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Why you need it
Imagicle Phone Lock is the software solution that lets you lock company phones directly from the phone, via web interface and directly from Cisco Jabber.
Security, privacy and savings are guaranteed thanks to an intuitive and irreplaceable service.
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At a glance
With your PIN directly on your phone or Cisco Jabber. On the web for administrators wanting to centralize employee telephone management.
When phones are locked, the telephone log can be optionally deleted to guarantee maximum confidentiality.
Emergency calls to numbers configured as emergency numbers can always be made even without a PIN.
Lock indicated on the phone display and in Jabber, and with optional message on outgoing calls.
Compatible with all the most common Cisco phones on the market, with and without display.
See that section.
Gadget for Cisco Jabber Desktop to lock phone and delete list of personal calls.
This product is included in Imagicle Call Accounting Enterprise bundle, with all the other apps of the Imagicle ApplicatioSuite, available as a setup package for installation on any virtual machine/physical server or through a ready-to-deploy Virtual Appliance
Up to 25,000 users per instance (physical or virtual) with CURRI configuration. More available as special project.
Manual or automatic from CuCM via AXL (PIN can be the same one used in CuCM) or from Microsoft AD, LDAP/OpenLDAP systems and CSV files
Authorized users can change PIN directly on their IP phone. Web API available to trigger users’ synch from 3rd party application.
Active Hot Standby, either on same DC or different DC (Disaster Recovery)
Yes, via e-mail and SNMP
Lock directly from IP Phone or Jabber client.
From web interface by admin only.
Auto lock after IDLE timeout configurable per phone.
Emergency calls support
Yes, by defining authorized dialing patterns/numbers
By MAC address, by line, by Partition (for overlapping extension numbers) and by username (extension mobility)
Globalized Dialing Plan (E.164) support
Protocols and codecs
Based on TAPI or CURRI
Multi-tenant / shared instance support
Multi cluster support
Yes, with non-overlapping dialing plan and same UC System version across the clusters
Lock management and supervision
Possibility for supervisors to lock/unlock users and check their lock status
Lock phone with Windows session
Possibility to automatic lock/unlock the user Desk Phone based on Windows session (login/logout/locked)
Phone Lock REST API
Public REST API to invoke lock/unlock phone lines at global/department level, with custom field filtering
The solution is officially certified with the release 11.5 of Cisco UCM, BE6K/7K.
GET THE CERTIFICATE
Imagicle StoneLock and other Imagicle apps are available directly on Cisco Marketplace
GO TO THE WEBSITE
Imagicle is one of only a few dozen worldwide Cisco Preferred Solution Partners.
Imagicle is also a
Microsoft GOLD Independent Software Vendor.
When you purchase an Imagicle product an Imagicle Care Basic plan for 12 months is already included.
You just need to extend immediately or to renew later your service or upgrade to Imagicle Care Gold.
You can subscribe to our Imagicle Care Gold and Platinum plan to have the best services for your company. Extended Support periods, predetermined response times, remote and proactive support, 24x7x365 support coverage and much more.
A team of specialists are able to answer you in 7 languages: Italian, English, German, French, Spanish, Portuguese and Arabic. In critical cases also the R&D team is directly involved for you to have
"All Hands On".
Available as of July 22th, 2020.
CHECK ALL THE NEWS | WHAT'S AROUND THE CORNER
People inside and outside the company can take advantage of unattended phones to make costly personal calls. With Imagicle PhoneLock, you can lock your phone when you're not at your desk to avoid nasty surprises when the phone bill arrives.
Imagicle Phone Lock is the ideal solution for all companies with lots of phones that, for whatever reason, are left unattended for several hours a day, or are used by different people.
Imagicle Phone Lock prevents unauthorized uses of company phones, preventing costly unauthorized calls.
Imagicle Phone Lock protects your privacy by preventing anyone else from viewing your call history, for both incoming and outgoing calls, automatically deleting them (optional).
Access all your external contacts, and add global click-to-call and Caller ID to all your calls using the free Jabber Gadget from Imagicle Directory.
Clip & Call any number displayed on your screen
Your unified call list (all calls placed with Jabber desktop/mobile and desk phone) and dashboard are available at a glance for total control of calls and expenses inside Cisco Jabber desktop.
Free mobile Imagicle Accounting & Billing for Cisco Jabber Gadget.
Total fax management.
Fax wizard and all the faxes received/sent are available at a click thanks to the free Imagicle IP Fax Server Jabber Gadget.
Lock your phone and erase your personal call list when you go out to prevent unauthorized access, using the free Imagicle Phone Lock Jabber Gadget.
Monitor your telephone expenses, keep tabs on telephone use and keep everything under control. Plus, thanks to Imagicle Budget Control you can also check your available credit in real time.
Exclusive Search & Play gadget inside Cisco Jabber Desktop.
Lets you search and play back your calls saved and encrypted on the server, at any time.
You can organize your registrations by date, tenant-group, agent, extension, etc., and search for any field.
Available for free with Imagicle Call Recording.
Imagicle Phone Lock lets you personally manage your phone locking directly from your device using your PIN, or directly from Jabber. Admin and department supervisors, though web interface, will be able to:
check lock/unlock status of all users
lock and unlock users' phone from web portal
reset or change PIN for each user
administratively lock the phone and prevent users to unlock it
Would you like to lock/unlock your company phones while swiping your badge? You can do it!
Thanks the API integration you can easily lock/unlock all the company phones or just some of them by scheduling a task at a specific time from any third-party apps. Everything will happen automatically!
Abu Dhabi Ports Company
“The features and end services meet all of our expectations. I would highly recommend both the solution and its supplier, Imagicle.”
Ammar Al Hayyani - Senior Telecommunication Engineer IT
Located in one of the most avant-garde commercial ports in the Persian Gulf, ADPC serves the world's largest container ships arriving from the Far East.
Implementing Imagicle solutions has practically eliminated personal calls and cut telephone bills by at least 20%.
Reports on telephone abuses have been almost eliminated, and, thanks to Speedy Enterprise, calls are faster than ever, representing savings of 10 employee days per year.
Case History >>
Abu Dhabi Ports Company
for Cisco UC
Accounting & Billing
Platform: Cisco UCM
“The decision to install the Imagicle Attendant Console, integrated with our Directories, was the natural completion of the positive experience we had with Imagicle”.
Diego Tadiello, IT Datacol
Italian company leader in the automotive industry, Datacol is now able to manage its corporate directories most simply and efficiently thanks to Imagicle Speedy Enterprise. Perfectly integrated with the Attendant Console, it centralizes and synchronizes all directories, providing fast searches, click to call and caller ID. In addition to streamlining daily work, this has allowed Datacol to save up to 100 hours a year..
PLatform: Cisco UCM 11.5
Polytechnic of Namibia
In 1994, it was the first institution of higher learning established in Namibia.Today, with two campuses, it has over 11,000 students and almost 700 faculty and staff.
In migrating to a Cisco UC system, the Polytechnic adopted all Imagicle suite solutions:
accounting & billing, paired with the budget control module and the phone lock solution, provided complete control over the more than 1,000 extensions, preventing unauthorized telephone use and guaranteeing respect of the telephone budget.
At the same time, its 50 customer service workstations handle vast numbers of calls from the university, while the Imagicle fax server replaced the old fax machines.
Polytechnic of Namibia
Billing - Budget Control
Operator Desk - ACD
IP Fax Server
With over 230 hotels and 40,000 rooms in eight countries, Scandic is one of the leading hotel firms on the Scandinavian market.
In order to simplify management and unify communication services, Scandic choose the Imagicle solution designed for Cisco systems and dedicated to the hospitality sector.
In collaboration with Daxcom, a project was devised that centralizes communication services for 180 of its hotels and over 37,000 telephones.
By adopting Imagicle Hotel Pack for Cisco UC, Scandic created a Private Cloud architecture composed of two Cisco Unified Communications Manager clusters integrated with PMS Micros Opera in multi-tenant mode, able to serve the hotels of four countries:Sweden, Denmark, Norway and Finland.
Imagicle Hotel Pack
for Cisco UC
Accounting & Billing
Platform: Cisco UC 9.x
find out more stories >>
Imagicle Phone Lock interacts with the Unified Communications system via:
- TAPI or CURRI (on Unified Routing Rules XML Interface) also known as ECC (External Call Control) to monitor phones and block calls. CURRI requires CuCM version 8.5 or higher.
- XML to provide the menu for the phones and send status info
Optionally, Imagicle Phone Lock supports high reliability with an additional server that can also be used as a backup with directories automatically synchronized between the servers. Requires Microsoft NLB (Network load balancing) be configured in both nodes.
The servers are based on auto-synchronized databases that can also run in disaster recovery environments (on a WAN) with no need for any manual operations for failover or failback.
Identify the server required based on the number of applications to run on the same server and on the size of your apps. Apps are classified for that scope on the basis of the size they're usually proposed to different type of Customers: Small businesses, Medium businesses and Large Enterprises.
Number of applications running on the same server by customer type
Up to 3 apps
Up to 5 apps
Up to 7 apps
Up to 9 apps
multiple servers are required, contact us for a project
Up to 11 apps
App classification per Customer Type
per Customer type.
Accounting and Billing extensions
Blue's Enterprise 4/Lync, Billy Blue's 4
Budget Control extensions
Phone Lock users
IP Fax Server channels
Advanced Queueing - Auto-Attendant
Queue Manager Ent. / Auto-Att. Module
CTI - Attendant Console users1
Blue's Attendant Professional - Enterprise
CTI - Desktop users1
Blue's One CTI Enterprise
Voice Mail & UM channels
Call recording channels/agents2
Hospitality services users4
Hotel Pack for Cisco UC
Server type or virtual machine
Dual Core i3-2130 or higher / 2 dedicated vCPU (4 vCPU with Hyper-T) with 2.5Ghz reservation
MS Windows Server 2019-2016-2012 Standard/Data Center/Essentials
Quad Core E3-1230 or higher / 4 dedicated vCPU (8 vCPU with Hyper-T) with 4.8Ghz reservation
Six Core E5-2620 or higher / 6 dedicated vCPU (12 vCPU with Hyper-T) with 6.9Ghz reservation
Dual Quad Core E5-2620 or higher / 8 dedicated vCPU (16 vCPU with Hyper-T) with 8.9Ghz reservation
10 core E5-4627V4 or higher / 10 dedicated vCPU (20 vCPU with Hyper-T) with 12 Ghz reservation
For more info regarding Windows OS for the Imagicle UC Suite please visit www.imagicle.com/go/OS
Our applications are ready to run on any virtualization environment as VMware, Microsoft, etc.
If you install Imagicle applications on a Virtual Machine, you must allocate the amount of RAM, CPU power and disk space stated in the server table. The virtual hardware resources must be reserved, that is, they must not be shared with other virtual machines. No limit must be set for CPU utilization.
Data storage requirements
The suite installation includes Microsoft® SQL Server® 2017 Express Edition, offering top security, improved performance and 10 GB database. The update of existing installations, automatically upgrades to the latest version, in a transparent operation for the system administrator.
The applications store configuration and data in the SQL 2017 Express Edition, with the following storage considerations:
Call Analytics – requires 700 MB per million calls to keep online for reporting
Digital Fax – requires 1 GB per million of faxes sent/received to keep online for retrieval.
The fax attachment is stored on the file system (not in the DB) and requires an average of 100 KB each one (100 GB of disk space per million of faxes)
Contact Manager – 3 KB per each contact in the directories (600 MB per 200,000 contacts)
Advanced Queueing – requires 1.5 GB per million of calls treated and agent detail records
CTI – Attendant Console – requires 0.5 GB per million of calls kept for the clients registry.
SSAM – no DB usage. The messages are stored on the file system, with an average of 3 MB for each recorded message
Call recording requires 350 MB DB space per million calls for metadata. Recordings are saved on the server filesystem. About 300KB of disk space for each recording minute is required on the Imagicle server disk. Having 500GB hard disk, it is possible to store up to 300,000 call recordings, 5 minutes each, which corresponds to 1 year «always on» recordings for 20 agents. It is possible to export recording to external Network File System for longer retention.
Users and other apps require a very small amount of space in the DB, negligible for the DB and Hard Drive storage calculation.
From Imagicle release 2019.Summer.1, we embed MS SQL Server 2017 Express Edition, which is not supported on Windows Server 2008 OS.
If you need more than 10GB online data (Large business scenario), a Microsoft® SQL Server commercial license must be used (not included with the product).
For Microsoft SQL license considerations, you will need as many CALs as the number of users accessing the Imagicle applications or the core/processor license that includes unlimited CALs. The applications can be installed on the same server running Microsoft SQL Server or on a different machine (a dedicated machine is not required).
Client - hardware and software requirements
CPU dual-core or higher, 2GB RAM (PC), 4GB RAM (Mac),
OS MS Windows Vista/7/8/10 32-64 bit
macOS ver. 10.12 (Sierra) and above. 32 or 64bit (valid only for Cisco UC and CrossPlatform Suites)
19” Monitor, 1280 x 1024 or above
Blue's Attendant is supported by Imagicle on the following editions of Windows 10: Pro, Education and Enterprise.
Blue's Attendant is supported on the in-market supported servicing branches of Windows 10 including Current Branch and Current Branch for Business.
Citrix XenApp/Desktop and Microsoft Terminal Services virtualization environments are supported.
Mail - Mail2Fax
any e-mail client
Internet Explorer, Firefox, Safari, Chrome browser
Cisco 6921 - 6941 - 6945 - 6961 - - 7800 series - 8941 (SCCP) - 8945 (SCCP) - 8961 - 9951 - 9971
no visual indication of phone status.
In this case, you may divert an outgoing call attempt to a number that will return an unauthorized call message, for instance through: Imagicle SSAM, Imagicle IVR Manager, Imagicle Queue Manager Enterprise, Third party voice mail systems
Cisco 7911 - 7912 (SCCP) - 7920 - 7922 - 7931 - 7940 - 7942 - 7945 - 7960 - 7962 - 7965 - 7970 - 7975 - 8800 series
models which support visual indication of phone locking status.
Directory & Caller ID
Cisco 6921 - 6941 - 6945 - 6961
7911 - 7912 - 7921 - 7922 - 7925g - 7931 - 7941 - 7942 - 7945 - 7961 - 7962 - 7965 - 7970 - 7975 (also old 7906, 7940, 7960)
8941 - 8945 - 8961
9951 - 9971
DX650 - DX80 - DX70
conference call recording method: any phone
Built-in Bridge recording method: 7900, 8900, 9900, DX series
check details on Cisco Recording Supported Device Matrix here
from the affordable 3900 series to the high-end 9900 or the new DX series. But if you need to keep your analog phones, you can do that, too.
Imagicle Fax - Imagicle Contacts
iPhone/iPad and Android devices
any e-mail client
browser Safari, Chrome
Now you can run the Imagicle AppSuite on the same Cisco UC on UCS server! Your preferred Imagicle solutions, can now be co-resident with the Cisco Unified Communications virtual machines on the Cisco Unified Computing Systems (UCS), providing cost saving and even more integration with Cisco.
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
Find out how to deploy your Imagicle apps in your environment.
Imagicle apps usually don't require any training, but you can enjoy our guides.
Quick starting videos to use Imagicle Applications
at their best.
Find out some answers to frequent questions and some useful solutions.