Cisco Finesse integration

Record audio calls for Cisco UCCX/UCCE agents and give access to recording directly within Cisco Finesse through a dedicated gadget. Recording can be manual through the control buttons in the gadget, or automatic via Cisco Finesse workflow design

Cisco Jabber selective recording

Possibility to start/stop recording via Jabber gadget, to have on demand selective recording capabilities and compliance with GDPR even via Cisco Jabber Desktop

Pause/Resume recording

Possibility to pause/resume recording to skip info like credit card data (PCI-DSS compliance)

Timezone based queues

Possibility to specify the timezone the specific queue must execute the calendar on, to let easily set up queues in different timezones from the same Imagicle instance (server/vm)

Timezone based services

Possibility to specify the timezone the specific behaviors must execute the calendar on, to let easily set up IVR services in different timezones from the same Imagicle instance (server/vm)

Multi-tenant support

Possibility from the same Imagicle Hotel Pack instance (server/vm) to define multiple properties to connect to the respective PMS, supporting separation of data access and specific services based on the selected PMS interface

Timezone based queues

Possibility to specify the timezone the specific queue must execute the calendar on, to let easily set up queues in different timezones from the same Imagicle instance (server/vm)

Timezone based services

Possibility to specify the timezone the specific behaviors must execute the calendar on, to let easily set up IVR services in different timezones from the same Imagicle instance (server/vm)

Timezone based queues

Possibility to specify the timezone the specific queue must execute the calendar on, to let easily set up queues in different timezones from the same Imagicle instance (server/vm)

Timezone based services

Possibility to specify the timezone the specific behaviors must execute the calendar on, to let easily set up IVR services in different timezones from the same Imagicle instance (server/vm)

SIP REC support

Support of SIP REC protocol, to streamline the integration in Cisco architectures where fork and dial in are not possible (ex: recording of analog phones) and get ready for multi vendor support

Selective Recording

Possibility to start/stop recording via Imagicle Blue's Attendant, to have on demand selective recording capabilities directly within the best operator companion for Cisco Calling platforms

Silent Monitoring and Whisper Coaching

Supervisors can now track users conversation from the dashboard and press a button to be added in listen only or listen/speaking mode to such conversation via Imagicle Attendant Console, IP Phone or Jabber.

High Availability via FQDN

Attendant Console has now the ability to identify Imagicle nodes in a high reliability cluster with their Fully Qualified Domain Name (FQDN), ideal in UCaaS environments

MWI Annotation

Possibility to switch on the notification LED of the telephones in the rooms for which the check-in is made directly from the PMS

Maid ID

Ability to authenticate and pass to the PMS the cleaning staff operator who sets the status from the room phone

High Availability via FQDN

Attendant Console has now the ability to identify Imagicle nodes in a high reliability cluster with their Fully Qualified Domain Name (FQDN), ideal in UCaaS environments

High Availability via FQDN

Attendant Console has now the ability to identify Imagicle nodes in a high reliability cluster with their Fully Qualified Domain Name (FQDN), ideal in UCaaS environments

Live Preserve

Allows users to live select if recording a call and the conversation will be recorded since the very beginning

Broadsoft compatibility

Support of Broadworks platforms via SIP REC

Position in queue notification

Queue Manager can notify the position in the queue to the waiting caller

Active Calls panel

On Dashboard for Advanced Supervisors, possibility to see the agent active calls, with details on external number/contact, call direction, duration and possibility to Silent Monitor and Wishper Coach

Automatic Pause

Based on PC idle state or lock down, Blue’s Attendant goes automatically in Pause state, to avoid the operator/agent to keep logged in the queue in case he/she forgot to change status

New Layout

New light and modern layout

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

Position in queue notification

Queue Manager can notify the position in the queue to the waiting caller

Active Calls panel

On Dashboard for Advanced Supervisors, possibility to see the agent active calls, with details on external number/contact, call direction, duration and possibility to Silent Monitor and Wishper Coach

Automatic Pause

Based on PC idle state or lock down, Blue’s Attendant goes automatically in Pause state, to avoid the operator/agent to keep logged in the queue in case he/she forgot to change status

New Layout

New light and modern layout

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

Position in queue notification

Queue Manager can notify the position in the queue to the waiting caller

Active Calls panel

On Dashboard for Advanced Supervisors, possibility to see the agent active calls, with details on external number/contact, call direction, duration and possibility to Silent Monitor and Wishper Coach

Automatic Pause

Based on PC idle state or lock down, Blue’s Attendant goes automatically in Pause state, to avoid the operator/agent to keep logged in the queue in case he/she forgot to change status

New Layout

New light and modern layout

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

Queues and IVR API

CRUD API for creating and managing queues/agents and IVR services. Suitable for UCaaS environments and useful for the automation of Imagicle customer services configurations.

Advanced Search

Search for colleagues and contacts based on a specific filter (Name, Surname, Company, Department, etc.)

Gadget for Cisco Finesse

Directory gadget for Cisco Finesse to search a contact to call or transfer the call to

Dashboard Privacy

Remove real-time agents' information from dashboard, leaving the aggregated values per queue only.

Recipient number store

When the operator transfers the call to a busy colleague, the caller's number is immediately associated with the colleague's name while the call is parked. This way, as soon as the operator resumes it, he immediately knows who it was directed to.

Custom Fields editing

Now you can edit Speedy's custom fields through Blue's Attendant console, to provide complete directory management from a single tool.

Jabber Mobile Gadgets

Access Imagicle Fax, Call Recording, Directory, Billing, Budget Control, StoneLock gadgets from Cisco Jabber Mobile for iOS/Android.

Single Sign On

Automatic authentication to the Imagicle One Desktop, based on Windows session's Active Directory credentials.

Record-only Profile

Users' permission level to allow call recording, without access granted to Search & Play web page,to guarantee privacy and data security.

Queues and IVR API

CRUD API for creating and managing queues/agents and IVR services. Suitable for UCaaS environments and useful for the automation of Imagicle customer services configurations.

Advanced Search

Search for colleagues and contacts based on a specific filter (Name, Surname, Company, Department, etc.)

Dashboard Privacy

Remove real-time agents' information from dashboard, leaving the aggregated values per queue only.

Recipient number store

When the operator transfers the call to a busy colleague, the caller's number is immediately associated with the colleague's name while the call is parked. This way, as soon as the operator resumes it, he immediately knows who it was directed to.

Custom Fields editing

Now you can edit Speedy's custom fields through Blue's Attendant console, to provide complete directory management from a single tool.

Queues and IVR API

CRUD API for creating and managing queues/agents and IVR services. Suitable for UCaaS environments and useful for the automation of Imagicle customer services configurations.

Advanced Search

Search for colleagues and contacts based on a specific filter (Name, Surname, Company, Department, etc.)

Dashboard Privacy

Remove real-time agents' information from dashboard, leaving the aggregated values per queue only.

Recipient number store

When the operator transfers the call to a busy colleague, the caller's number is immediately associated with the colleague's name while the call is parked. This way, as soon as the operator resumes it, he immediately knows who it was directed to.

Custom Fields editing

Now you can edit Speedy's custom fields through Blue's Attendant console, to provide complete directory management from a single tool.

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

New in/out announcements

Exclusive new announcements capability for Cisco UCM, to provide recording messages not only for incoming but also for outgoing calls

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

SIPs and sRTP Support

SIP support on TLS and RTP, safe for reporting and encrypted media with the Cisco UCM; protects the session from network sniffing.

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

Cisco BKWS compatibility

Customer Service for Broadworks based on Blue’s Attendant + Queue Manager

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

Cisco BKWS compatibility

Customer Service for Broadworks based on Blue’s Attendant + Queue Manager

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

Cisco BKWS compatibility

Customer Service for Broadworks based on Blue’s Attendant + Queue Manager