Spring Release '23. Call Recording and Call Analytics for Webex Calling Multi-Tenant

Now you can choose your favorite Cloud Apps!

Call Recording and Call Analytics are officially available for Webex Calling Multi-Tenant. Plus, you can now interact with your customers using digital channels like website chat, WhatsApp, Telegram, and more directly from your Attendant Console/Operator Essentials.

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All the news of Spring Release '23.

The most complete Call Recording for Webex Calling MT.

Compliance Call Recording with Voice Analytics and Screen Recording to capture all your internal and external Webex Calling conversations in Always On and On Demand modes with pause/resume, meeting all security regulations. Buy it from Cisco CCW and configure it from Control Hub!
General Availability in Early April in the US. Global coverage coming later in April.

The ONLY Call Analytics for Webex Calling MT.

The ONLY Call Analytics solution available for Webex Calling MT, extending the Control Hub built-in reporting tool. +25 reports easy to read, extract, and consume, to analyze your Webex Calling telephone traffic in real time. Plus, high flexibility in scheduling and retention times and a complete and interactive dashboard.
General Availability in Early April.
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New omnichannel capabilities for the Attendant Console and Operator Essentials.

Thanks to the new digital profile, you can interact with your customers directly from your Attendant Console/Operator Essentials not only with the voice but also using digital channels like website chat, WhatsApp, Telegram, and more.
Discover more at the webinar.

The webinar is on the way! Register now and be the first to discover all the news.

Pick your language and register to the dedicated webinar!

  • Blog

  • EN WatchWatch
    WEBINAR - Release
    45’
    Spring ’23 – Call Analytics for Webex Calling MT and DI.
    Discover all the updates included in Spring Release '23.
  • IT WatchWatch
    WEBINAR - Release
    45’
    Spring ’23 – Call Analytics per Webex Calling MT e DI.
    Discover all the updates included in Spring Release '23.
  • Blog

  • EN WatchWatch
    WEBINAR - Release
    45’
    Spring ’23 – Call Analytics for Webex Calling MT and DI.
    Discover all the updates included in Spring Release '23.
  • IT WatchWatch
    WEBINAR - Release
    45’
    Spring ’23 – Call Analytics per Webex Calling MT e DI.
    Discover all the updates included in Spring Release '23.