{"id":38474,"date":"2022-10-25T19:29:18","date_gmt":"2022-10-25T17:29:18","guid":{"rendered":"https:\/\/www.imagicle.com\/?p=38474"},"modified":"2025-04-17T10:02:16","modified_gmt":"2025-04-17T08:02:16","slug":"imagicle-apps-bringing-value-to-your-webex-calling","status":"publish","type":"post","link":"https:\/\/www.imagicle.com\/en\/blog\/webex-calling\/webex-integrations\/imagicle-apps-bringing-value-to-your-webex-calling\/","title":{"rendered":"Imagicle apps. Bringing value to your Webex Calling."},"content":{"rendered":"\n<p>Webex Calling offers customers&nbsp;<strong>an open ecosystem<\/strong>&nbsp;and the&nbsp;<strong>flexibility to integrate with other applications<\/strong>. Through&nbsp;<strong>partnership with Imagicle<\/strong>, Webex Calling gives customers the opportunity to leverage new tools to improve the productivity and experience of users, and&nbsp;<strong>streamlines cloud migrations.<\/strong><\/p>\n\n\n\n<p>Read on to discover the value Imagicle is bringing to Webex Calling.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><br>Flight to the Cloud: market situations and scenario challenges.<\/h3>\n\n\n\n<p>Many companies worldwide are either considering moving their calling and collaboration to the cloud, are migrating right now, or have completed their migration. Still,&nbsp;<strong>not everyone will get there at the same speed<\/strong>.&nbsp;<\/p>\n\n\n\n<p>Migration from on-prem collaboration systems to the cloud presents different challenges, based on the stage the company is at on their cloud journey.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Companies who still run their communications on-prem<\/strong>&nbsp;may want to enhance their outdated UC apps to support modern business needs, but at the same time, avoid upgrading the entire collab platform, due to budget constraints, or to protect legacy investments.<\/li><li><strong>Companies in the middle of their cloud migration<\/strong>&nbsp;need to reduce complexity, integrate existing and new collaboration devices\/tools, and, above all, avoid a disjointed experience for power users.&nbsp;<\/li><li><strong>Companies that have already migrated to the cloud<\/strong>&nbsp;don\u2019t want to lose management control and security and want to keep their advanced calling features and enhanced UX, especially for power users.<\/li><\/ul>\n\n\n\n<p>This is where Imagicle comes into play.<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><br>Imagicle UCX Cloud Suite: perfect value proposition for Cisco customers.<\/h3>\n\n\n\n<p>The&nbsp;<a target=\"_blank\" href=\"https:\/\/www.imagicle.com\/en\/suite\/cloud\/\" rel=\"noreferrer noopener\"><strong>Imagicle UCX Cloud Suite<\/strong><\/a>&nbsp;is Imagicle\u2019s complete set of UC apps<strong>&nbsp;that complement Webex Calling migration tools, to further&nbsp;<\/strong>simplify deployments, integrations, administration, and use.<\/p>\n\n\n\n<p>It\u2019s&nbsp;<a target=\"_blank\" href=\"https:\/\/www.imagicle.com\/en\/blog\/imagicle-uc-cloud-suite-lands-on-cisco-gpl\/\" rel=\"noreferrer noopener\"><strong>available on Cisco GPL S+<\/strong><\/a>&nbsp;with all the must-have UC apps inside it:&nbsp;<a target=\"_blank\" href=\"https:\/\/www.imagicle.com\/en\/blog\/imagicle-attendant-console-for-webex-calling-the-operator-console-that-was-missing\/\" rel=\"noreferrer noopener\"><strong>Attendant Console&nbsp;<\/strong><\/a>with Advanced Queueing and Auto Attendant, Call Recording with Voice Analytics, Digital Fax, and much, much more.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>It supports&nbsp;<strong>cloud<\/strong>,&nbsp;<strong>on-prem<\/strong>, and&nbsp;<strong>hybrid&nbsp;<\/strong>environments seamlessly.<\/li><li>It supports&nbsp;<strong>mixed calling platforms<\/strong>&nbsp;(Webex Calling DI\/MT, UCM\/BE, HCS, BroadWorks).<\/li><li>It\u2019s fully integrated with customers\u2019 daily tools, like the&nbsp;<strong>Webex App and Jabber<\/strong>.<\/li><li>It provides&nbsp;<strong>the UX customers are used to<\/strong>, during and after the migration to cloud calling platforms.<\/li><\/ul>\n\n\n\n<p><br><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h4 class=\"has-text-align-center wp-block-heading\"><strong>Would you like to try this experience first-hand?&nbsp;<\/strong><\/h4>\n\n\n\n<p class=\"has-text-align-center\">Book a free, customized, live demo with one of our experts.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/discover.imagicle.com\/en-us\/demo-live\" target=\"_blank\" rel=\"noreferrer noopener\">BOOK A DEMO<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<p><br>Let\u2019s take a look at the apps inside the Imagicle UCX Cloud Suite.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><br>Attendant Console, Digital Fax, and Call Recording. Enable power users of all Cisco calling platforms.<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img fetchpriority=\"high\" fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"380\" src=\"https:\/\/www.imagicle.com\/wp-content\/uploads\/2022\/10\/MHVAPRYQ-1024x380.png\" alt=\"\" class=\"wp-image-38491\" srcset=\"https:\/\/www.imagicle.com\/wp-content\/uploads\/2022\/10\/MHVAPRYQ-1024x380.png 1024w, https:\/\/www.imagicle.com\/wp-content\/uploads\/2022\/10\/MHVAPRYQ-300x111.png 300w, https:\/\/www.imagicle.com\/wp-content\/uploads\/2022\/10\/MHVAPRYQ-1536x569.png 1536w, https:\/\/www.imagicle.com\/wp-content\/uploads\/2022\/10\/MHVAPRYQ-1080x400.png 1080w, https:\/\/www.imagicle.com\/wp-content\/uploads\/2022\/10\/MHVAPRYQ-640x237.png 640w, https:\/\/www.imagicle.com\/wp-content\/uploads\/2022\/10\/MHVAPRYQ.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\"><br><strong>Imagicle Attendant Console for Webex Calling: deliver a delightful customer experience.<\/strong><br><\/h4>\n\n\n\n<p>Imagicle&nbsp;offers a flagship<a target=\"_blank\" href=\"https:\/\/www.imagicle.com\/en\/products\/attendant-console\/\" rel=\"noreferrer noopener\"><strong>&nbsp;Cloud Attendant Console<\/strong><\/a>&nbsp;with Advanced Queueing and Auto Attendant services, serving mixed on-prem and cloud environments.<\/p>\n\n\n\n<p><a target=\"_blank\" href=\"https:\/\/www.imagicle.com\/en\/blog\/imagicle-attendant-console-for-webex-calling-the-operator-console-that-was-missing\/\" rel=\"noreferrer noopener\"><strong>Imagicle Attendant Console for Webex Calling<\/strong><\/a>&nbsp;provides a powerful experience for&nbsp;<strong>hybrid workers,&nbsp;<\/strong>and it\u2019s fully compatible with&nbsp;<strong>Webex Calling multi-tenant<\/strong>&nbsp;and&nbsp;<strong>Dedicated Instance<\/strong>, Cisco&nbsp;<strong>UCM\/BE<\/strong>&nbsp;and&nbsp;<strong>HCS, providing the same console experience on all platforms, to make future migrations a breeze.<\/strong><\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><br><strong>Imagicle Digital Fax for Webex Calling.<\/strong><\/h4>\n\n\n\n<p><a target=\"_blank\" href=\"https:\/\/www.imagicle.com\/en\/products\/digital-fax\/\" rel=\"noreferrer noopener\"><strong>Imagicle Digital Fax<\/strong><\/a>&nbsp;is&nbsp;<strong>a software- based fax solution that is fully integrated with Webex Calling<\/strong>&nbsp;and accessible from Control Hub, delivering a&nbsp;<strong>100% cloud-based<\/strong>&nbsp;faxing solution. Thanks to this direct connection, you\u2019re able to send and receive faxes, regardless of your PSTN option (<strong>including Cisco Calling Plans<\/strong>), with easy access and configuration from the Webex App.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><br><strong>Imagicle Call Recording: soon inside Control Hub.<\/strong><\/h4>\n\n\n\n<p><a target=\"_blank\" href=\"https:\/\/www.imagicle.com\/en\/products\/call-recording\/\" rel=\"noreferrer noopener\"><strong>Imagicle Call Recording&nbsp;<\/strong><\/a>allows users to record calls and provides&nbsp;<a target=\"_blank\" href=\"https:\/\/www.imagicle.com\/en\/products\/voice-analytics\/\" rel=\"noreferrer noopener\"><strong>analytics with transcription, sentiment analysis, and reporting<\/strong><\/a>; with unlimited storage from the Imagicle Cloud at no additional cost.<\/p>\n\n\n\n<p>It\u2019s compliant with&nbsp;<strong>GDPR<\/strong>,<strong>&nbsp;MiFID II<\/strong>,&nbsp;<strong>PCI-DSS<\/strong>, and&nbsp;<strong>HIPAA<\/strong>&nbsp;and, soon, it will be available inside the Control Hub.<\/p>\n\n\n\n<p>And there\u2019s more! In Winter Release 2023, Imagicle will release Imagicle Screen Recording, an add-on to Imagicle Call Recording, to&nbsp;<strong>capture users&#8217; on-screen activities during call recording<\/strong>&nbsp;and provide comprehensive transaction recording and regulatory compliance. If you\u2019re interested in Imagicle Screen Recording,&nbsp;<a target=\"_blank\" href=\"https:\/\/discover.imagicle.com\/en-us\/subscribe-newsletter\" rel=\"noreferrer noopener\"><strong>subscribe to our newsletter<\/strong><\/a>&nbsp;to get all the news about it in real-time.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><br>Attendant Console, Digital Fax, and Call Recording are just three of the many apps inside our UCX Cloud Suite, to help you boost and modernize your Webex Calling all-round.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"412\" src=\"https:\/\/www.imagicle.com\/wp-content\/uploads\/2022\/10\/ViUk0cQL-1024x412.png\" alt=\"\" class=\"wp-image-38497\" srcset=\"https:\/\/www.imagicle.com\/wp-content\/uploads\/2022\/10\/ViUk0cQL-1024x412.png 1024w, https:\/\/www.imagicle.com\/wp-content\/uploads\/2022\/10\/ViUk0cQL-300x121.png 300w, https:\/\/www.imagicle.com\/wp-content\/uploads\/2022\/10\/ViUk0cQL-1536x619.png 1536w, https:\/\/www.imagicle.com\/wp-content\/uploads\/2022\/10\/ViUk0cQL-1080x435.png 1080w, https:\/\/www.imagicle.com\/wp-content\/uploads\/2022\/10\/ViUk0cQL-640x258.png 640w, https:\/\/www.imagicle.com\/wp-content\/uploads\/2022\/10\/ViUk0cQL.png 1636w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>If you want to know more about Imagicle\u2019s native integrations with Webex Calling, you\u2019re in luck! There\u2019s an on-demand webinar for you to watch&nbsp;<a target=\"_blank\" href=\"https:\/\/www.imagicle.com\/en\/webinar\/enrich-your-webex-calling-offer-with-imagicle\/\" rel=\"noreferrer noopener\"><strong>here<\/strong><\/a>!<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><br>Work together, win together.<\/h3>\n\n\n\n<p>Last, but not least, Imagicle doesn\u2019t stop at providing you the best solutions and value for Webex Calling. The team is composed of 100+ people in sales, presales, support, advanced services, etc. that are eager to&nbsp;<strong>help you every step of the way, in your language and in your time zone<\/strong>. Our experts are happy to be involved in discovery calls, demos, quotes, POCs, etc. and to provide you with the best possible experience.<\/p>\n\n\n\n<p>As you likely know, this year, ecosystem partners aren&#8217;t part of the WebexOne event, but don&#8217;t worry,&nbsp;<strong>you\u2019ll hear about Imagicle many times during the various sessions.<\/strong><\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><br>Conclusions.<\/h3>\n\n\n\n<p>Imagicle complements Webex Calling by delivering tools that improve the productivity of power users and streamline migrations&nbsp;<strong>to the Cloud through a native integration that fits seamlessly with the Webex Calling user experience.&nbsp;<\/strong>A whole set of added value ready to take Webex Calling experience to the next level.<\/p>\n\n\n\n<p>If you\u2019re considering a move to the Cloud and you think that Imagicle solutions for Webex Calling are a match for you, or if you\u2019re already on the Cloud and would like to empower your Webex Calling, Imagicle is the right choice!&nbsp;<br><\/p>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n\n\n\n<h4 class=\"has-text-align-center wp-block-heading\"><strong>Start your journey today.<\/strong><\/h4>\n\n\n\n<p class=\"has-text-align-center\">Book a free demo and see the Imagicle solutions in action.<\/p>\n\n\n\n<div class=\"wp-block-buttons is-content-justification-center is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link\" href=\"https:\/\/discover.imagicle.com\/en-us\/demo-live\" target=\"_blank\" rel=\"noreferrer noopener\">BOOK A DEMO<\/a><\/div>\n<\/div>\n\n\n\n<hr class=\"wp-block-separator\"\/>\n","protected":false},"excerpt":{"rendered":"<p>Discover how Imagicle + Webex improve and streamline the experience of all users.<\/p>\n","protected":false},"author":8,"featured_media":38578,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","inline_featured_image":false,"footnotes":""},"categories":[7002],"tags":[],"tax_labels":[148],"class_list":["post-38474","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-webex-integrations","tax_labels-products"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.imagicle.com\/en\/wp-json\/wp\/v2\/posts\/38474","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.imagicle.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.imagicle.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.imagicle.com\/en\/wp-json\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"https:\/\/www.imagicle.com\/en\/wp-json\/wp\/v2\/comments?post=38474"}],"version-history":[{"count":1,"href":"https:\/\/www.imagicle.com\/en\/wp-json\/wp\/v2\/posts\/38474\/revisions"}],"predecessor-version":[{"id":60293,"href":"https:\/\/www.imagicle.com\/en\/wp-json\/wp\/v2\/posts\/38474\/revisions\/60293"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.imagicle.com\/en\/wp-json\/wp\/v2\/media\/38578"}],"wp:attachment":[{"href":"https:\/\/www.imagicle.com\/en\/wp-json\/wp\/v2\/media?parent=38474"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.imagicle.com\/en\/wp-json\/wp\/v2\/categories?post=38474"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.imagicle.com\/en\/wp-json\/wp\/v2\/tags?post=38474"},{"taxonomy":"tax_labels","embeddable":true,"href":"https:\/\/www.imagicle.com\/en\/wp-json\/wp\/v2\/tax_labels?post=38474"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}