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IVR
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The right messages. Everytime.

MENU IVR ML
Incluso in 1 suite - Cisco


INCLUDED IN THE IMAGICLE APPLICATION SUITE    
 
  FOR CISCO UC    
VM OVERVIEW ML

The IVR for environments with Cisco Voice Gateways

IVR Manager Enterprise is the phone answering solution that includes automatically selected answers, such as courtesy messages, day/night messages and multi-level selection.

Based on TCL script technology, it makes best use of Cisco Voice Gateways, and represents the best solution in terms of simplified management and reliability, especially in distributed environments with dozens or hundreds of subsidiaries. It lets you centrally manage configuration, to then distribute them locally to individual voice gateways, ensuring they work even if the link between sites is down (survival mode), and easing network traffic significantly.

It can be monitored from the Application Suite web interface or via telephone, to change behaviors, register messages, granting different authorization levels, for ultimate simplicity.

 
Overview Live Tabs
LINK 1 SUITE CISCO
 

included in
Cisco UC
Suite for Cisco UC
 
Content App
WHY YOU NEED ML

Don't miss a call

Answer every call the right way

Being put on hold or talking to the wrong person is the worst first impression your company could make. Imagicle Auto Attendant reduces wait times for Clients, automates the simplest or most frequent answers, makes finding information easier, improves Customer Care service, lightens the load of your contact center operators, and much more.

Don't miss a call

Answer every call the right way

Being put on hold or talking to the wrong person is the worst first impression your company could make.
Imagicle Auto Attendant reduces wait times for Clients, automates the simplest or most frequent answers, makes finding information easier, improves Customer Care service, lightens the load of your contact center operators, and much more.

WHY 2 ML

Customize it to your own specific needs

IVR Auto Attendant

Using the convenient web interface, you can customize the call menu, defining the settings you want such as audio messages, telephone numbers to which calls are redirected, subsidiaries to be managed, gateways, etc.

You can also schedule usual and unusual behaviors, based on the time or day of the week. 

IVR Auto Attendant
WHY 1ML
 

Everything you need is already inside

 

 

Basic Auto Attendant

Answers calls with a prompt, then attempts to connect an operator.

Blast Call

Answers calls with a prompt, then calls groups of three phones at the same time.

After-Hours standard

Gives a prompt, and lets the caller leave a message in voice mail.

After-Hours blast

Gives a prompt, then calls a specific group of phones.

Direct Inward Dial

Gives a welcome message asking the caller to enter the desired extension or wait to be connected to an operator.

Multilevel

Based on keys pressed, lets the caller listen to a message or forwards the call to an extension.

Multiple selections

Asks the caller to press a key and the call is forwarded to a specific extension (maximum two levels of multiple selections).

Void

For cases where the call needs to be connected as defined by the dial peer.
 

0 dial 

Intercepts calls forwarded to voice mail and asks the caller to dial 0 to be connected to an operator or 1 to leave a message.

Hunt Groups

Attempts to connect a predefined list of operators.

Auto route

Routes calls to different extensions based on the caller's number.

And much more...

Other behaviors available with a menu with up to two levels.

Why 3 ML
IVR Auto Attendant

Management via telephone

IVR Manager

For ultimate convenience, you can easily modify the behaviors and messages directly from the display on your IP phone.

WHY 4 ML

Ideal in a Cisco Voice Gateway network

IVR Auto Attendant

Simplify and centralize the management of your automatic response functions in a star network with several Voice Gateways that receive the programmed response configuration to manage calls locally. You also save geographic bandwidth, gaining maximum reliability because the IVR will continue to run in survival mode even when the geographic network is down. 

IVR Auto Attendant
Content App
Polytechnic of Namibia NORM
Unified Communications

Thousand of happy customers.
Unified Communications

 

In 1994, it was the first institution of higher learning established in Namibia.Today, with two campuses, it has over 11,000 students and almost 700 faculty and staff.

In migrating to a Cisco UC system, the Polytechnic adopted all Imagicle suite solutions:
accounting & billing, paired with the budget control module and the phone lock solution, provided complete control over the more than 1,000 extensions, preventing unauthorized telephone use and guaranteeing respect of the telephone budget.

At the same time, its 50 customer service workstations handle vast numbers of calls from the university, while the Imagicle fax server replaced the old fax machines.

 

Imagicle


Polytechnic of Namibia

Education

www.polytechnic.edu.na


Imagicle ApplicationSuite
for Cisco UC
 

Billing - Budget Control
Phone Lock
Operator Desk - ACD
Advanced directories
IP Fax Server


Platform: Cisco UCM

 

 “The features and end services meet all of our expectations. I would highly recommend both the solution and its supplier, Imagicle.” 

Ammar Al Hayyani - Senior Telecommunication Engineer IT

Located in one of the most avant-garde commercial ports in the Persian Gulf, ADPC serves the world's largest container ships arriving from the Far East.
Implementing Imagicle solutions has practically eliminated personal calls and cut telephone bills by at least 20%.
Reports on telephone abuses have been almost eliminated, and, thanks to Speedy Enterprise, calls are faster than ever, representing savings of 10 employee days per year.

Case History >>

 

Imagicle


Abu Dhabi Ports Company

Logistics

www.adpc.ae


Imagicle ApplicationSuite
for Cisco UC
 

Accounting & Billing
Advanced directory
Phone Lock


Platform: Cisco UCM

 

QBE is one of the world's top insurance groups, and a leader on the Australian market, where it was founded back in 1886.

Today, the group is present in 43 countries around the world, with over16,000 employees, offering insurance and reinsurance services that cover even the most complex risks in non-life segments.

At the group's largest European office, QBE decided to virtualize its fax service using Imagicle's IP Fax Server solution.This allows the employees at the 11 British offices to manage their faxes directly from their computers or smartphone.

 

Imagicle


QBE

Insurance

www.group.qbe.com


Imagicle ApplicationSuite
for Cisco UC
 

IP Fax Server


Platform: Cisco UCM

 

Like many clients, GSK also needed to offer its employees a more advanced directory service than the one included in Cisco UC, adding info on internal contacts with external numbers, cell phone, department and site, profiling the directory per user-group and allowing access from IP telephones and from the web.

Using the Imagicle ApplicationSuite, GSK's European employees now have a centralized company directory that's complete and synchronized, perfectly compatible with the global numbering plan and able to generate speed dial numbers for any contact.

For some departments, the next step will be to centralize and synchronize the directories of external contacts, like partners, customers and suppliers, and to provide access to them from fixed phones, mobile devices and Cisco Jabber, using Imagicle gadgets.

 

Imagicle


GlaxoSmithKline

Pharmaceuticals

www.gsk.com


Imagicle ApplicationSuite
for Cisco UC
 

Advanced directory
Speed dial


Platform: Cisco UCM

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