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Directory Click to Call
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Your synchronized and organized directory. Anywhere.

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SPD OVERVIEW ML

Advanced directories, Caller ID and Click to Call.

Imagicle Advanced Directory is the solution that centralizes and synchronizes company directories, providing fast searches, click to call and caller ID on phone, web, mobile and Cisco Jabber.

It is Cisco Compatible certified and has been chosen by Cisco as its official solution worldwide. As of February 2012, Imagicle Advanced Directory is available for purchase directly on Cisco GPL through the Solutions+ program.

 
Overview Live Tabs
Link 3 suite

available
Cloud
Hosted
On Premises
 
Content App
WHY YOU NEED ML

There are more difficult things,

like finding the right phone number when you need it.

It's not easy to have your company contacts at hand so you can find the number you need when you need it.  Imagicle Advanced Directory makes life easier, with a single directory for contact and colleagues, synchronized with all company databases. Available for everyone, for land line and mobile phones, web, in Cisco Jabber,
it lets you make calls with a click and know immediately who's calling you.
It saves you time and money, and once you've tried it, you won't be able to do without it.

There are more difficult things,

like finding the right phone number when you need it.

It's not easy to have your company contacts at hand so you can find the number you need when you need it. Speedy Enterprise makes life easier, with a single directory for contact and colleagues, synchronized with all company databases. Available for everyone, for land line and mobile phones, web, in Cisco Jabber,
it lets you make calls with a click and know immediately who's calling you.
It saves you time and money, and once you've tried it, you won't be able to do without it.

CISCO COMPARE

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WHY 1ML

Find a contact in a flash.

Directory, Click to Call and Caller ID

With a single search, Imagicle Directory finds the right contact with up-to-date info in company, public and personal directories.

Directory, Click to Call and Caller ID
WHY 2 ML
Directory, Click to Call and Caller ID

Know who's calling.

Directory, Click to Call and Caller ID

Thanks to the immediate pairing of the calling number with the contact in your directories, you get all the info you need right away on your phone's display, in Cisco Jabber and in Imagicle Attendant.

 

Why 3 ML

Personal and public contacts.
You decide what you want to share. 

Directory, Click to Call and Caller ID

You can create and manage public directories, or directories reserved for individual groups/departments, or directories with private contacts that only you can see on your IP phone. Each user can be assigned to a group and see directories assigned to that group in addition to their own and public directories. 

Directory, Click to Call and Caller ID
WHY 4 ML
Directory, Click to Call and Caller ID

Speed dial numbers: hard to forget

Directory, Click to Call and Caller ID

Is it hard for you to remember colleagues' cell phone numbers? It just got easier: just add a prefix to their extension and it's done.

Also ideal for companies where you want to allow calls to certain numbers without revealing them (e.g. a manager's cell phone).

 

Cisco Finesse

Speed up the job for Cisco Finesse users.

Cisco Finesse

Imagicle Advanced Directory is available on Cisco Finesse in addition to Call Recording, with the same Look&Feel of Cisco Jabber's gadget. This integration enables new premium functionalities for all Cisco UCCX/UCCE agents: they can find a contact, start a call and transfer it to a colleague in a blink.

Cisco Finesse
CISCO JABBER INTRO

Your Apps in Cisco Jabber, free!

jabber gadgets Tabs
Jabber gadgets - Phone Lock
CONTACTS MOBILE
Imagicle Mobile Apps - Contacts

Imagicle Mobile Apps - ContactsTake your directories everywhere

How many times have you been away from your office or desk, and can't access a customer or supplier's phone number?

With Imagicle Contacts, Imagicle Advanced Directory's free mobile client solution, problem solved. 

 

Content App
Datacol NORM
Unified Communications

Thousand of happy customers.
Unified Communications

 

“The decision to install the Imagicle Attendant Console, integrated with our Directories, was the natural completion of the positive experience we had with Imagicle”.

Diego Tadiello, IT Datacol

Italian company leader in the automotive industry, Datacol is now able to manage its corporate directories most simply and efficiently thanks to Imagicle Speedy Enterprise. Perfectly integrated with the Attendant Console, it centralizes and synchronizes all directories, providing fast searches, click to call and caller ID. In addition to streamlining daily work, this has allowed Datacol to save up to 100 hours a year..

Case History >>

 

Imagicle


Datacol

Distribution

www.datacol.com


Imagicle ApplicationSuite
for Cisco UC
 

Speedy Enterprise
Attendant Console
Advanced Queueing


PLatform: Cisco UCM 11.5

 

 “In the past we happened to miss up to 100 calls in a day. Today, thanks to Imagicle, that's just a bad memory.” 

Valeria Rosselli - Rajapack CFO

Part of RAJA group is the Europe's packaging number 1 distributor offering the highest range of packaging products. Implementing Imagicle they reduced missed calls, up to 100 in a day, and the operators can finally welcome customers with a smile, resulting in an increased production.
 

Case History >>

 

Imagicle


Rajapack

Distributor

www.rajapack.it


Imagicle ApplicationSuite
for Cisco UC
 

Attendant Console
ACD Advanced Queueing
IVR Auto Attendant
Speedy Enterprise


Platform: Cisco BE6000

 

 “The tools integrated perfectly with the Cisco platform, providing operators and customers with an effective and rich calling experience” 

Joseph Mullany - Project Manager

Deliver with integrity, drive for results, keep people at the center, exceed expectations: here are the cornerstones of Janney, US financial company committed to providing individuals, families, businesses, and institutions with tailored financial advice. That's why it needed a reliable and safe call and contact management system able to speed up the work and offer maximum efficiency and quality to both operators and customers.

Find out how Imagicle Attendant Console with Advanced Queuing and Advanced Directories revolutionized Janney's communications system and boosted customer service quality.

Case History >>

 

Imagicle


Janney

Legal firm

www.janney.com


Imagicle ApplicationSuite
for Cisco UC
 

Attendant Console with Advanced Queueing 
Advanced directory


Platform: Cisco CUCUM 11.5

 

 “We chose Imagicle for our operator's workstation, but appreciated it for the entire suite and for the support.” 

Matteo Briotto - IT Manager

For over 50 years, Gabriellie has been selling and processing steel in Italy.
With six different companies, over 180,000 sq. m of industrial plant throughout northern Italy, the entire group now employs over 1,200 people.

When switching to Cisco UCM 9.1, it was natural to choose Imagicle solutions because they guaranteed Gabrielli would receive all the functions it needed while improving those of UC without compromise.

Case History >>

 

Imagicle


Gruppo Gabrielli Spa

Processing steel

www.gruppogabrielli.it


Imagicle ApplicationSuite
for Cisco UC
 

Operator Console - ACD
Advanced directories
Audio Skype Gateway
Accounting & Billing


Platform: Cisco UCM 9.1

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