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Imagicle apps, 
always a season ahead

Imagicle Mobile Apps

 
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Always better.

We invest every day in developing new apps and improving the ones you are already using.
We want to provide you a continuously growing set of functionalities and best-in-class performances and reliability.
Thus we will be concentrating the new releases on fixed periods of each year, for you to plan your upgrades and to know in advance what is coming out.

Moreover, we constantly work with vendors and partners to verify the compatibility with the newest platforms and operating system. You can be even more confident in upgrading your unified communications system as the Imagicle applications will just work with it.

 

 

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RoadmapList
SPRING 2018 Highlights

Imagicle ApplicationSuite for Cisco UC

Call Recording icon

Call Recording

Cisco Finesse integration

Record audio calls for Cisco UCCX/UCCE agents and give access to recording directly within Cisco Finesse through a dedicated gadget. Recording can be manual through the control buttons in the gadget, or automatic via Cisco Finesse workflow design

Call Recording icon

Call Recording

Cisco Jabber selective recording

Possibility to start/stop recording via Jabber gadget, to have on demand selective recording capabilities and compliance with GDPR even via Cisco Jabber Desktop

Call Recording icon

Call Recording

Pause/Resume recording

Possibility to pause/resume recording to skip info like credit card data (PCI-DSS compliance)

ACD - Customer Service icon

ACD - Customer Service

Timezone based queues

Possibility to specify the timezone the specific queue must execute the calendar on, to let easily set up queues in different timezones from the same Imagicle instance (server/vm)

IVR Module for QME icon

IVR Module for QME

Timezone based services

Possibility to specify the timezone the specific behaviors must execute the calendar on, to let easily set up IVR services in different timezones from the same Imagicle instance (server/vm)

Hotel Pack for Cisco UC icon

Hotel Pack for Cisco UC

Multi-tenant support

Possibility from the same Imagicle Hotel Pack instance (server/vm) to define multiple properties to connect to the respective PMS, supporting separation of data access and specific services based on the selected PMS interface

Imagicle ApplicationSuite Cross Platform

ACD - Customer Service icon

ACD - Customer Service

Timezone based queues

Possibility to specify the timezone the specific queue must execute the calendar on, to let easily set up queues in different timezones from the same Imagicle instance (server/vm)

IVR Module for QME icon

IVR Module for QME

Timezone based services

Possibility to specify the timezone the specific behaviors must execute the calendar on, to let easily set up IVR services in different timezones from the same Imagicle instance (server/vm)

Imagicle ApplicationSuite for Skype for Business

ACD - Customer Service icon

ACD - Customer Service

Timezone based queues

Possibility to specify the timezone the specific queue must execute the calendar on, to let easily set up queues in different timezones from the same Imagicle instance (server/vm)

IVR Module for QME icon

IVR Module for QME

Timezone based services

Possibility to specify the timezone the specific behaviors must execute the calendar on, to let easily set up IVR services in different timezones from the same Imagicle instance (server/vm)

SUMMER 2018 Highlights

Imagicle ApplicationSuite for Cisco UC

Call Recording icon

Call Recording

SIP REC support

Support of SIP REC protocol, to streamline the integration in Cisco architectures where fork and dial in are not possible (ex: recording of analog phones) and get ready for multi vendor support

Attendant Console icon

Attendant Console

Selective Recording

Possibility to start/stop recording via Imagicle Blue's Attendant, to have on demand selective recording capabilities directly within the best operator companion for Cisco Calling platforms

Attendant Console icon

Attendant Console

Silent Monitoring and Whisper Coaching

Supervisors can now track users conversation from the dashboard and press a button to be added in listen only or listen/speaking mode to such conversation via Imagicle Attendant Console, IP Phone or Jabber.

Attendant Console icon

Attendant Console

High Availability via FQDN

Attendant Console has now the ability to identify Imagicle nodes in a high reliability cluster with their Fully Qualified Domain Name (FQDN), ideal in UCaaS environments

Hotel Pack for Cisco UC icon

Hotel Pack for Cisco UC

MWI Annotation

Possibility to switch on the notification LED of the telephones in the rooms for which the check-in is made directly from the PMS

Hotel Pack for Cisco UC icon

Hotel Pack for Cisco UC

Maid ID

Ability to authenticate and pass to the PMS the cleaning staff operator who sets the status from the room phone

Imagicle ApplicationSuite Cross Platform

Attendant Console icon

Attendant Console

High Availability via FQDN

Attendant Console has now the ability to identify Imagicle nodes in a high reliability cluster with their Fully Qualified Domain Name (FQDN), ideal in UCaaS environments

Imagicle ApplicationSuite for Skype for Business

Attendant Console icon

Attendant Console

High Availability via FQDN

Attendant Console has now the ability to identify Imagicle nodes in a high reliability cluster with their Fully Qualified Domain Name (FQDN), ideal in UCaaS environments

WINTER 2019 Highlights

Imagicle ApplicationSuite for Cisco UC

Call Recording icon

Call Recording

Live Preserve

Allows users to live select if recording a call and the conversation will be recorded since the very beginning

Call Recording icon

Call Recording

Broadsoft compatibility

Support of Broadworks platforms via SIP REC

ACD - Customer Service icon

ACD - Customer Service

Position in queue notification

Queue Manager can notify the position in the queue to the waiting caller

Attendant Console icon

Attendant Console

Active Calls panel

On Dashboard for Advanced Supervisors, possibility to see the agent active calls, with details on external number/contact, call direction, duration and possibility to Silent Monitor and Wishper Coach

Attendant Console icon

Attendant Console

Automatic Pause

Based on PC idle state or lock down, Blue’s Attendant goes automatically in Pause state, to avoid the operator/agent to keep logged in the queue in case he/she forgot to change status

Attendant Console icon

Attendant Console

New Layout

New light and modern layout

ACD - Customer Service icon

ACD - Customer Service

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

IVR Module for QME icon

IVR Module for QME

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

Hotel Pack for Cisco UC icon

Hotel Pack for Cisco UC

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

Budget Control icon

Budget Control

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

Accounting & billing for Cisco icon

Accounting & billing for Cisco

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

Imagicle ApplicationSuite Cross Platform

ACD - Customer Service icon

ACD - Customer Service

Position in queue notification

Queue Manager can notify the position in the queue to the waiting caller

Attendant Console icon

Attendant Console

Active Calls panel

On Dashboard for Advanced Supervisors, possibility to see the agent active calls, with details on external number/contact, call direction, duration and possibility to Silent Monitor and Wishper Coach

Attendant Console icon

Attendant Console

Automatic Pause

Based on PC idle state or lock down, Blue’s Attendant goes automatically in Pause state, to avoid the operator/agent to keep logged in the queue in case he/she forgot to change status

Attendant Console icon

Attendant Console

New Layout

New light and modern layout

ACD - Customer Service icon

ACD - Customer Service

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

IVR Module for QME icon

IVR Module for QME

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

Hotel Pack for Cisco UC icon

Hotel Pack for Cisco UC

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

Budget Control icon

Budget Control

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

Accounting & billing Cross Platform icon

Accounting & billing Cross Platform

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

Imagicle ApplicationSuite for Skype for Business

ACD - Customer Service icon

ACD - Customer Service

Position in queue notification

Queue Manager can notify the position in the queue to the waiting caller

Attendant Console icon

Attendant Console

Active Calls panel

On Dashboard for Advanced Supervisors, possibility to see the agent active calls, with details on external number/contact, call direction, duration and possibility to Silent Monitor and Wishper Coach

Attendant Console icon

Attendant Console

Automatic Pause

Based on PC idle state or lock down, Blue’s Attendant goes automatically in Pause state, to avoid the operator/agent to keep logged in the queue in case he/she forgot to change status

Attendant Console icon

Attendant Console

New Layout

New light and modern layout

ACD - Customer Service icon

ACD - Customer Service

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

IVR Module for QME icon

IVR Module for QME

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

Hotel Pack for Cisco UC icon

Hotel Pack for Cisco UC

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

Budget Control icon

Budget Control

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

Accounting & billing for Lync icon

Accounting & billing for Lync

GDPR compliance

Audit on the export of all data and configurable storage time. The ideal solution to manage the personal data of Imagicle ApplicationSuite in compliance with the regulation.

SPRING 2019 Highlights

Imagicle ApplicationSuite for Cisco UC

ACD - Customer Service icon

ACD - Customer Service

Queues and IVR API

CRUD API for creating and managing queues/agents and IVR services. Suitable for UCaaS environments and useful for the automation of Imagicle customer services configurations.

Attendant Console icon

Attendant Console

Advanced Search

Search for colleagues and contacts based on a specific filter (Name, Surname, Company, Department, etc.)

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Gadget for Cisco Finesse

Directory gadget for Cisco Finesse to search a contact to call or transfer the call to

Attendant Console icon

Attendant Console

Dashboard Privacy

Remove real-time agents' information from dashboard, leaving the aggregated values per queue only.

Attendant Console icon

Attendant Console

Recipient number store

When the operator transfers the call to a busy colleague, the caller's number is immediately associated with the colleague's name while the call is parked. This way, as soon as the operator resumes it, he immediately knows who it was directed to.

Attendant Console icon

Attendant Console

Custom Fields editing

Now you can edit Speedy's custom fields through Blue's Attendant console, to provide complete directory management from a single tool.

Imagicle Jabber Gadgets icon

Imagicle Jabber Gadgets

Jabber Mobile Gadgets

Access Imagicle Fax, Call Recording, Directory, Billing, Budget Control, StoneLock gadgets from Cisco Jabber Mobile for iOS/Android.

One Desktop icon

One Desktop

Single Sign On

Automatic authentication to the Imagicle One Desktop, based on Windows session's Active Directory credentials.

Call Recording icon

Call Recording

Record-only Profile

Users' permission level to allow call recording, without access granted to Search & Play web page,to guarantee privacy and data security.

Imagicle ApplicationSuite Cross Platform

ACD - Customer Service icon

ACD - Customer Service

Queues and IVR API

CRUD API for creating and managing queues/agents and IVR services. Suitable for UCaaS environments and useful for the automation of Imagicle customer services configurations.

Attendant Console icon

Attendant Console

Advanced Search

Search for colleagues and contacts based on a specific filter (Name, Surname, Company, Department, etc.)

Attendant Console icon

Attendant Console

Dashboard Privacy

Remove real-time agents' information from dashboard, leaving the aggregated values per queue only.

Attendant Console icon

Attendant Console

Recipient number store

When the operator transfers the call to a busy colleague, the caller's number is immediately associated with the colleague's name while the call is parked. This way, as soon as the operator resumes it, he immediately knows who it was directed to.

Attendant Console icon

Attendant Console

Custom Fields editing

Now you can edit Speedy's custom fields through Blue's Attendant console, to provide complete directory management from a single tool.

Imagicle ApplicationSuite for Skype for Business

ACD - Customer Service icon

ACD - Customer Service

Queues and IVR API

CRUD API for creating and managing queues/agents and IVR services. Suitable for UCaaS environments and useful for the automation of Imagicle customer services configurations.

Attendant Console icon

Attendant Console

Advanced Search

Search for colleagues and contacts based on a specific filter (Name, Surname, Company, Department, etc.)

Attendant Console icon

Attendant Console

Dashboard Privacy

Remove real-time agents' information from dashboard, leaving the aggregated values per queue only.

Attendant Console icon

Attendant Console

Recipient number store

When the operator transfers the call to a busy colleague, the caller's number is immediately associated with the colleague's name while the call is parked. This way, as soon as the operator resumes it, he immediately knows who it was directed to.

Attendant Console icon

Attendant Console

Custom Fields editing

Now you can edit Speedy's custom fields through Blue's Attendant console, to provide complete directory management from a single tool.

SUMMER 2019 Highlights

Imagicle ApplicationSuite for Cisco UC

Suite icon

Suite

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

Call Recording icon

Call Recording

New in/out announcements

Exclusive new announcements capability for Cisco UCM, to provide recording messages not only for incoming but also for outgoing calls

Attendant Console icon

Attendant Console

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

ACD - Customer Service icon

ACD - Customer Service

SIPs and sRTP Support

SIP support on TLS and RTP, safe for reporting and encrypted media with the Cisco UCM; protects the session from network sniffing.

Imagicle ApplicationSuite Cross Platform

Suite icon

Suite

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

Attendant Console icon

Attendant Console

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

Imagicle ApplicationSuite for Skype for Business

Suite icon

Suite

Cloud Licensing

Activation of the new online licensing mode via HTTPS secure connection to the Imagicle Cloud, simplifying the activation and renewal of products

Attendant Console icon

Attendant Console

Visual impaired users support

Jaws and Zoom Text compatibility with the new Attendant Console through official certification.

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

WINTER 2020 Highlights

Imagicle ApplicationSuite for Cisco UC

Suite icon

Suite

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

IP Fax Server icon

IP Fax Server

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Attendant Console icon

Attendant Console

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

ACD - Customer Service icon

ACD - Customer Service

Cisco BKWS compatibility

Customer Service for Broadworks based on Blue’s Attendant + Queue Manager

Imagicle ApplicationSuite Cross Platform

Suite icon

Suite

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

IP Fax Server icon

IP Fax Server

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Attendant Console icon

Attendant Console

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

ACD - Customer Service icon

ACD - Customer Service

Cisco BKWS compatibility

Customer Service for Broadworks based on Blue’s Attendant + Queue Manager

Imagicle ApplicationSuite for Skype for Business

Suite icon

Suite

Proactive Support

Telemetry to Imagicle Cloud for system and application info, to offer Proactive technical support

Directory, Click to Call & Caller ID icon

Directory, Click to Call & Caller ID

Photos syncronization

Sync internal contacts photo from AD/LDAP to show colleagues photos in the new Imagicle AC and provide a photo source repository for Cisco Jabber

IP Fax Server icon

IP Fax Server

Microsoft EWS Support

Connect to Exchange and O365 without the need of IMAP/POP3 and simplify/streamline the deployments

Attendant Console icon

Attendant Console

Panic Button

Possibility to trigger an emergency notification, leveraging the Singlewire Informacast platforms

ACD - Customer Service icon

ACD - Customer Service

Cisco BKWS compatibility

Customer Service for Broadworks based on Blue’s Attendant + Queue Manager

CHANGELOG

ChangeLog

Read the complete list of all updates in the recent version of Imagicle product. It contains a curated, chronologically ordered list of notable changes for each version of the product.

Available in English only.

 

 

 

 

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