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App Suite Configuration
Blue's Attendant CTI Server
Queue Manager Enterprise
IVR module for QME
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StoneLock
SSAM
Hotel Pack
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Imagicle Hotel
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Hotel Pack for Cisco UC
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Find out how to deploy your Imagicle apps in your environment.
Imagicle apps usually don't require any training, but you can enjoy our guides.
Quick starting videos to use Imagicle Applications at their best.
Find out some answers to frequent questions and some useful solutions.
Imagicle AppSuite - Network setup
The following protocols and connections can be used to interact with the customer IT infrastructure. Such protocols and ports must be Allowed in the customer firewall or NAT system. Following protocols and connections are used between...
19 OCT, 2016
Imagicle AppSuite - Monitoring Service
The Application Suite includes a monitoring services which can send alerts to the system administrator when some important events occur. Examples of monitored events are: insufficient disk space, an Imagicle service failing, low database space...
20 OCT, 2016
Importing from CSV File and bulk editing
To quickly to modify the same property of a group of users (bulk editing), you can export them to a CSV or to a Microsoft Excel XML file, modify it and import it again in the IAS database. To create a group of users from scratch, you just download a CSV template...
13 Jul, 2016
Hotel Pack - Product configuration
To fully configure Hotel Pack you need to: decide the PBX numbering plan, complete the Application Suite common configuration, create the room list through the users management web interface, configure Billy Blue's 4, configure StoneLock...
30 Dec, 2016
ACD - HA and Call Survivability
CuCM HA and Call Survivability Configuration for Queue Manager Enterprise Call Survivability configuration allows you to re-route phone calls to another destination when Queue Manager Enterprise is not available, for example...
12 Dec, 2016
Call Recording - Basic test
A very quick test can be made directly from the phone enabled for recording. This test will help you to understand if the Imagicle Application suite is properly configured. Place a call from the phone line for recording to recorder pilot number...
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