APPSUITECISCO BANNER ML

Integrated with
your beloved Cisco Calling Platform.

APPS 2

ATTENDANT
CONSOLE

Peace of Mind

Cisco Compatible

Imagicle UC Suite is officially certified against the latest releases available for Cisco UCM, BE6K/7K and HCS.

Cisco Global Price List

Cisco GPL

Cisco has chosen 6 Imagicle apps as official solutions and added them to the Cisco GPL-SolutionPlus.

Go to cisco.imagicle.com

Cisco Preferred Partner

Cisco Preferred

Imagicle is one of the few dozens worldwide Cisco Preferred Solution Partner.

Cisco BlackBelt

Cisco Black Belt

The first global ecosystem partner to enter the Cisco Black Belt Academy training.

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CALLING

Turn-key integrations with your Cisco Calling platforms.

Certified, native integrations with the most adopted Cisco calling platforms, inside desktop, mobile apps, and devices.

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PLATFORMS	CCME	BE6K/7K	CUCM	HCS	BROADWORKS	UCM CLOUD	WEBEX CALLING
UC SUITE	Cloud, Hosted, On-Prem	Cloud, Hosted, On-Prem	Cloud, Hosted, On-Prem	Cloud, Hosted, On-Prem	Cloud, Hosted, On-Prem	Cloud, Hosted, On-Prem	Cloud, Hosted, On-Prem
CLOUD	7.x ->12.x	8.6 ->12.x	8.6 ->12.x	9.1 ->12.5	R22-R23	11.5 → 12.5	all
HOSTED	7.x ->12.x	-	-	9.1 ->12.5	R22-R23	11.5 → 12.5	all
ON PREM	7.x ->12.x	8.6 ->12.x	8.6 ->12.x	-	-	11.5 → 12.5	all

APPS AVAILABLE	6	8	8	8	7	8	3**
ATTENDANT CONSOLE	-	YES	YES	YES	YES	YES	-
ADVANCED QUEUEING	YES	YES	YES	YES	YES	YES	-
AUTO ATTENDANT	YES	YES	YES	YES	YES	YES	-
CALL RECORDING	YES*	YES	YES	YES	YES	YES	YES**
CONTACT MANAGER	YES	YES	YES	YES	YES	YES	-
DIGITAL FAX	YES	YES	YES	YES	YES	YES	YES**
CALL ANALYTICS	YES	YES	YES	YES	YES	YES	YES**
HOTEL SERVICES	-	YES	YES	YES	-	YES	-

*Cisco IOS 15.6(1)T or Cisco IOS XE 3.17S and above
**Due to missing Cisco Webex API, integration is currently limited to Call Recording, Digital Fax, Call Analytics with Customer and SP based PSTN Webex Calling deployments (Cloud PSTN not supported)

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workspace Tabs

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APPS	Jabber	Webex Teams	Finesse	Phones	Smartphone App	Tablet app	Web	Desktop app
ATTENDANT CONSOLE	YES	YES	-	YES models	-	-	YES	YES (Win and MAC)
ADVANCED QUEUEING	YES	YES	-	YES	-	YES (for supervisors)	YES	-
AUTO ATTENDANT	YES	YES	-	YES	-	-	YES	-
CALL RECORDING	with gadget	with gadget	with gadget	YES models	-	-	YES	-
CONTACT MANAGER	with gadget	with gadget	with gadget	YES models	YES	-	YES	-
DIGITAL FAX	with gadget	with gadget	-	-	YES	-	YES	-
CALL ANALYTICS	with gadget	with gadget	-	YES	-	-	YES	-
HOTEL SERVICES	-	-	-	YES	-	-	YES	-

NEWS

Announcing the compatibility of Imagicle apps with Calling in Webex Teams (Unified CM).

TECH SPECS APPSUITECISCO

Documents
Requirements
Cisco UCS

All the resources you need.

Imagicle

Admin Guides

Find out how to deploy your Imagicle apps in your environment.

User Guides

Imagicle apps usually don't require any training, but you can enjoy our guides.

Video

Quick starting videos to use Imagicle Applications
at their best.

FAQ & Solutions

Find out some answers to frequent questions and some useful solutions.

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Select your Platform

Imagicle UC Suite on Microsoft Platforms

Identify the server required based on the number of applications to run on the same server and on the size of your apps. Apps are classified for that scope on the basis of the size they're usually proposed to different type of Customers: Small businesses, Medium businesses and Large Enterprises.

Number of applications running on the same server by customer type	Small business	Medium business	Enterprise
Up to 3 apps	AX Server	AX Server	BX Server
Up to 5 apps	AX Server	BX Server	CX Server
Up to 7 apps	BX Server	CX Server	DX Server
Up to 9 apps	CX Server	CX Server	multiple servers are required, contact us for a project
Up to 11 apps	CX Server	DX Server	multiple servers are required, contact us for a project

More%20button App classification per Customer Type

App classifications per Customer type.	Small business	Medium business	Enterprise
Accounting and Billing extensions Blue's Enterprise 4/Lync, Billy Blue's 4	<=120	>120-1000	>1000-25000
Budget Control extensions Budget Control	<=120	>120-1000	>1000-25000
Phone Lock users StoneLock	<=120	>120-1000	>1000-25000
IP Fax Server channels StoneFax	<=4	>4-20	>20-90⁵
Directory users Speedy Enterprise	<=120	>120-1000	>1000-25000
Advanced Queueing - Auto-Attendant Queue Manager Ent. / Auto-Att. Module	<=30	>30-60	>60-180
CTI - Attendant Console users¹ Blue's Attendant Professional - Enterprise	<=10	>10-30	>30-100
CTI - Desktop users¹ Blue's One CTI Enterprise	<=25	>25-100	>100-500
Voice Mail & UM channels SSAM	<=4	>4-48
Call recording channels/agents² Call Recording	<=4	>4-20	>20-500³
Hospitality services users⁴ Hotel Pack for Cisco UC	<=120	>120-1000	>1000-25000

If you have selected applications from different groups (e.g. two Small and one Medium), you should consider all of them in the highest group of the server requirements with a weight of 0.5 per each Small App and of 0.75 per each Medium App (in the example you should consider them as 2 Medium apps).

1. CTI applications for Attendant Console and Desktop users should be considered as a single app for server requirements.

2. Imagicle Call Recording should be considered as 3 apps for server requirements.

3. Between 45-200 channels a BX Server is required, up to 300 channels a CX Server is required, up to 400 channels a DX server is required and up to 500 channels an EX Server is required. Over than 500 channels multiple servers are required in active-active mode.

4. Hotel Pack for Cisco UC should be considered as four apps for server requirements.

5. More than 50 channels, BX server is the minimum requirement

More%20button Server type or virtual machine

Server Class	CPU*	RAM	HD	Operating system
Class AX	Dual Core i3-2130 or higher / 2 dedicated vCPU (4 vCPU with Hyper-T) with 2.5Ghz reservation	6 GB	80 GB	MS Windows Server 2019-2016-2012 Standard/Data Center/Essentials
Class BX	Quad Core E3-1230 or higher / 4 dedicated vCPU (8 vCPU with Hyper-T) with 4.8Ghz reservation	8 GB	80 GB	MS Windows Server 2019-2016-2012 Standard/Data Center/Essentials
Class CX	Six Core E5-2620 or higher / 6 dedicated vCPU (12 vCPU with Hyper-T) with 6.9Ghz reservation	12 GB	120 GB	MS Windows Server 2019-2016-2012 Standard/Data Center/Essentials
Class DX	Dual Quad Core E5-2620 or higher / 8 dedicated vCPU (16 vCPU with Hyper-T) with 8.9Ghz reservation	16 GB	120 GB	MS Windows Server 2019-2016-2012 Standard/Data Center/Essentials
Class EX	10 core E5-4627V4 or higher / 10 dedicated vCPU (20 vCPU with Hyper-T) with 12 Ghz reservation	16 GB	200 GB	MS Windows Server 2019-2016-2012 Standard/Data Center/Essentials

* Check if your CPU meets the minimum system requirements here: www.cpubenchmark.net
Host must Not have oversubscription of resources to grant the right performances to the Imagicle virtual machine.
If hyperthreading is enabled it is necessary to assign twice the above vCPU required.
On Windows 2016 OS, Cisco TSP client (TAPI) is supported only for CUCM version >= 11.5. If you are going to use earlier versions, Imagicle has a workaround for that.
Installation of Windows updates is highly suggested by Imagicle and could be requested by our support in case of issues attributable to a not updated Windows Server installation.
Imagicle is not responsible for OS updates, this means that you need to supervise the update procedure in order to avoid server reboots out of maintenance windows.
Spring 2019 release is the last compatible version for new installation on Windows Server 2008/2008 R2.

For more info regarding Windows OS for the Imagicle UC Suite please visit www.imagicle.com/go/OS

More%20button Virtualization requirements

Imagicle

Our applications are ready to run on any virtualization environment as VMware, Microsoft, etc.
If you install Imagicle applications on a Virtual Machine, you must allocate the amount of RAM, CPU power and disk space stated in the server table. The virtual hardware resources must be reserved, that is, they must not be shared with other virtual machines. No limit must be set for CPU utilization.

More%20button Data storage requirements

The suite installation includes Microsoft® SQL Server® 2017 Express Edition, offering top security, improved performance and 10 GB database. The update of existing installations, automatically upgrades to the latest version, in a transparent operation for the system administrator. The applications store configuration and data in the SQL 2017 Express Edition, with the following storage considerations:
	Call Analytics – requires 700 MB per million calls to keep online for reporting
	Digital Fax – requires 1 GB per million of faxes sent/received to keep online for retrieval. The fax attachment is stored on the file system (not in the DB) and requires an average of 100 KB each one (100 GB of disk space per million of faxes)
	Contact Manager – 3 KB per each contact in the directories (600 MB per 200,000 contacts)
	Advanced Queueing – requires 1.5 GB per million of calls treated and agent detail records
	CTI – Attendant Console – requires 0.5 GB per million of calls kept for the clients registry.
	SSAM – no DB usage. The messages are stored on the file system, with an average of 3 MB for each recorded message
	Call recording requires 1.4 GB DB space per million calls for metadata. Recordings are saved on the server filesystem. About 300KB of disk space for each recording minute is required on the Imagicle server disk. Having 500GB hard disk, it is possible to store up to 300,000 call recordings, 5 minutes each, which corresponds to 1 year «always on» recordings for 20 agents. It is possible to export recording to external Network File System for longer retention.
	Users and other apps require a very small amount of space in the DB, negligible for the DB and Hard Drive storage calculation. From Imagicle release 2019.Summer.1, we embed MS SQL Server 2017 Express Edition, which is not supported on Windows Server 2008 OS. If you need more than 10GB online data (Large business scenario), a Microsoft® SQL Server commercial license must be used (not included with the product). For Microsoft SQL license considerations, you will need as many CALs as the number of users accessing the Imagicle applications or the core/processor license that includes unlimited CALs. The applications can be installed on the same server running Microsoft SQL Server or on a different machine (a dedicated machine is not required).

More%20button Client - hardware and software requirements

Desktops-Laptops

IP Phones

Mobile devices

Attendant Console, CTI

CPU dual-core or higher, 4GB RAM,
OS MS Windows 7/8/10 32-64 bit
macOS ver. 10.12 (Sierra) up to 10.15 (Catalina), Big Sur not supported. 32 or 64bit (valid only for Cisco UC and CrossPlatform Suites)
19” Monitor, 1280 x 1024 or above

Blue's Attendant is supported by Imagicle on the following editions of Windows 10: Pro, Education and Enterprise.

Blue's Attendant is supported on the in-market supported servicing branches of Windows 10 including Current Branch and Current Branch for Business.

Citrix XenApp/Desktop and Microsoft Terminal Services virtualization environments are supported.

Mail - Mail2Fax

any e-mail client

Web portal

Internet Explorer, Firefox, Safari, Chrome browser

Phone Lock

Cisco 6921 - 6941 - 6945 - 6961 - - 7800 series - 8941 (SCCP) - 8945 (SCCP) - 8961 - 9951 - 9971
no visual indication of phone status.
In this case, you may divert an outgoing call attempt to a number that will return an unauthorized call message, for instance through: Imagicle SSAM, Imagicle IVR Manager, Imagicle Queue Manager Enterprise, Third party voice mail systems

Cisco 7911 - 7912 (SCCP) - 7920 - 7922 - 7931 - 7940 - 7942 - 7945 - 7960 - 7962 - 7965 - 7970 - 7975 - 8800 series
models which support visual indication of phone locking status.

Phone locking is also available for all the other IP phones CTI managed.

Directory & Caller ID

Cisco 6921 - 6941 - 6945 - 6961
7800 series
7911 - 7912 - 7921 - 7922 - 7925g - 7931 - 7941 - 7942 - 7945 - 7961 - 7962 - 7965 - 7970 - 7975 (also old 7906, 7940, 7960)
8800 series

8941 - 8945 - 8961

9951 - 9971
DX650 - DX80 - DX70

Call Recording

conference call recording method: any phone

Built-in Bridge recording method: 7900, 8900, 9900, DX series
check details on Cisco Recording Supported Device Matrix here

Hotel Pack

from the affordable 3900 series to the high-end 9900 or the new DX series. But if you need to keep your analog phones, you can do that, too.

Imagicle Supervisor

iPad

Imagicle Fax - Imagicle Contacts

iPhone/iPad and Android devices

Mail - Mail2Fax

any e-mail client

Web portal

browser Safari, Chrome

Extra savings with Imagicle Apps
on the same Cisco UCS server

Now you can run the Imagicle AppSuite on the same Cisco UC on UCS server! Your preferred Imagicle solutions, can now be co-resident with the Cisco Unified Communications virtual machines on the Cisco Unified Computing Systems (UCS), providing cost saving and even more integration with Cisco.

more details

Extra savings with full co-residency on the same Cisco UCS

It is possible to run the Imagicle AppSuite on the same Cisco UC on UCS server.
Your preferred Imagicle solutions, can be co-resident with the Cisco Unified Communications virtual machines on the Cisco Unified Computing Systems (UCS), providing cost saving and even more integration with Cisco.

The Imagicle AppSuite can run on UCS B and C series where Cisco UCM runs, with the following basic requirements:

install on virtual machines without HW oversubscription (1vCPU needed maps to 1 physical CPU core)
use of VMware vSphere virtualization software (usage of Cisco UC Virtualization is possibile only with BE6000/BE7000)
use of Cisco UCM 8.6(2) and later, Unity Connection8.6(2) and later, Presence 8.6(2) and later, Contact Center Express 8.5 and later

Identify the server required on the basis of the number of applications to run on the same server and on the size of your apps. Apps are classified for that scope on the basis as the size they're usually proposed to different type of Customers: Small businesses, Medium businesses and Large Enterprises.

You can find out more regarding the Cisco Virtualization software requirements here.

Limitations

UCS C200 M2 used for a fixed UCM Business Edition 6000 configuration does NOT support coresidency
UCS C210 M1 TRC1 (low profile hardware configuration) cannot run more than the single Cisco UCM virtual machine (no coresidency)

Caveats

Refer to this document to identify if the specific Cisco UC app that you are planning to run on the UCS server does support FULL coresidency.

Example: As of June 2012, Cisco Emergency Responder and Cisco Unified Attendant Console (Business, Department or Enterprise) can't be co-resident with any third party virtual machine, so they limit the UCS server to only be used for Cisco UC apps. Consider using Blue's Attendant Console Enterprise or Professional in your projects, for reaching extra savings optimizing UCS investments and offering a better service to your customers.

Sizing

To identify how many resources are needed on the UCS server to run the Imagicle AppSuite applications:

refer to the "requirements" section of any app to identify the class of Server needed to run the combination of the applications needed
maps the Imagicle class of server requirements to virtual requirements on UCS as follow:
- Server AX maps to 2vCPU, 6GB RAM, 80GB*
- Server BX maps to: 4vCPU, 8GB RAM, 80GB*
- Server CX maps to: 6vCPU, 12GB RAM, 120GB*
- Server DX maps to: 8vCPU, 16GB RAM, 120GB*

* Hard Disk requirements are specific for applications deployment plus the included Microsoft SLQ Server 2017 Express Edition database only. Should you require a larger database for CDR analysis, faxes or directories, you have to consider additional storage resources.

Imagicle is officially supported by Cisco to run on Cisco UC Virtualization Foundation VMware hypervisor

The Cisco UC Virtualization Foundation OEM option is only sold and supported as an add-on SKU for use with Business Edition 6000 and 7000, Packaged Collaboration Solution and UC on UCS.

It is not available or transferable for use with non-UCS hardware or non-UC software.

Physical server Hardware restricted to 2-socket Cisco UCS models. Licenses cannot be split for 1-socket servers or combined for 4-socket servers.

Max vCPU per VM is 8.

Supports connection to VMware vCenter management (vCenter software must be purchased separately). Does not enable any other advanced features (such as VMware High Availability, Data Recovery, vMotion, Distributed Switch, etc.).

The only applications that may be hosted on this OEM are those that meet the requirements of the Cisco Business Edition 6000/7000 Co-residency Policy Document available at: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/BE6000/Coresidency/10-x/BE6K_coRes.html
i.e. Cisco Collaboration apps and 3rd-party apps in Collaboration category of Solutions Plus or Cisco Developer Network, with a maximum count of 3rd-party VMs. .

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Integrated with
your beloved Cisco Calling Platform.