Multi-cluster user’s synchronization

Possibility to support multiple Cisco UCM clusters to connect for user synchronization and authentication, fully supporting the environments where a central LDAP/AD is not available as trusted user source

LDAP Module

New module based on flagship openLDAP to store user info in a UC environment, including authentication, web portal for admin and users, LDAP interfaces

Phone Lock management and supervision

Possibility for supervisors to lock/unlock users and check their lock status

Lock phone with Windows session

Possibility to automatic lock/unlock the user Desk Phone based on Windows session (login/logout/locked), to get phone locking capacities even more convenients

Role based access to IVR services (Available as of May '17)

Possibility to have assign users to specific IVR services and let them doing self service modifications and access to reports

Set room phone DND by PMS (Available as of May '17)

Support of Do not disturb (DND) configuration at room phone if set by PMS, for maximum privacy and comfort

Disable room phone external calls (Available as of May '17)

Possibility to disable external calls for room phone by PMS after check in, based on guest request to avoid bill surprise

LDAP Module

New module based on flagship openLDAP to store user info in a UC environment, including authentication, web portal for admin and users, LDAP interfaces

Role based access to IVR services (Available as of May '17)

Possibility to have assign users to specific IVR services and let them doing self service modifications and access to reports

LDAP Module

New module based on flagship openLDAP to store user info in a UC environment, including authentication, web portal for admin and users, LDAP interfaces

Role based access to IVR services (Available as of May '17)

Possibility to have assign users to specific IVR services and let them doing self service modifications and access to reports

Recording email notification

Possibility to notify users through an email at end of recording, with all recording info and attached recording link

External storage

Possibility to have encrypted recordings saved in an external storage and available through the same Search & Play web and Jabber UI

Secured communications

Support of secure SIP for encrypted signaling with Cisco UCM, over a Transport Layer Security (TLS) connection that protects sessions from sniffing. Support of secure RTP (sRTP) for decryption of messages passed through the RTP-based communication protocol, to maximize also the recording content security

User Sync API

API to trigger a user synchronization from the defined sources (LDAP/AD or UCM) programmatically through a 3rd party app (CRM, Provisioning tool,..)

User Sync API

API to trigger a user synchronization from the defined sources (LDAP/AD or UCM) programmatically through a 3rd party app (CRM, Provisioning tool,..)

User Sync API

API to trigger a user synchronization from the defined sources (LDAP/AD or UCM) programmatically through a 3rd party app (CRM, Provisioning tool,..)

Conference recording service

CTI service to automate a conference to the Imagicle recording number(s) and make Dial in recording seamless (no manual conference needed) for on demand modes. Enables recording in environments where Cisco forking technology is not available (ex: HCS SA or devices over MRA)

Tampering detection

Digital signature of recordings to avoid tampering. Together with recording encryption to grant maximum security

Audit

Track of users play, download and delete activities on each recording, for control and traceability

Apple compatibility

Possibility to run the full featured Imagicle Attendant Console natively on MAC OSX

PMS interface redundancy

Based on active-hot standby mode, with automatic connection of the back up server to the hotel PMS interface, for best reliability in Hotels and Cruises

Apple compatibility

Possibility to run the full featured Imagicle Attendant Console natively on MAC OSX

Suite

This is mainly a maintenance release, improving performance and adding small features to the apps. Discover them here!

Cisco Finesse integration

Record audio calls for Cisco UCCX/UCCE agents and give access to recording directly within Cisco Finesse through a dedicated gadget. Recording can be manual through the control buttons in the gadget, or automatic via Cisco Finesse workflow design

Cisco Jabber selective recording

Possibility to start/stop recording via Jabber gadget, to have on demand selective recording capabilities and compliance with GDPR even via Cisco Jabber Desktop

Pause/Resume recording

Possibility to pause/resume recording to skip info like credit card data (PCI-DSS compliance)

Timezone based queues

Possibility to specify the timezone the specific queue must execute the calendar on, to let easily set up queues in different timezones from the same Imagicle instance (server/vm)

Timezone based services

Possibility to specify the timezone the specific behaviors must execute the calendar on, to let easily set up IVR services in different timezones from the same Imagicle instance (server/vm)

Multi-tenant support

Possibility from the same Imagicle Hotel Pack instance (server/vm) to define multiple properties to connect to the respective PMS, supporting separation of data access and specific services based on the selected PMS interface

Timezone based queues

Possibility to specify the timezone the specific queue must execute the calendar on, to let easily set up queues in different timezones from the same Imagicle instance (server/vm)

Timezone based services

Possibility to specify the timezone the specific behaviors must execute the calendar on, to let easily set up IVR services in different timezones from the same Imagicle instance (server/vm)

Timezone based queues

Possibility to specify the timezone the specific queue must execute the calendar on, to let easily set up queues in different timezones from the same Imagicle instance (server/vm)

Timezone based services

Possibility to specify the timezone the specific behaviors must execute the calendar on, to let easily set up IVR services in different timezones from the same Imagicle instance (server/vm)

SIP REC support

Support of SIP REC protocol, to streamline the integration in Cisco architectures where fork and dial in are not possible (ex: recording of analog phones) and get ready for multi vendor support

Selective Recording

Possibility to start/stop recording via Imagicle Blue's Attendant, to have on demand selective recording capabilities directly within the best operator companion for Cisco Calling platforms

Silent Monitoring and Whisper Coaching

Supervisors can now track users conversation from the dashboard and press a button to be added in listen only or listen/speaking mode to such conversation via Imagicle Attendant Console, IP Phone or Jabber.

High Availability via FQDN

Attendant Console has now the ability to identify Imagicle nodes in a high reliability cluster with their Fully Qualified Domain Name (FQDN), ideal in UCaaS environments

MWI Annotation

Possibility to switch on the notification LED of the telephones in the rooms for which the check-in is made directly from the PMS

Maid ID

Ability to authenticate and pass to the PMS the cleaning staff operator who sets the status from the room phone

High Availability via FQDN

Attendant Console has now the ability to identify Imagicle nodes in a high reliability cluster with their Fully Qualified Domain Name (FQDN), ideal in UCaaS environments

High Availability via FQDN

Attendant Console has now the ability to identify Imagicle nodes in a high reliability cluster with their Fully Qualified Domain Name (FQDN), ideal in UCaaS environments

Live Preserve

Allows users to live select if recording a call and the conversation will be recorded since the very beginning

Broadsoft compatibility

Support of Broadworks platforms via SIP REC

Position in queue notification

Queue Manager can notify the position in the queue to the waiting caller

Active Calls panel

On Dashboard for Advanced Supervisors, possibility to see the agent active calls, with details on external number/contact, call direction, duration and possibility to Silent Monitor and Wishper Coach

Automatic Pause

Based on PC idle state or lock down, Blue’s Attendant goes automatically in Pause state, to avoid the operator/agent to keep logged in the queue in case he/she forgot to change status

New Layout

New light and modern layout

GDPR compliance

Audit for all data export and dedicated GDPR admin page with a simplified checklist of settings to make the ApplicationSuite full compliant

Position in queue notification

Queue Manager can notify the position in the queue to the waiting caller

Active Calls panel

On Dashboard for Advanced Supervisors, possibility to see the agent active calls, with details on external number/contact, call direction, duration and possibility to Silent Monitor and Wishper Coach

Automatic Pause

Based on PC idle state or lock down, Blue’s Attendant goes automatically in Pause state, to avoid the operator/agent to keep logged in the queue in case he/she forgot to change status

New Layout

New light and modern layout

GDPR compliance

Audit for all data export and dedicated GDPR admin page with a simplified checklist of settings to make the ApplicationSuite full compliant

Position in queue notification

Queue Manager can notify the position in the queue to the waiting caller

Active Calls panel

On Dashboard for Advanced Supervisors, possibility to see the agent active calls, with details on external number/contact, call direction, duration and possibility to Silent Monitor and Wishper Coach

Automatic Pause

Based on PC idle state or lock down, Blue’s Attendant goes automatically in Pause state, to avoid the operator/agent to keep logged in the queue in case he/she forgot to change status

New Layout

New light and modern layout

GDPR compliance

Audit for all data export and dedicated GDPR admin page with a simplified checklist of settings to make the ApplicationSuite full compliant