A checklist to verify you're not about to face a fine.
Executive Summary
Recording calls is not the same as being compliant. Almost every organization records something. Far fewer can prove who listened to what, when they listened, and that the file was never altered. That gap only becomes visible at the worst possible moment: an audit, a dispute, a data subject request. By then you’re either compliant or you’re not.
Non-compliance is measured in fines. GDPR reaches €20M. PCI-DSS, €1.5M. HIPAA, €1.5M. MiFID II, €5M. This checklist covers the ten requirements that separate a recording archive from a compliance liability.
What you’ll discover in this checklist
This guide divides compliance into four areas:
- What You Capture. Always-on and on-demand recording, recording filters, and configurable retention, so you keep only what the rules ask for.
- Who Has Access. Role-based controls, audit trails, and legal hold, so you can prove who heard what, and when.
- What You Can Prove. Encryption, tampering detection, and automatic redaction, so your archive survives an audit or a dispute.
- User Experience. Native access from Webex and Teams, any deployment, so the system people actually use stays compliant.
For each area, you get the requirement, why it is required, and the one question to ask your vendor to verify they have it.
Why compliance cannot wait
Four regulations are converging on the same requirement: every conversation must be recorded, stored securely, and retrievable. But they disagree on retention windows, data minimization, and audit proof. A platform built for one standard
cannot satisfy all four.
This checklist is built from the ten requirements that span all four. If your vendor can tick all ten, you can defend your recording archive against any of them.