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Introducing the new ImagicleCare Plans.

New support services to make you happy.

Available as of October 2019.

 

Imagicle Support

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Imagicle

Platinum 24/7/365

A new support plan designed to meet your advanced requests. All benefits of the ImagicleCare Gold plan, with a 24/7/365 Support Service to assist you during and outside working hours.
Available as of October 1st.

 
 

Imagicle

Proactive Support

A continuous health-check of your Imagicle AppSuite through a dedicated data channel with the Imagicle Cloud. Available to the new ImagicleCare Gold and Platinum contracts as of January 2020.

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Discover what's new in the ImagicleCare Plans.

All the services you need to work with a smile.

Available as of October 2019.

 

 

 

15%

per year
(min fee 500 EUR/USD)
 

Best Effort
response time
(avg 2 Business Days)


Business days
Continuous working hours
 


2nd level support
(reseller or customer system admin)
 

bug fixing + seasonal releases

3 local numbers to access support from different areas

22%

per year,
(min fee 1,000 EUR/USD)
 

BASIC +

Top Class response time
(avg 2 hours).
Priority on Basic.

Bank Holidays
and Saturday support

1st level support (option)

Remote Support

Proactive Support (from Winter 2020)

35%

per year,
(min fee 5,000 EUR/USD)
 

GOLD +

On-call duty
out of business time
with dedicated PIN

A professional ready to give
you advice on software upgrades,
migrations, and more

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Want to know more?

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