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Cutting telephone expenses is so easy.

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Complete
call monitoring

Imagicle Call Analytics is the most advanced solution for analyzing and monitoring telephone traffic for Cisco UCM, BE6000-7000 and HCS.

Complete, scalable and ready to use, Imagicle Call Analytics meets the needs of single- and multi-site clients, from a few to 50,000 extensions.

It is certified Cisco Compatible and has been chosen by Cisco as its official solution worldwide. As of February 2012, Imagicle Call Analytics is available for purchase directly on Cisco GPL through the Solutions+ program.

 
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WHY YOU NEED ML


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Sharing your telephone expenses

95% of your staff isn’t aware of the Company's phone tariffs or of their own telephone expenses.
Imagicle Call Analytics helps you reduce unnecessary waste, easily and with no complicated controls..
Thanks to new gadgets for Jabber, call details or periodic reports sent automatically via email,
each employee can improve their use, reducing expenses and changing their habits.
Sharing information is a real cultural change that lets all companies save cold, hard cash.

-12%, -18%, -30%

Sharing your telephone expenses
means saving cold, hard cash

95% of your staff isn’t aware of the company's phone tariffs or of their own telephone expenses.
Imagicle Call Analytics helps you reduce unnecessary waste, easily and with no complicated controls.
Thanks to new Gadgets for Jabber, call details or periodic reports sent automatically via email,
each employee can improve their use, reducing expenses and changing their habits.
Sharing information is a real cultural change that lets all companies save cold, hard cash.

WHY 1ML


Everything under control
via Web and E-mail.

Billing for Cisco

Imagicle Call Analytics lets you perform any kind of analysis on outgoing, incoming and internal calls, through pre-set and ready-to-use reports and dashboards, that can be customized with filters and groupings. 

All anyone needs is a browser to access their own or the organizations' calls, depending on their profile. You can also receive statistics via e-mail in PDF or MS Excel format, at the desired frequency.

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REPORT BB4

A Report for every need

Dozens of reports are ready for use and can be customized with the details you need.

 

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REPORT DEVICE USAGE 2

Are you aware of devices' usage and adoption
across your organization?

Find out with 2 pre-configured Device Usage report: gain insights on device usage effectiveness and track adoption.

 

  • Cisco Hunt Group Report
    Device models adoption.

    Which ones are the top 10 operative devices in the selected timeframe?
    Get an overview about device adoption: handled calls, user’s activity and active/idle devices.
    Plus, you can look into the details with a dedicated list and a breakdown per users for each device
    (flagged for physical and virtual devices).

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    Device models usage trends.

    How does your devices' usage change over time? Are the trends in line with your policy?
    Get valuable insights on how device models are distributed and use across your business in terms of
    active users, active devices, call traffic, idle devices.

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    Device models usage trends - Physical vs Virtual.

    Understanding the rise of softphone usage over physical device calls.
    Is your company migrating to the virtual world in line with the smart working policy implemented?

KPI DEVICE USAGE 2
 

All the KPI’s you need

Get insights of your device adoption and make better decisions.

 

WHY 2 ML
Billing

Budget Control + PhoneLock to save money.

You can intelligently assign a budget for the calls of each user, department and cost center. You can receive notices when the spending budget is exceeded, and above all, lock phones to prevent unauthorized calls.

Avoid nasty phone bill surprises

IP Fax Server

With the additional Budget Control module, you can decide in advance how much you want to spend, monitor your budgets in real time and automatically lock your company's phones to avoid nasty surprises when the phone bill arrives.

CISCO JABBER INTRO

Unified experience for all the tools you use everyday.

Ready to respond to changing needs and new workspace standards, Imagicle UC Suite provides customers a unified experience within all tools thanks to the Imagicle Gadgets.

jabber gadgets Tabs
Why 3 ML

Calculate costs with any Telecom operator

Provider

You can correctly calculate call costs for each location based on multiple carriers, currencies, and time zones. You can easily manage and customize your tariffs using flat rates, costs per minute, and set up costs, including LCR based on complex routing according to time/line/number/operator code.

NOTE: recent nation-wide dial plan changes in Mexico are currently preventing Imagicle Call Analytics to accurately calculate call costs for local/national/mobile calls, due to mixed/overlapped dial codes.

Provider
HUNT GROUP

Are you using Cisco Hunt Groups
but would like better analytics?

4 pre-configured HG reports included in your Imagicle Call Analytics.

 

  • Cisco Hunt Group Report
    Summary report. 

    A high-level report to monitor multiple hunt group performances at a glance.
    Top and flop HGs for number of calls handled, missed, answered, average waiting time, average duration and total duration

  • Billing for Cisco
    Hunt Group By Extensions.

    How are your HG agents performing? .
    Top 20 performing agents in terms of the number of answered calls. The 20 agents with the highest average conversation time. TIP: Want to know how many calls each operator has missed? Use our Advanced Queueing

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    Busy Hours

    Drill down into the daily trends and improve the quality of your customer service.
    Which is the time range with the highest number of calls/missed calls? Optimize your customer service based on data: change the operators' availability in the busiest hours or differentiate the calls' treatment depending on the time of the day (using our Advanced Queueing… :-))

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    Call Details

    Get granular, specific details about each call event.
    Full HG call list with all details: date, caller number, status, waiting time, duration and so on.

Why ML 5
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Uncover abuses and telephone fraud

Imagicle Call Analytics keeps close watch so you can get your work done. With alarm scheduling, any undesired event automatically results in an alarm being sent to your e-mail.

So, for example, you will be notified in real time if a call is made outside of business hours, if a cost budget is exceeded, and so on.

Content App
ADPC FULL
Unified Communications

Thousand of happy customers.
Unified Communications

 

 “The features and end services meet all of our expectations. I would highly recommend both the solution and its supplier, Imagicle.” 

Ammar Al Hayyani - Senior Telecommunication Engineer IT

Located in one of the most avant-garde commercial ports in the Persian Gulf, ADPC serves the world's largest container ships arriving from the Far East.
Implementing Imagicle solutions has practically eliminated personal calls and cut telephone bills by at least 20%.
Reports on telephone abuses have been almost eliminated, and, thanks to Speedy Enterprise, calls are faster than ever, representing savings of 10 employee days per year.

Case History >>

 

Imagicle


Abu Dhabi Ports Company

Logistics

www.adpc.ae


Imagicle ApplicationSuite
for Cisco UC
 

Accounting & Billing
Advanced directory
Phone Lock


Platform: Cisco UCM

 

 “We chose Imagicle for our operator's workstation, but appreciated it for the entire suite and for the support.” 

Matteo Briotto - IT Manager

For over 50 years, Gabriellie has been selling and processing steel in Italy.
With six different companies, over 180,000 sq. m of industrial plant throughout northern Italy, the entire group now employs over 1,200 people.

When switching to Cisco UCM 9.1, it was natural to choose Imagicle solutions because they guaranteed Gabrielli would receive all the functions it needed while improving those of UC without compromise.

Case History >>

 

Imagicle


Gruppo Gabrielli Spa

Processing steel

www.gruppogabrielli.it


Imagicle ApplicationSuite
for Cisco UC
 

Operator Console - ACD
Advanced directories
Audio Skype Gateway
Accounting & Billing


Platform: Cisco UCM 9.1

 

In 1994, it was the first institution of higher learning established in Namibia.Today, with two campuses, it has over 11,000 students and almost 700 faculty and staff.

In migrating to a Cisco UC system, the Polytechnic adopted all Imagicle suite solutions:
accounting & billing, paired with the budget control module and the phone lock solution, provided complete control over the more than 1,000 extensions, preventing unauthorized telephone use and guaranteeing respect of the telephone budget.

At the same time, its 50 customer service workstations handle vast numbers of calls from the university, while the Imagicle fax server replaced the old fax machines.

 

Imagicle


Polytechnic of Namibia

Education

www.polytechnic.edu.na


Imagicle ApplicationSuite
for Cisco UC
 

Billing - Budget Control
Phone Lock
Operator Desk - ACD
Advanced directories
IP Fax Server


Platform: Cisco UCM

 

With over 200 production units in 41 countries, Sibelco is a world leader in the extraction and processing of natural raw materials used in a wide range of applications.

Sibelco Europe is involved in a project to manage its sites in Belgium, Netherlands, Germany, Italy, England and Norway using a single Cisco UCM cluster.
In collaboration with FAR Networks, which is managing the migration process, the Italian and Belgian site have already implemented Imagicle solutions for telephone traffic control and centralized directory management, which has been personalized for speed dial numbers.
Thanks to the successful use of Imagicle apps, management has decided to extend the services to the other European sites in the near future.

 

Imagicle


Sibelco

Minerali industriali

www.sibelco.eu


Imagicle ApplicationSuite
for Cisco UC
 

Accounting & Billing
Advanced Directory
Speed dial


Platform: Cisco UCM

TECH SPECS FAX
integrations

Easily integrate with the things
you already use and love.

Use pre-built integrations
or build your own custom integrations

using our secure developer API.

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