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Imagicle apps, 
always a season ahead

Imagicle Mobile Apps

 
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Always better.

We invest every day in developing new apps and improving the ones you are already using.
We want to provide you a continuously growing set of functionalities and best-in-class performances and reliability.
Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out.

Moreover, we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

IMPORTANT: you are allowed to upgrade your Imagicle UC Suite to latest release only if you have an active ImagicleCare contract or Subscription.

 

 

 

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RoadmapList
SPRING 2019 Highlights

Imagicle UC Suite for Cisco UC

ACD - Customer Service icon

ACD - Customer Service

Queues and IVR API

CRUD API for creating and managing queues/agents and IVR services. Suitable for UCaaS environments and useful for the automation of Imagicle customer services configurations.

Attendant Console icon

Attendant Console

Advanced Search

Search for colleagues and contacts based on a specific filter (Name, Surname, Company, Department, etc.)

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Gadget for Cisco Finesse

Directory gadget for Cisco Finesse to search a contact to call or transfer the call to

Attendant Console icon

Attendant Console

Dashboard Privacy

Remove real-time agents' information from dashboard, leaving the aggregated values per queue only.

Attendant Console icon

Attendant Console

Recipient number store

When the operator transfers the call to a busy colleague, the caller's number is immediately associated with the colleague's name while the call is parked. This way, as soon as the operator resumes it, he immediately knows who it was directed to.

Attendant Console icon

Attendant Console

Custom Fields editing

Now you can edit Speedy's custom fields through Blue's Attendant console, to provide complete directory management from a single tool.

Imagicle Jabber Gadgets icon

Imagicle Jabber Gadgets

Jabber Mobile Gadgets

Access Imagicle Fax, Call Recording, Directory, Billing, Budget Control, StoneLock gadgets from Cisco Jabber Mobile for iOS/Android.

One Desktop icon

One Desktop

Single Sign On

Automatic authentication to the Imagicle One Desktop, based on Windows session's Active Directory credentials.

Call Recording icon

Call Recording

Record-only Profile

Users' permission level to allow call recording, without access granted to Search & Play web page,to guarantee privacy and data security.

Imagicle UC Suite Cross Platform

ACD - Customer Service icon

ACD - Customer Service

Queues and IVR API

CRUD API for creating and managing queues/agents and IVR services. Suitable for UCaaS environments and useful for the automation of Imagicle customer services configurations.

Attendant Console icon

Attendant Console

Advanced Search

Search for colleagues and contacts based on a specific filter (Name, Surname, Company, Department, etc.)

Attendant Console icon

Attendant Console

Dashboard Privacy

Remove real-time agents' information from dashboard, leaving the aggregated values per queue only.

Attendant Console icon

Attendant Console

Recipient number store

When the operator transfers the call to a busy colleague, the caller's number is immediately associated with the colleague's name while the call is parked. This way, as soon as the operator resumes it, he immediately knows who it was directed to.

Attendant Console icon

Attendant Console

Custom Fields editing

Now you can edit Speedy's custom fields through Blue's Attendant console, to provide complete directory management from a single tool.

Imagicle UC Suite for Skype for Business

ACD - Customer Service icon

ACD - Customer Service

Queues and IVR API

CRUD API for creating and managing queues/agents and IVR services. Suitable for UCaaS environments and useful for the automation of Imagicle customer services configurations.

Attendant Console icon

Attendant Console

Advanced Search

Search for colleagues and contacts based on a specific filter (Name, Surname, Company, Department, etc.)

Attendant Console icon

Attendant Console

Dashboard Privacy

Remove real-time agents' information from dashboard, leaving the aggregated values per queue only.

Attendant Console icon

Attendant Console

Recipient number store

When the operator transfers the call to a busy colleague, the caller's number is immediately associated with the colleague's name while the call is parked. This way, as soon as the operator resumes it, he immediately knows who it was directed to.

Attendant Console icon

Attendant Console

Custom Fields editing

Now you can edit Speedy's custom fields through Blue's Attendant console, to provide complete directory management from a single tool.

SUMMER 2019 Highlights

Imagicle UC Suite for Cisco UC

Suite icon

Suite

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

Call Recording icon

Call Recording

New in/out announcements

Exclusive new announcements capability for Cisco UCM, to provide recording messages not only for incoming but also for outgoing calls

Attendant Console icon

Attendant Console

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

Imagicle UC Suite Cross Platform

Suite icon

Suite

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

Attendant Console icon

Attendant Console

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

Imagicle UC Suite for Skype for Business

Suite icon

Suite

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

Attendant Console icon

Attendant Console

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

WINTER 2020 Highlights

Imagicle UC Suite for Cisco UC

Suite icon

Suite

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

IP Fax Server icon

IP Fax Server

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Attendant Console icon

Attendant Console

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

Imagicle UC Suite Cross Platform

Suite icon

Suite

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

IP Fax Server icon

IP Fax Server

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Attendant Console icon

Attendant Console

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

Imagicle UC Suite for Skype for Business

Suite icon

Suite

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

IP Fax Server icon

IP Fax Server

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Attendant Console icon

Attendant Console

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

SPRING 2020 Highlights

Imagicle UC Suite for Cisco UC

Accounting & billing for Cisco icon

Accounting & billing for Cisco

DB Performance and storage size

With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Search and lookup performance improvements

With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console and Cisco devices, phones, and Jabber.

Call Recording icon

Call Recording

Reporting

Improved user experience with Imagicle Call Recording with new reports showing how many calls have been recorded and how many recording channels have been used in a specific period.

Suite icon

Suite

Secure Software Development Lifecycle

Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

ACD - Customer Service icon

ACD - Customer Service

Secured communications

Support of secure SIP for encrypted signaling with Cisco UCM, over a Transport Layer Security (TLS) connection, together with the support of secure RTP (sRTP), to secure signaling and call content.

Imagicle UC Suite Cross Platform

Accounting & billing Cross Platform icon

Accounting & billing Cross Platform

DB Performance and storage size

With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Search and lookup performance improvements

With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console.

Suite icon

Suite

Secure Software Development Lifecycle

Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

Imagicle UC Suite for Skype for Business

Accounting & billing for Lync icon

Accounting & billing for Lync

DB Performance and storage size

With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Search and lookup performance improvements

With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console.

Suite icon

Suite

Secure Software Development Lifecycle

Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

SUMMER 2020 Highlights

Imagicle UC Suite for Cisco UC

Suite icon

Suite

Graceful update

Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates

Attendant Console icon

Attendant Console

Native integration with Broadworks

A new native connector based on Broadsoft XSI API to directly integrate call control and presence without the need of any third party CTI component

Attendant Console icon

Attendant Console

Microsoft Calendar integration

Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.

Call Recording icon

Call Recording

Improved server scalability

Terrific capacity improvement, to strongly increase the density. Simplify operations and reduce costs by reducing the number of servers and easily approach thousand channels projects

Phone Lock icon

Phone Lock

API for lock/unlock

REST API to lock / unlock a specific device or multiple devices programmatically from 3rd party app/tool. Ideal to massively lock a set devices at certain events.

Imagicle UC Suite Cross Platform

Suite icon

Suite

Graceful update

Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates

Attendant Console icon

Attendant Console

Microsoft Calendar integration

Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.

Imagicle UC Suite for Skype for Business

Suite icon

Suite

Graceful update

Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates

Attendant Console icon

Attendant Console

Microsoft Calendar integration

Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.

WINTER 2021 Highlights

Imagicle UC Suite for Cisco UC

Accounting & billing for Cisco icon

Accounting & billing for Cisco

Hunt Group Reporting

Get insights about calls on hunt groups, volumes, top extensions, busy hours and call details: if you can measure it, you can improve it!

Attendant Console icon

Attendant Console

Secure Connection

Secure client connection to the Imagicle Suite, to work safely even over the internet, increasingly necessary with smart working

Attendant Console icon

Attendant Console

Violet theme

Your preferred Attendant Console, now with a new violet theme

Attendant Console icon

Attendant Console

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used as a device for Imagicle Attendant Console, helping the consolidation of the Cisco collaboration tools

ACD - Customer Service icon

ACD - Customer Service

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used as a device for Imagicle Customer Service, helping the consolidation of the Cisco collaboration tools

IVR Module for QME icon

IVR Module for QME

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used as a device for Imagicle Customer Service, helping the consolidation of the Cisco collaboration tools

IP Fax Server icon

IP Fax Server

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used to access the Imagicle Digital Fax features via Space Embedded app

Call Recording icon

Call Recording

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used to access the Imagicle Call Recording features via Space Embedded app

Accounting & billing for Lync icon

Accounting & billing for Lync

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used to access the Imagicle Call Analytics features via Space Embedded app

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used to access the Imagicle Contact Manager features via Space Embedded app

Imagicle UC Suite Cross Platform

Attendant Console icon

Attendant Console

Secure Connection

Secure client connection to the Imagicle Suite, to work safely even over the internet, increasingly necessary with smart working

Attendant Console icon

Attendant Console

Violet theme

Your preferred Attendant Console, now with a new violet theme

Imagicle UC Suite for Skype for Business

Attendant Console icon

Attendant Console

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Attendant Console still needs S4B Client for operators only

ACD - Customer Service icon

ACD - Customer Service

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC

IVR Module for QME icon

IVR Module for QME

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC

IP Fax Server icon

IP Fax Server

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Fax box via gadget also supported in MS Teams

Call Recording icon

Call Recording

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Recording control and search & play via gadget in MS Teams

Accounting & billing for Lync icon

Accounting & billing for Lync

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Compatibility with MS Teams Calling

Microsoft Teams Calling support, for search & dial via gadget in MS Teams

Attendant Console icon

Attendant Console

Secure Connection

Secure client connection to the Imagicle Suite, to work safely even over the internet, increasingly necessary with smart working

Attendant Console icon

Attendant Console

Violet theme

Your preferred Attendant Console, now with a new violet theme

CHANGELOG
Release Notes

Read the complete list of all updates in the recent version of Imagicle product
and subscribe to the newsletter to receive any future updates.
Available in English only.
 

Go to the Release Notes

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