It was only natural that the European Institute of Oncology, a non-profit research organization for cancer prevention, diagnosis and treatment, also be a pioneer in managing its communication.

Advanced Queueing directs its calls from the Cisco UCM to operators equipped with Imagicle Attendant Console who see the caller’s name and details in real time thanks to the integration with company directories.

Telephone traffic of the 500 users is constantly monitored by the Call Analytics solution and all users can now send and receive faxes directly from their computer, smartphone, or tablet.

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