Hotel Pack for Cisco UC

All the services you need for your hotel!


MENU hotelpackcisco ML

Taking advantage of a Cisco UC platform for your hotel has never been easier. And affordable.


The Imagicle Hotel Pack for Cisco UC provides all the hospitality features natively missing from any Cisco platform.

Based on a huge experience in the hospitality market and on the reliable services of the Imagicle UC Suite (of which includes 4 applications), the Hotel Pack grants you a complete integration with hundreds of PMS's (i.e. Oracle Hospitality OPERA Property Management, Oracle Hospitality Cruise SPM, Infor, Protel, Galaxy, etc.) managing guest calls billing, check-in/check-out, wake-up calls and more.

Plus, adding extra-value services for your staff, like professional customer service and call handling, or virtual fax are just a click away, as they are included in the same suite.

Overview Live Tabs

On Premises
Content App

Can't do without!

Like Venice.

If you want to have a Cisco UC platform in your hotel to enhance your guests' experience, while simplifying operations and reducing costs, you need the Imagicle Hotel Pack. It doesn't matter if you have few rooms or thousands in your hotel, the Imagicle Hotel Pack provides the hotel services that are missing in the Cisco platform and integrates it with your PMS.

Can't do without.

Like Venice.

If you want to have a Cisco UC platform in your hotel to enhance your guests' experience, while simplifying operations and reducing costs, you need the Imagicle Hotel Pack. It doesn't matter if you have few rooms or thousands in your hotel, the Imagicle Hotel Pack provides the hotel services that are missing in the Cisco platform and integrates it with your PMS.

the service you need

The services you need.

IP Fax Server

The Hotel Pack represents the ideal solution where basic hotel features are needed:

  • enable the room IP Phone and set extension name at guest Check In
  • make Wake up calls set by PMS by ringing the IP Phone and playing audio files
  • manage voice mail for room phones and housekeeping at guest
  • provide call bills during the stay or at guest check-out
  • allow housekeeping to set room status via the IP Phone in the room  
  • lock the room IP Phone for external calls, clean call history/DND at guest Check Out

Hotel PMS Cisco

in your PMS
Hotel PMS Cisco

Complete integration of your Cisco and your PMS.

The PMS integration interface must be enabled at PMS to allow the connection with the Imagicle Hotel Link and have the hotel services provided to the Cisco phones.
Depending on the PMS, the available integration interface must be provided from FIAS 2.20, UHLL or MITEL emulation protocols, by your PMS partner.

PMS integration makes the perfect service.

Budget Control

It's a matter of offering your guests the best services. That's why we also include our ultimate Hotel Link that provides hotel services plus complete integration with more than 100 PMS: e.g. Oracle Hospitality OPERA Property Management, Galaxy Lightspeed, Protel, Infor/Amadeus, Brilliant, SilverByte, Roomaster, Agilysys, INNkeeper, Booking Center, Hyatt Vacation Ownership.
Moreover, thanks to the possibility of emulating PMS, dramatically simplifies the hotel pack delivery.


  Ready for your cruise


Oracle Hospitality Cruise SPM supported.

for your staff

Easier and better
for your staff.

Hotel PMS Cisco

With all the services integrated with the PMS, everything will be easier.

Even better thanks to the Imagicle apps included in the Hotel pack, such as Accounting & Billing and Voice Mail, that are also available for your staff. They help improve team productivity, cut costs by monitoring phone usage and preventing fraud.

Billing for Cisco

Hotel PMS Cisco

Even more!

Budget Control

You can add extra services on the same suite, like the Imagicle Attendant Console and Advanced ACD - IVR for concierge and staff, IP FaxServer for a virtual fax service, Advanced directory services with Caller ID for a personalized call handling.

On the same server, just a click away.


Choose your Cisco solution, choose your phones.

The Imagicle Hotel Pack let you choose the right platform supporting and integrating the latest Cisco UC platforms with on-premise or cloud deployments. Cisco BE6000 can be the right fit for your single hotel, while CUCM or HCS - public or private cloud - might be the right choice if your hotel chain needs to go for a multi-site multi-tenant scenario.

You don't need any extra server. It can leverage the platform resources as the Imagicle UC Suite can run in a single VM in full-coresidency on your UCS-BE6K-7k platform.

Last, but not least, you can choose from among the entire Cisco IP-Phones portfolio, from the affordable 3900 series to the high-end 9900 or the new DX series. But if you need to keep your analog phones, you can do that, too.


Hotel Cisco PMS

Content App
Scandic NORM
Unified Communications

Thousand of happy customers.
Unified Communications


With over 230 hotels and 40,000 rooms in eight countries, Scandic is one of the leading hotel firms on the Scandinavian market.
In order to simplify management and unify communication services, Scandic choose the Imagicle solution designed for Cisco systems and dedicated to the hospitality sector.
In collaboration with Daxcom, a project was devised that centralizes communication services for 180 of its hotels and over 37,000 telephones.
By adopting Imagicle Hotel Pack for Cisco UC, Scandic created a Private Cloud architecture composed of two Cisco Unified Communications Manager clusters integrated with PMS Micros Opera in multi-tenant mode, able to serve the hotels of four countries:Sweden, Denmark, Norway and Finland.





Imagicle Hotel Pack
for Cisco UC

Hotel Link
Accounting & Billing
Phone Lock

Platform: Cisco UC 9.x


 “We chose Imagicle for our operator's workstation, but appreciated it for the entire suite and for the support.” 

Matteo Briotto - IT Manager

For over 50 years, Gabriellie has been selling and processing steel in Italy.
With six different companies, over 180,000 sq. m of industrial plant throughout northern Italy, the entire group now employs over 1,200 people.

When switching to Cisco UCM 9.1, it was natural to choose Imagicle solutions because they guaranteed Gabrielli would receive all the functions it needed while improving those of UC without compromise.

Case History >>



Gruppo Gabrielli Spa

Processing steel

Imagicle ApplicationSuite
for Cisco UC

Operator Console - ACD
Advanced directories
Audio Skype Gateway
Accounting & Billing

Platform: Cisco UCM 9.1


The Oberoi Group, a leading hotel group managing more than 30 luxury hotels and cruise ships in 6 different countries, has selected Imagicle solutions for Al Zorah Oberoi Beach Resort, a new opening in Dubai. By choosing Imagicle Hotel Pack for the integration of Cisco BE6000 with PMS Oracle and Imagicle AppSuite, the staff of Oberoi Beach Resort can do their job faster and more professionally and offer their guests' a unique experience.

Case History >>





Imagicle ApplicationSuite
for Cisco UC

Hotel Pack
Attendant Console
Queue Manager Enterprise
Directory & Caller ID
Call Recording

Platform: Cisco BE6000


 “The features and end services meet all of our expectations. I would highly recommend both the solution and its supplier, Imagicle.” 

Ammar Al Hayyani - Senior Telecommunication Engineer IT

Located in one of the most avant-garde commercial ports in the Persian Gulf, ADPC serves the world's largest container ships arriving from the Far East.
Implementing Imagicle solutions has practically eliminated personal calls and cut telephone bills by at least 20%.
Reports on telephone abuses have been almost eliminated, and, thanks to Speedy Enterprise, calls are faster than ever, representing savings of 10 employee days per year.

Case History >>



Abu Dhabi Ports Company


Imagicle ApplicationSuite
for Cisco UC

Accounting & Billing
Advanced directory
Phone Lock

Platform: Cisco UCM

Content App

Easily integrate with the things
you already use and love.

Use pre-built integrations
or build your own custom integrations

using our secure developer API.