Imagicle enhances portfolio with new AI-Powered Call Recording and Advanced Analytics at WebexOne 2026.

[Viareggio, Italy – Sep 30, 2026] — Imagicle, global leader in Unified Communications and Customer Experience applications and Cisco partner, will unveil brand-new Advanced Analytics and new AI-Powered Quality Management and Analytics capabilities for Call Recording at WebexOne, taking place October 5–8 in Austin.

These new innovations expand Imagicle’s portfolio of AI-infused UC and CX Applications, designed to automate customer interactions, improve service quality, simplify operations, and transform conversations into valuable business insights.

With Webex Calling and CUCM trusted by millions of users worldwide, organizations are increasingly looking for AI services that integrate naturally into their existing Cisco environments. Our goal is to help customers extend the value of their Cisco calling platforms with modern AI capabilities across Cloud, Hybrid, and On-Prem deployments, improving customer experience and operational efficiency while preserving the infrastructure they already trust.

— Christian Bongiovanni, President and CEO, Imagicle

Seamlessly integrated with Webex Calling MT and DI, and Cisco Unified Communications Manager (CUCM), Imagicle solutions support Cloud, Hybrid, On-Prem, and mixed environments, giving organizations the flexibility to adopt AI across any deployment scenario, modernize customer experience, and enhance the value of their Cisco communications infrastructure.

AI-Powered Call Recording to Support Compliance, Quality Management & Insights

Imagicle Recording for Webex and CUCM now includes AI-Powered Quality Management and Analytics capabilities, delivering a complete solution to support compliance, service quality, agent coaching, and AI-driven conversation insights.

Designed to support regulatory requirements including MiFID II, PCI DSS, HIPAA, and GDPR, the platform combines secure recording and quality management with advanced AI features such as Transcription, Sentiment Analysis, AI Summarization, Topic Modelling, AI redaction, AI Agent Scoring, and PII redaction — all within a single integrated experience.

New Advanced Analytics – Turn Conversations into Insights

Advanced Analytics helps organizations monitor and analyze calling activity, track adoption, allocate costs, and make data-driven decisions across Cisco calling platforms and hybrid environments.

Powered by generative AI, the solution delivers AI-generated dashboards, intelligent reporting, business insights, and AI-assisted analytics to help organizations turn communication data into actionable insights.

As customer needs continue to evolve, there is a growing demand for AI solutions that can extend the value of existing collaboration investments. Imagicle’s portfolio is a strong example of how the Cisco ecosystem is helping organizations bring AI powered automation, analytics, omnichannel customer experience capabilities, and continuous innovation into Webex and Cisco calling environments through seamless integration.

— Amey Parandekar, VP, Product Management, Webex Calling, Cisco

Advanced Analytics will be showcased live at the Imagicle booth during WebexOne in Austin, TX on October 5–8, 2026.

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