Words matter. Record them.

100% voice recording for compliance, coaching, transaction verification, legal protection or handling sensitive information. From any device.

Record calls securely and reliably, no matter where the agent is.

Capture your conversations the way you like.

Centralized capture across devices and platforms with a variety of recording modes: always-on, on-demand, and live keep.

Compliance recording and quality assurance.

Capture conversations securely to protect data and meet security regulations such as GDPR, MiFID II, PCI-DSS, and HIPAA.

Access recordings and analytics from every part of the business.

Support geographically distributed environments and deliver the same high-level features to mobile and remote workers, from any device.

Coaching and training. Realize value from your interactions.

Leverage prerecorded calls in training and coaching process as an effective way to train agents and elevate customer experience.

The insights you need for better decision making.

Get detailed reports regardless of where calls were recorded in your enterprise. Spot vulnerabilities and make data-driven decisions.

A unified experience from the tools you love.

Available from the web portal and Cisco Phones, Cisco Webex, Jabber, Finesse, Microsoft Teams, and Imagicle Attendant Console.

For Enterprises

All the must-have apps for your UC platforms: one suite, one server, one support, one experience. Always up-to-date and suitable for every company, On-Prem or Cloud.
Cloud On-Prem

For Service Providers

Complete your UCaaS offer with all the services your customers need. You can have the Imagicle UC Suite running on the Imagicle Cloud or hosted in your DCs.
Cloud Hosted
Try Call Recording
We'll show you the best purchase options for your business, with perpetual licenses or subscriptions.

Details that make the difference.

Stay secure, compliant, and legal.

From recording rules to customer consent and masking, make it easy to mitigate risk and meet security standards. Recorded calls are encrypted with secure SIPs and SRTP protocols, with advanced user profiling for rule-based access and flexible retention time.

Make recording management simple.

Capture, archive, retrieve and analyze interactions with effortless search&play features, download/delete multiple recordings, get email notifications with call recording details and enjoy seamless integration with other Imagicle apps, such as Attendant Console.

Cloud-ready, flexible, and scalable.

Scalable technology for single, multi-tenant instance, Cloud or Cloud-connected, available as a cloud service, for installation on a physical/virtual server or via a ready-to-use virtual appliance, with local or external encrypted storage and configurable data retention.

Ready for today’s work-from-anywhere model.

Capture and analyze operators’ interactions anytime from anywhere for remote workforce success. Monitor the use of resources and provide insight into process adherence and efficiency gaps, whether agents are in-office, on the go, or at home.

Cover the reporting needs of any team size.

Analyze and easily export interaction reports for rapid insights: Traffic Analysis, Volume Analysis by user, group, server node and tenant, comprehensive Recordings List and Busy Channel to verify the correct sizing of your telephone system.

Voice Analytics for your Call Recording.

Enhance sales and service team productivity with advanced speech search and AI-driven analytics, guaranteeing faster, more accurate search. Moreover, you can leverage sentiment analysis, based on the power of cloud-based data to boost your business and win your customers' hearts.

Give it a try for free!
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Recording.

Get the most out of it.

Imagicle Call Recording is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More

Call Analytics

Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.

Learn More
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Call Recording Tech Specs.

All the technical specifications you need to work with Imagicle at best.

Compatible calling platforms.

What calling platforms is Call Recording compatible with?

Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.

ProducerSystemReleaseCertificationsNotes
CISCOHCS8.6- 9.x- 10.x- 11.x-12.x-14.xRemote party number and call direction information is available starting from CallManager rel. 8.5.1
CISCOUnified Communications Manager (Included Webex Calling Dedicated)8.x- 9.x- 10.x- 11.x- 12.x-14.xCisco CompatibleRemote party number and call direction information is available starting from CallManager rel. 8.5.1
CISCOUnified Communications Manager Business Edition 60008.6- 9.x- 10.x- 11.x-12.x-14.xCisco CompatibleRemote party number and call direction information is available starting from CallManager rel. 8.5.1
CISCOUnified Communications Manager Business Edition 70008.6- 9.x- 10.x- 11.x-12.x-14.xCisco CompatibleRemote party number and call direction information is available starting from CallManager rel. 8.5.1
CISCOWebex Calling Multi-TenantSupported through a local GW/SBC for PSTN breakout. Only external calls are recorded. Native Cloud integration APIs not available yet from Cisco
CISCOUnified Communications Manager ExpressCisco IOS 15.6(1)T or Cisco IOS XE 3.17S or aboveRecording available for PSTN in/out calls only. Please contact Imagicle to check the requirements.
MicrosoftMicrosoft TeamsNative integration
BroadSoftBroadWorksR22.0 and aboveBroadSoft CompatibleSupported SIPREC-based recording modes: Always (automatic)- Always with Pause/Resume- On Demand User Initiated
AudiocodesMediantRequires SIPREC licenses

What endpoints is Call Recording compatible with?

ProductProducerPhoneCertificationsNotes
Call RecordingCISCOAny 3rd party SIP phones or analog phone setsManual conference or SIPREC recording methods
Call RecordingCISCOAny Cisco IP Phone supporting built-in bridgeBuilt-in Bridge or NBR recording methods
Call RecordingCISCOWebex Desktop Client- Jabber Desktop and Jabber Mobile ClientsBuilt-in Bridge or NBR recording methods. Recordings access and controls through Imagicle Call Recording Gadget
Call RecordingCISCOFinesse web clientRecordings access and controls through Imagicle Call Recording Finesse Gadget
Call RecordingCISCOAny phone registered to broadworks environment
Call RecordingMICROSOFTMS-Teams Desktop and Mobile clientNative Microsoft Cloud Integration. Access to recordings through Imagicle Call Recording App
Check what requirements you need to satisfy to deploy in production or test in your lab.
Shall we arrange a demo?
We'll guide you through the benefits of Imagicle Call Recording.
Advanced Services

Advanced Services

Rely on a dedicated team to facilitate configuration and integrations.
ImagicleCare

ImagicleCare

Choose the best plan for your business and get the support you need in 7 languages.

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote

Dedicated webinars.

  • EN Tue. 5 Jul 11:30 AM EDT RegisterRegister
    WEBINAR - Release
    30’
    Voice Analytics. Enriched with brand-new widgets and alarms.
    New alarms to be notified via email when a specific word is spoken and powerful widget to monitor agents' performances.
  • EN Thu. 7 Jul 11:00 AM EDT RegisterRegister
    WEBINAR - Release
    30’
    Imagicle Conversational AI. Your new superpower.
    Discover the new platform that automates conversations by integrating chat and voice channels with virtual and human agents to improve CX and EX.
  • EN Thu. 14 Jul 11:30 AM CEST RegisterRegister
    WEBINAR - Release
    30’
    Imagicle for Microsoft Teams. Enriched integrations.
    Call Analytics ready to monitor and analyze even external calls, automatic user sync from Azure ID to the Cloud Suite and an outstanding Conversational AI.

We love answering your questions.

It will available to everyone in Winter 2022, but you can try it in advance, for free, now.

Absolutely! It’s 100% compliant with GDPR (and other) privacy regulations thanks to audit trail, role-based access, configurable data retention, and more.

Yes. Supervisors can set notifications options and reports to always be aware of who’s recording which call and in which mode.

Yes. To have a complete monitoring of calls, both live and after the call has ended, you can integrate the Attendant Console to leverage our Silent Monitoring and Whisper Coaching options.

If you choose Cloud Call Recording, you will have unlimited, encrypted, hyper-secure storage.

Get the most out of it.

Imagicle Call Recording is often used in combination with these solutions.
Attendant Console - Centralino Telefonico

Attendant Console

Manage your calls quickly and professionally: transfer, park, notify calls on hold and check your colleagues' status.

Learn More

Contact Manager

Synchronize your contacts among multiple directories. Enable click to call and welcome your customers by name with the Caller ID.

Learn More

Call Analytics

Monitor and analyze your calls, allocate costs, check resources’ adoption, run reports and make data-driven decisions.

Learn More

Book your free demo.

We'll show you how it works and answer your questions.
Request the demo

It's your turn! Give it a try!

Get your 30-day free trial to test the Imagicle solution first-hand.
Request your free trial

Do you want a quote?

We'll show you the best purchase solution for your business.
Request a quote