami, Dubai, and Riyadh. With more than 300 Partners and Service Providers and thousands of customers in more than 150 countries, the company serves enterprises, banks, educational institutions, public administrations, hospitals, and prestigious hotels worldwide, offering the highest flexibility and scalability through perpetual licenses or subscriptions. Customer Service, Call Recording, Call Analytics, Contact Manager, Digital Fax and Hotel Services: made by a happy team of more than 100 people and available with a 7-language support service rated 9.8 and advanced services to assist with configuration and integrations.

Contacts
Bernardo Federigi | Marketing Communications Manager | E-mail bernardo.federigi@imagicle.com