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Imagicle apps, 
always a season ahead

Imagicle Mobile Apps

 
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Always better.

We invest every day in developing new apps and improving the ones you are already using.
We want to provide you a continuously growing set of functionalities and best-in-class performances and reliability.
Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out.

Moreover, we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

IMPORTANT: you are allowed to upgrade your Imagicle UC Suite to latest release only if you have an active ImagicleCare contract or Subscription.

 

 

 

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RoadmapList
SUMMER 2019 Highlights

Imagicle UC Suite for Cisco UC

Suite icon

Suite

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

Call Recording icon

Call Recording

New in/out announcements

Exclusive new announcements capability for Cisco UCM, to provide recording messages not only for incoming but also for outgoing calls

Attendant Console icon

Attendant Console

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

Imagicle UC Suite Cross Platform

Suite icon

Suite

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

Attendant Console icon

Attendant Console

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

Imagicle UC Suite for Skype for Business

Suite icon

Suite

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

Attendant Console icon

Attendant Console

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

WINTER 2020 Highlights

Imagicle UC Suite for Cisco UC

Suite icon

Suite

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Contact Manager icon

Contact Manager

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

Digital Fax icon

Digital Fax

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Attendant Console icon

Attendant Console

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

Imagicle UC Suite Cross Platform

Suite icon

Suite

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Contact Manager icon

Contact Manager

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

Digital Fax icon

Digital Fax

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Attendant Console icon

Attendant Console

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

Imagicle UC Suite for Skype for Business

Suite icon

Suite

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Contact Manager icon

Contact Manager

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

Digital Fax icon

Digital Fax

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Attendant Console icon

Attendant Console

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

SPRING 2020 Highlights

Imagicle UC Suite for Cisco UC

Call Analytics icon

Call Analytics

DB Performance and storage size

With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.

Contact Manager icon

Contact Manager

Search and lookup performance improvements

With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console and Cisco devices, phones, and Jabber.

Call Recording icon

Call Recording

Reporting

Improved user experience with Imagicle Call Recording with new reports showing how many calls have been recorded and how many recording channels have been used in a specific period.

Suite icon

Suite

Secure Software Development Lifecycle

Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

Advanced Queueing icon

Advanced Queueing

Secured communications

Support of secure SIP for encrypted signaling with Cisco UCM, over a Transport Layer Security (TLS) connection, together with the support of secure RTP (sRTP), to secure signaling and call content.

Imagicle UC Suite Cross Platform

Contact Manager icon

Contact Manager

DB Performance and storage size

With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.

Contact Manager icon

Contact Manager

Search and lookup performance improvements

With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console.

Suite icon

Suite

Secure Software Development Lifecycle

Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

Imagicle UC Suite for Skype for Business

Contact Manager icon

Contact Manager

DB Performance and storage size

With the new Data Warehouse architecture, reports on millions of calls are just a matter of few seconds, 6x times faster, with the database size up to 70% less.

Contact Manager icon

Contact Manager

Search and lookup performance improvements

With the new, improved Full-text search, search and reverse lookup are up to 6x faster, providing exceptional experiences with Imagicle applications like Attendant Console.

Suite icon

Suite

Secure Software Development Lifecycle

Security by design approach in software development and improvements for the whole ApplicationSuite web portal based on OWASP-10 vulnerabilities.

SUMMER 2020 Highlights

Imagicle UC Suite for Cisco UC

Suite icon

Suite

Graceful update

Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates

Attendant Console icon

Attendant Console

Native integration with Broadworks

A new native connector based on Broadsoft XSI API to directly integrate call control and presence without the need of any third party CTI component

Attendant Console icon

Attendant Console

Microsoft Calendar integration

Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.

Call Recording icon

Call Recording

Improved server scalability

Terrific capacity improvement, to strongly increase the density. Simplify operations and reduce costs by reducing the number of servers and easily approach thousand channels projects

Phone Lock icon

Phone Lock

API for lock/unlock

REST API to lock / unlock a specific device or multiple devices programmatically from 3rd party app/tool. Ideal to massively lock a set devices at certain events.

Imagicle UC Suite Cross Platform

Suite icon

Suite

Graceful update

Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates

Attendant Console icon

Attendant Console

Microsoft Calendar integration

Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.

Imagicle UC Suite for Skype for Business

Suite icon

Suite

Graceful update

Telephony engines graceful shutdown support for each application in the ApplicationSuite, to keep on serving the existing calls/requests before shutdown during updates

Attendant Console icon

Attendant Console

Microsoft Calendar integration

Show calendar info on colleagues, Free/Busy with calendar preview and click to get details. Supporting both Microsoft Exchange and Office 365.

WINTER 2021 Highlights

Imagicle UC Suite for Cisco UC

Contact Manager icon

Contact Manager

Hunt Group Reporting

Get insights about calls on hunt groups, volumes, top extensions, busy hours and call details: if you can measure it, you can improve it!

Attendant Console icon

Attendant Console

Secure Connection

Secure client connection to the Imagicle Suite, to work safely even over the internet, increasingly necessary with smart working

Attendant Console icon

Attendant Console

Violet theme

Your preferred Attendant Console, now with a new violet theme

Attendant Console icon

Attendant Console

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used as a device for Imagicle Attendant Console, helping the consolidation of the Cisco collaboration tools

Advanced Queueing icon

Advanced Queueing

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used as a device for Imagicle Customer Service, helping the consolidation of the Cisco collaboration tools

Auto Attendant icon

Auto Attendant

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used as a device for Imagicle Customer Service, helping the consolidation of the Cisco collaboration tools

Digital Fax icon

Digital Fax

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used to access the Imagicle Digital Fax features via Space Embedded app

Call Recording icon

Call Recording

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used to access the Imagicle Call Recording features via Space Embedded app

Call Analytics icon

Call Analytics

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used to access the Imagicle Call Analytics features via Space Embedded app

Contact Manager icon

Contact Manager

Compatibility with Cisco Webex

Webex Teams Unified CM Calling can now be used to access the Imagicle Contact Manager features via Space Embedded app

Imagicle UC Suite Cross Platform

Attendant Console icon

Attendant Console

Secure Connection

Secure client connection to the Imagicle Suite, to work safely even over the internet, increasingly necessary with smart working

Attendant Console icon

Attendant Console

Violet theme

Your preferred Attendant Console, now with a new violet theme

Imagicle UC Suite for Skype for Business

Attendant Console icon

Attendant Console

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Attendant Console still needs S4B Client for operators only

Advanced Queueing icon

Advanced Queueing

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC

Auto Attendant icon

Auto Attendant

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC

Digital Fax icon

Digital Fax

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Fax box via gadget also supported in MS Teams

Call Recording icon

Call Recording

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC. Recording control and search & play via gadget in MS Teams

Call Analytics for Microsoft icon

Call Analytics for Microsoft

Compatibility with MS Teams Calling

Microsoft Teams Calling support on architecture based on Direct Routing with Audiocodes and Cisco SBC

Contact Manager icon

Contact Manager

Compatibility with MS Teams Calling

Microsoft Teams Calling support, for search & dial via gadget in MS Teams

Attendant Console icon

Attendant Console

Secure Connection

Secure client connection to the Imagicle Suite, to work safely even over the internet, increasingly necessary with smart working

Attendant Console icon

Attendant Console

Violet theme

Your preferred Attendant Console, now with a new violet theme

SPRING 2021 Highlights

Imagicle UC Suite for Cisco UC

Attendant Console icon

Attendant Console

More secure Office365 integration

Support of OAuth 2.0 Modern Authentication for Office 365 calendar integration

Attendant Console icon

Attendant Console

Microsoft Teams presence integration

Microsoft Teams presence integration, to directly gather info from Microsoft Cloud and display on the Imagicle Attendant Console through the colleagues tab!

Advanced Queueing icon

Advanced Queueing

Improved server scalability

Terrific capacity improvement, to strongly increase the density per single server and better scale.

Call Analytics icon

Call Analytics

Device usage and adoption analysis

New dedicated reports for devices to analyze and optimize the usage of devices

Call Analytics icon

Call Analytics

Multiple Timezones

Display of date and time in the call report based on the user's time zone, even if the calls occurred in different time zones.

Digital Fax icon

Digital Fax

More secure Office365 integration

Support of OAuth 2.0 Modern Authentication for Office 365 email integration

Imagicle UC Suite Cross Platform

Attendant Console icon

Attendant Console

More secure Office365 integration

Support of OAuth 2.0 Modern Authentication for Office 365 calendar integration

Attendant Console icon

Attendant Console

Microsoft Teams presence integration

Microsoft Teams presence integration, to directly gather info from Microsoft Cloud and display on the Imagicle Attendant Console through the colleagues tab!

Advanced Queueing icon

Advanced Queueing

Improved server scalability

Terrific capacity improvement, to strongly increase the density per single server and better scale.

Call Analytics icon

Call Analytics

Multiple Timezones

Display of date and time in the call report based on the user's time zone, even if the calls occurred in different time zones.

Digital Fax icon

Digital Fax

More secure Office365 integration

Support of OAuth 2.0 Modern Authentication for Office 365 email integration

Imagicle UC Suite for Skype for Business

Attendant Console icon

Attendant Console

More secure Office365 integration

Support of OAuth 2.0 Modern Authentication for Office 365 calendar integration

Attendant Console icon

Attendant Console

Microsoft Teams presence integration

Microsoft Teams presence integration, to directly gather info from Microsoft Cloud and display on the Imagicle Attendant Console through the colleagues tab!

Advanced Queueing icon

Advanced Queueing

Improved server scalability

Terrific capacity improvement, to strongly increase the density per single server and better scale.

Call Analytics icon

Call Analytics

Multiple Timezones

Display of date and time in the call report based on the user's time zone, even if the calls occurred in different time zones.

Digital Fax icon

Digital Fax

More secure Office365 integration

Support of OAuth 2.0 Modern Authentication for Office 365 email integration

CHANGELOG
Release Notes

Read the complete list of all updates in the recent version of Imagicle product
and subscribe to the newsletter to receive any future updates.
Available in English only.
 

Go to the Release Notes

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