Voice Analytics. Enriched with brand-new widgets and alarms.

Release
30’

Summer Release 2022 is almost here!It’s the perfect time to discover the new futures of Imagicle Voice Analytics, Imagicle Call Recording’s add-on, now enriched with powerful functionalities to get additional insights on conversations’ sentiments: 

  • A brand new widget to always have an eye on the ranking of operators based on their calls’ sentiment and evaluate their performances;
  • Alarms to notify supervisors when a specific word is spoken or to report a conversation with a specific sentiment. 
Marco Cerri
Senior R&D Manager Product Owner - Cloud Services
Owen Rees
Channel Account Manager UK and Ireland