The Imagicle UC On-Prem Suite provides you the most complete set of UC apps all in one suite, simplifying deployment, administration and use.
Affordable, usable, user-friendly, it has everything you need to empower your customer service, integrate your apps via CTI, control and analyze your calls, virtualize your fax service, grant access and profile your corporate directories and open your company video boundaries.
It’s built for your team. All users can have an exceptional, unified, easy experience, from their deskphones, communication clients, browsers and mobile devices.
It values your choices, granting native integration with the leading UC platforms, like Cisco, Avaya, Microsoft and others.
It gets the job done. It’s imagicle.
Time spent on hold is time during which your clients form their first impression of the company. A quick answer by the right person is essential for your customer service, as are lost calls and the quality of service provided.
Imagicle provides a comprehensive and high-quality Customer Service solution that simplifies and improves incoming call management, giving you total control of the service with analysis of historical data in real time.
Many specific regulations involve the way companies need to record phone calls and keep them secure and protected.
Whether it’s MIFID II, GDPR, PCI-DSS, HIPAA, and so forth, we understand the complexities of both your industry and your customer interactions. Imagicle Call Recording has been designed with features and flexibility to provide you compliant recordings with the all required regulations.
Thousands of calls are made every day in any business sector. Thanks to Imagicle Call Analytics, you can monitor all activities in real time through a clear and simple dashboard, totally customizable.
By monitoring call flows and phone usage, you can gain call insights by identifying the effective adoption of your devices and getting tracking adoption across the network. Moreover, you can analyze caller journeys, reduce phone abuses and frauds assigning budgets and locking phones, save cash, get compliance reporting, and improve the quality of your service.
Fax has been around for so long, and people take it so much for granted, that many companies barely think of it at all, but the technology has evolved far beyond paper-driven machines.
Imagicle Digital Fax allows you to send and receive faxes directly from your computer, via e-mail or web interface, by printing a document,using the Mobile App or the new gadget for Cisco Jabber, and even via the network multifunction printer.
Imagicle Digital Fax changes the way faxes are sent and received without forcing users to learn anything new.
Offering an exclusive hotel’s experience to your guests is just a matter of: staff preparation, state of the art facilities, customized services, and attention to details. But nowadays that’s not enough. Technology has undertaken a crucial role and choosing the best communication systems and a PMS tailored for you has become a necessity.
It doesn't matter if you have few rooms or thousands in your hotel, the Imagicle Hotel provides the hotel services that are missing in the Cisco platform and integrates it with your PMS.
All the apps you need to add to your UC platform: one suite, one experience, one server, one support, one partner.
We keep it in mind everyday, as it means helping you to save time. You’ll love using them, in your language too.
Enterprise class architecture and features
that even small companies can have at
the right price.
Latest technologies for future proof solutions, official certifications and thousands of customers grant for us.
3 new seasonal releases each year, let you always have state of the art solutions and the best of breed.
Either if you love to run your AppSuite on premise, hosted or in the Cloud, we are ready to support you.
New exciting services that improve your experience thanks to the power of Imagicle Cloud connected to your suite: Cloud Licensing, Proactive Support and new AI/ML services coming in the next months.
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Physical security as per leading public Cloud Provider Data Centers.
Development Lifecycle approach
Vulnerability Assessment and Penetration testing (OWASP).
Data protection and privacy Program as per international regulatory organizations.
Three seasonal releases each year,
based on your suggestions,
grant you best-in-class
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Three different support plans (Basic, Gold, Platinum) granting all the support you need in 7 languages.
You can get support Saturday plus bank holidays, 60' SLA for critical cases, and proactive support upgrading to ImagicleCare Gold plan and 24x7x365 with top of class ImagicleCare Platinum plan.