Spring Release 2022. Take your Spring to the Cloud.

UCX Cloud Suite

Always automatically updated! No action required.

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UC On Prem Suite

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UCX Hosted Suite

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Digital Fax.

Imagicle Digital Fax is natively integrated with Webex Calling, making it the only 100% Cloud Digital Fax for Webex Calling on the market. The direct connection to the Webex Control Hub allows to send and receive faxes regardless of your PSTN option, making configuration fast and easy.

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Webex Single Sign-On.

The only native integration with Webex Calling in the market. Use your Webex’s credentials to access the Imagicle apps. Get increased security and ease of use with a single, secure login for all Imagicle apps, for each user and device, granting the same experience everywhere.

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Webex Calling: sync your users' list.

Your Imagicle UCX Cloud Suite will be automatically synchronized with your Webex Control Hub users list. Keeping your list updated has never been easier!

Ease of use.

No more need for manual updates or a dedicated instance to sync users from Active Directory.

Optimize costs.

Private peering, On-premises infrastructure and connectors are no longer required.

Attendant Console: updated.

With the automatic sync, the list of your colleagues, matched with their avatar, is imported from Webex and constantly updated without any manual intervention.

Imagicle Voice Analytics.

A full set of widgets to analyze your conversations.

Overall sentiment

To get a score of the conversation's sentiment on both operator and caller ends (positive, negative, neutral).

Sentiment breakdown

A single tab to see the operator and the caller's mood and identify potential issues that may affect it.

Sentiment trends

A brand-new section to analyze overall, users' and remote parties' sentiment trends collectively or individually.

Microsoft Teams integrations.

We have officially signed up for the Microsoft Teams Connected contact center certification program. In the meantime, keep enjoying our apps' integration with your MS Teams and some amazing news!

Call Recording.

Call Recording is now available in general availability to allow you to capture 100% of calls and comply with data security regulations.

Attendant Console.

Attendant Console: depending on the needs of your hybrid work, you can now integrate the Attendant Console with your MS Teams Client or with your physical phone (without the BOT interference!).

Get trained on what's new and leverage it at best.

Release Blog

Imagicle Spring Release 2022. Empowered integrations in the Cloud.

It’s Spring Time and it’s also Cloud time: new integrations for Webex Calling, a dashboard for Voice Analytics, and... find out!

Release Blog

Webex Single Sign-On for Imagicle apps. Simplified access, increased security.

With Spring '22, all Imagicle apps will be accessible through Webex's Single Sign-On. Find out how this make your life easier.

Release Blog

Voice Analytics. Understanding agent performance.

Discover the new Voice Analytics dashboard to enhance awareness and strategic use of data for supervisors.