Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

New in/out announcements

Exclusive new announcements capability for Cisco UCM, to provide recording messages not only for incoming but also for outgoing calls

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

DB Performance and storage size

With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.

Search and lookup performance improvements

With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console and Cisco devices, phones, and Jabber.

Reporting

Improved user experience with Imagicle Call Recording with new reports showing how many calls have been recorded and how many recording channels have been used in a specific period.

Secure Software Development Lifecycle

Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

Secured communications

Support of secure SIP for encrypted signaling with Cisco UCM, over a Transport Layer Security (TLS) connection, together with the support of secure RTP (sRTP), to secure signaling and call content.

DB Performance and storage size

With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.

Search and lookup performance improvements

With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console.

Secure Software Development Lifecycle

Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

DB Performance and storage size

With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.

Search and lookup performance improvements

With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console.

Secure Software Development Lifecycle

Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

Graceful update

Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates

Native integration with Broadworks

A new native connector based on Broadsoft XSI API to directly integrate call control and presence without the need of any third party CTI component

Microsoft Calendar integration

Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.

Improved server scalability

Terrific capacity improvement, to strongly increase the density. Simplify operations and reduce costs by reducing the number of servers and easily approach thousand channels projects

API for lock/unlock

REST API to lock / unlock a specific device or multiple devices programmatically from 3rd party app/tool. Ideal to massively lock a set devices at certain events.

Graceful update

Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates

Microsoft Calendar integration

Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.

Graceful update

Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates

Microsoft Calendar integration

Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.

Hunt Group Reporting

Get insights about calls on hunt groups, volumes, top extensions, busy hours and call details: if you can measure it, you can improve it!

Secure Connection

Secure client connection to the Imagicle Suite, to work safely even over the internet, increasingly necessary with smart working

Violet theme

Your preferred Attendant Console, now with a new violet theme

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used as a device for Imagicle Attendant Console, helping the consolidation of the Cisco collaboration tools

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used as a device for Imagicle Customer Service, helping the consolidation of the Cisco collaboration tools

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used as a device for Imagicle Customer Service, helping the consolidation of the Cisco collaboration tools

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used to access the Imagicle Digital Fax features via Space Embedded app

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used to access the Imagicle Call Recording features via Space Embedded app

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used to access the Imagicle Call Analytics features via Space Embedded app

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used to access the Imagicle Contact Manager features via Space Embedded app

Secure Connection

Secure client connection to the Imagicle Suite, to work safely even over the internet, increasingly necessary with smart working

Violet theme

Your preferred Attendant Console, now with a new violet theme

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Attendant Console still needs S4B Client for operators only

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Fax box via gadget also supported in MS Teams

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Recording control and search & play via gadget in MS Teams

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC

Compatibility with MS Teams Calling

Microsoft Teams Calling support, for search & dial via gadget in MS Teams

Secure Connection

Secure client connection to the Imagicle Suite, to work safely even over the internet, increasingly necessary with smart working

Violet theme

Your preferred Attendant Console, now with a new violet theme

More secure Office365 integration

Support of OAuth 2.0 Modern Authentication for Office 365 calendar integration

Microsoft Teams presence integration

Microsoft Teams presence integration, to directly gather info from Microsoft Cloud and display on the Imagicle Attendant Console through the colleagues tab!

Improved server scalability

Terrific capacity improvement, to strongly increase the density per single server and better scale.

Device usage and adoption analysis

New dedicated reports for devices to analyze and optimize the usage of devices

Multiple Timezones

Display of date and time in the call report based on the user's time zone, even if the calls occurred in different time zones.

More secure Office365 integration

Support of OAuth 2.0 Modern Authentication for Office 365 email integration

More secure Office365 integration

Support of OAuth 2.0 Modern Authentication for Office 365 calendar integration

Microsoft Teams presence integration

Microsoft Teams presence integration, to directly gather info from Microsoft Cloud and display on the Imagicle Attendant Console through the colleagues tab!

Improved server scalability

Terrific capacity improvement, to strongly increase the density per single server and better scale.

Multiple Timezones

Display of date and time in the call report based on the user's time zone, even if the calls occurred in different time zones.

More secure Office365 integration

Support of OAuth 2.0 Modern Authentication for Office 365 email integration

More secure Office365 integration

Support of OAuth 2.0 Modern Authentication for Office 365 calendar integration

Microsoft Teams presence integration

Microsoft Teams presence integration, to directly gather info from Microsoft Cloud and display on the Imagicle Attendant Console through the colleagues tab!

Improved server scalability

Terrific capacity improvement, to strongly increase the density per single server and better scale.

Multiple Timezones

Display of date and time in the call report based on the user's time zone, even if the calls occurred in different time zones.

More secure Office365 integration

Support of OAuth 2.0 Modern Authentication for Office 365 email integration