Queues and IVR API

CRUD API for creating and managing queues/agents and IVR services. Suitable for UCaaS environments and useful for the automation of Imagicle customer services configurations.

Advanced Search

Search for colleagues and contacts based on a specific filter (Name, Surname, Company, Department, etc.)

Gadget for Cisco Finesse

Directory gadget for Cisco Finesse to search a contact to call or transfer the call to

Dashboard Privacy

Remove real-time agents' information from dashboard, leaving the aggregated values per queue only.

Recipient number store

When the operator transfers the call to a busy colleague, the caller's number is immediately associated with the colleague's name while the call is parked. This way, as soon as the operator resumes it, he immediately knows who it was directed to.

Custom Fields editing

Now you can edit Speedy's custom fields through Blue's Attendant console, to provide complete directory management from a single tool.

Jabber Mobile Gadgets

Access Imagicle Fax, Call Recording, Directory, Billing, Budget Control, StoneLock gadgets from Cisco Jabber Mobile for iOS/Android.

Single Sign On

Automatic authentication to the Imagicle One Desktop, based on Windows session's Active Directory credentials.

Record-only Profile

Users' permission level to allow call recording, without access granted to Search & Play web page,to guarantee privacy and data security.

Queues and IVR API

CRUD API for creating and managing queues/agents and IVR services. Suitable for UCaaS environments and useful for the automation of Imagicle customer services configurations.

Advanced Search

Search for colleagues and contacts based on a specific filter (Name, Surname, Company, Department, etc.)

Dashboard Privacy

Remove real-time agents' information from dashboard, leaving the aggregated values per queue only.

Recipient number store

When the operator transfers the call to a busy colleague, the caller's number is immediately associated with the colleague's name while the call is parked. This way, as soon as the operator resumes it, he immediately knows who it was directed to.

Custom Fields editing

Now you can edit Speedy's custom fields through Blue's Attendant console, to provide complete directory management from a single tool.

Queues and IVR API

CRUD API for creating and managing queues/agents and IVR services. Suitable for UCaaS environments and useful for the automation of Imagicle customer services configurations.

Advanced Search

Search for colleagues and contacts based on a specific filter (Name, Surname, Company, Department, etc.)

Dashboard Privacy

Remove real-time agents' information from dashboard, leaving the aggregated values per queue only.

Recipient number store

When the operator transfers the call to a busy colleague, the caller's number is immediately associated with the colleague's name while the call is parked. This way, as soon as the operator resumes it, he immediately knows who it was directed to.

Custom Fields editing

Now you can edit Speedy's custom fields through Blue's Attendant console, to provide complete directory management from a single tool.

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

New in/out announcements

Exclusive new announcements capability for Cisco UCM, to provide recording messages not only for incoming but also for outgoing calls

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

DB Performance and storage size

With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.

Search and lookup performance improvements

With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console and Cisco devices, phones, and Jabber.

Reporting

Improved user experience with Imagicle Call Recording with new reports showing how many calls have been recorded and how many recording channels have been used in a specific period.

Secure Software Development Lifecycle

Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

Secured communications

Support of secure SIP for encrypted signaling with Cisco UCM, over a Transport Layer Security (TLS) connection, together with the support of secure RTP (sRTP), to secure signaling and call content.

DB Performance and storage size

With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.

Search and lookup performance improvements

With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console.

Secure Software Development Lifecycle

Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

DB Performance and storage size

With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.

Search and lookup performance improvements

With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console.

Secure Software Development Lifecycle

Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

Graceful update

Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates

Native integration with Broadworks

A new native connector based on Broadsoft XSI API to directly integrate call control and presence without the need of any third party CTI component

Microsoft Calendar integration

Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.

Improved server scalability

Terrific capacity improvement, to strongly increase the density. Simplify operations and reduce costs by reducing the number of servers and easily approach thousand channels projects

API for lock/unlock

REST API to lock / unlock a specific device or multiple devices programmatically from 3rd party app/tool. Ideal to massively lock a set devices at certain events.

Graceful update

Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates

Microsoft Calendar integration

Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.

Graceful update

Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates

Microsoft Calendar integration

Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Attendant Console still needs S4B Client for operators only.

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Fax box via gadget in Teams also supported.

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Recording control and search & play via gadget in Teams

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC

Compatibility with MS Teams Calling

Microsoft Teams Calling support, for search & dial via gadget in Teams