“The tools integrated perfectly with the Cisco platform, providing operators and customers with an effective and rich calling experience” 

Joseph Mullany - Project Manager

Deliver with integrity, drive for results, keep people at the center, exceed expectations: here are the cornerstones of Janney, US financial company committed to providing individuals, families, businesses, and institutions with tailored financial advice. That's why it needed a reliable and safe call and contact management system able to speed up the work and offer maximum efficiency and quality to both operators and customers.

Find out how Imagicle Attendant Console with Advanced Queuing and Advanced Directories revolutionized Janney's communications system and boosted customer service quality.

Case History >>

Janney

Legal firm

www.janney.com

Imagicle ApplicationSuite
for Cisco UC 

Attendant Console with Advanced Queueing 
Advanced directory

Platform: Cisco CUCUM 11.5

The Oberoi Group, a leading hotel group managing more than 30 luxury hotels and cruise ships in 6 different countries, has selected Imagicle solutions for Al Zorah Oberoi Beach Resort, a new opening in Dubai. By choosing Imagicle Hotel Pack for the integration of Cisco BE6000 with PMS Oracle and Imagicle AppSuite, the staff of Oberoi Beach Resort can do their job faster and more professionally and offer their guests' a unique experience.
 

Case History >>

Oberoi

Hospitality

www.oberoihotels.com

Imagicle ApplicationSuite
for Cisco UC 

Hotel Pack
Attendant Console
Queue Manager Enterprise
Directory & Caller ID
Call Recording

Platform: Cisco BE6000

 “The features and end services meet all of our expectations. I would highly recommend both the solution and its supplier, Imagicle.” 

Ammar Al Hayyani - Senior Telecommunication Engineer IT

Located in one of the most avant-garde commercial ports in the Persian Gulf, ADPC serves the world's largest container ships arriving from the Far East.
Implementing Imagicle solutions has practically eliminated personal calls and cut telephone bills by at least 20%.
Reports on telephone abuses have been almost eliminated, and, thanks to Speedy Enterprise, calls are faster than ever, representing savings of 10 employee days per year.

Case History >>

Abu Dhabi Ports Company

Logistics

www.adpc.ae

Imagicle ApplicationSuite
for Cisco UC 

Accounting & Billing
Advanced directory
Phone Lock

Platform: Cisco UCM

 “In the past we happened to miss up to 100 calls in a day. Today, thanks to Imagicle, that's just a bad memory.” 

Valeria Rosselli - Rajapack CFO

Part of RAJA group is the Europe's packaging number 1 distributor offering the highest range of packaging products. Implementing Imagicle they reduced missed calls, up to 100 in a day, and the operators can finally welcome customers with a smile, resulting in an increased production.
 

Case History >>

Rajapack

Distributor

www.rajapack.it

Imagicle ApplicationSuite
for Cisco UC 

Attendant Console
ACD Advanced Queueing
IVR Auto Attendant
Speedy Enterprise

Platform: Cisco BE6000

“The decision to install the Imagicle Attendant Console, integrated with our Directories, was the natural completion of the positive experience we had with Imagicle”.

Diego Tadiello, IT Datacol

Italian company leader in the automotive industry, Datacol is now able to manage its corporate directories most simply and efficiently thanks to Imagicle Speedy Enterprise. Perfectly integrated with the Attendant Console, it centralizes and synchronizes all directories, providing fast searches, click to call and caller ID. In addition to streamlining daily work, this has allowed Datacol to save up to 100 hours a year..

Case History >>

Datacol

Distribution

www.datacol.com

Imagicle ApplicationSuite
for Cisco UC 

Speedy Enterprise
Attendant Console
Advanced Queueing

PLatform: Cisco UCM 11.5

With over $5 billion in sales and a portfolio of some 1,000 products, one of the three largest pharmaceutical firms producing generic drugs in the world chose Imagicle to manage its incoming calls.

Mylan chose to improve its customer service by providing its operators with the Imagicle operator's solution paired with the ACD solution to correctly direct calls received from the Cisco UCM system.

Missed calls have been eliminated and the time customers spend on hold significantly reduced.

Mylan Inc.

Pharmaceuticals

www.mylan.com

Imagicle ApplicationSuite
for Cisco UC 

Operator Desk
ACD

Platform: Cisco UCM

 “We chose Imagicle for our operator's workstation, but appreciated it for the entire suite and for the support.” 

Matteo Briotto - IT Manager

For over 50 years, Gabriellie has been selling and processing steel in Italy.
With six different companies, over 180,000 sq. m of industrial plant throughout northern Italy, the entire group now employs over 1,200 people.

When switching to Cisco UCM 9.1, it was natural to choose Imagicle solutions because they guaranteed Gabrielli would receive all the functions it needed while improving those of UC without compromise.

Case History >>

Gruppo Gabrielli Spa

Processing steel

www.gruppogabrielli.it

Imagicle ApplicationSuite
for Cisco UC 

Operator Console - ACD
Advanced directories
Audio Skype Gateway
Accounting & Billing

Platform: Cisco UCM 9.1

It was only natural that the European Institute of Oncology, a non-profit research organization for cancer prevention, diagnosis and treatment, also be a pioneer in managing its communication.

The ACD directs its calls from the Cisco UCM to operators equipped with Imagicle operator consoles who see the caller's name and details in real time thanks to integration with company directories.

Telephone traffic of the 500 users is constantly monitored by the accounting & billing solution, and all users can now send and receive faxes directly from their computer, smartphone or tablet.

Istituto Europeo Oncologia

Health

www.ieo.it

Imagicle ApplicationSuite
for Cisco UC 

Operator Console - ACD
Advanced directories
IP Fax Server
Billing & Accounting

Platform: Cisco UCM

With over 230 hotels and 40,000 rooms in eight countries, Scandic is one of the leading hotel firms on the Scandinavian market.
In order to simplify management and unify communication services, Scandic choose the Imagicle solution designed for Cisco systems and dedicated to the hospitality sector.
 
In collaboration with Daxcom, a project was devised that centralizes communication services for 180 of its hotels and over 37,000 telephones.
By adopting Imagicle Hotel Pack for Cisco UC, Scandic created a Private Cloud architecture composed of two Cisco Unified Communications Manager clusters integrated with PMS Micros Opera in multi-tenant mode, able to serve the hotels of four countries:Sweden, Denmark, Norway and Finland.

Scandic

Hospitality

www.scandichotels.com

Imagicle Hotel Pack
for Cisco UC 

Hotel Link
Accounting & Billing
Phone Lock

Platform: Cisco UC 9.x

In 1994, it was the first institution of higher learning established in Namibia.Today, with two campuses, it has over 11,000 students and almost 700 faculty and staff.

In migrating to a Cisco UC system, the Polytechnic adopted all Imagicle suite solutions:
accounting & billing, paired with the budget control module and the phone lock solution, provided complete control over the more than 1,000 extensions, preventing unauthorized telephone use and guaranteeing respect of the telephone budget.

At the same time, its 50 customer service workstations handle vast numbers of calls from the university, while the Imagicle fax server replaced the old fax machines.

Polytechnic of Namibia

Education

www.polytechnic.edu.na

Imagicle ApplicationSuite
for Cisco UC 

Billing - Budget Control
Phone Lock
Operator Desk - ACD
Advanced directories
IP Fax Server

Platform: Cisco UCM

With over 200 production units in 41 countries, Sibelco is a world leader in the extraction and processing of natural raw materials used in a wide range of applications.

Sibelco Europe is involved in a project to manage its sites in Belgium, Netherlands, Germany, Italy, England and Norway using a single Cisco UCM cluster.
In collaboration with FAR Networks, which is managing the migration process, the Italian and Belgian site have already implemented Imagicle solutions for telephone traffic control and centralized directory management, which has been personalized for speed dial numbers.
Thanks to the successful use of Imagicle apps, management has decided to extend the services to the other European sites in the near future.

Sibelco

Minerali industriali

www.sibelco.eu

Imagicle ApplicationSuite
for Cisco UC 

Accounting & Billing
Advanced Directory
Speed dial

Platform: Cisco UCM

 “One of the finest support services I've ever tried” 

David Lawson - IT Analyst

Cubiks is an international consulting firm that designs and provides services for human resources assessment and development.
Over 1,000 clients in 50 countries use Cubiks solutions.

The company chose the Imagicle directory management solution for the guaranteed support service ready to answer any question in six different languages.

Cubicks

Human resources

www.cubiks.com

Imagicle ApplicationSuite
for Cisco UC 

Advanced directory

Platform: Cisco UCM

In creating the new telephone infrastructure based on Avaya Aura, serving the various sites and operating units, with a total of some 10,000 users, the government of Italy's richest and most heavily populated region chose Imagicle for its UC apps.

In particular, thanks to Imagicle solutions, the Lombardy region got rid of all of its traditional fax machines, virtualizing the service and integrating it with multifunction printers provided to employees.

At the same time, the telephone traffic control solution was used to perform in-depth analysis of all numbering plans.

Regione Lombardia

Public administration

www.regione.lombardia.it

Imagicle ApplicationSuite
Cross Platform 

IP Fax Server with module Clustering & Load Balancing
Billing & Accounting

Platform: Avaya Aura

Like many clients, GSK also needed to offer its employees a more advanced directory service than the one included in Cisco UC, adding info on internal contacts with external numbers, cell phone, department and site, profiling the directory per user-group and allowing access from IP telephones and from the web.

Using the Imagicle ApplicationSuite, GSK's European employees now have a centralized company directory that's complete and synchronized, perfectly compatible with the global numbering plan and able to generate speed dial numbers for any contact.

For some departments, the next step will be to centralize and synchronize the directories of external contacts, like partners, customers and suppliers, and to provide access to them from fixed phones, mobile devices and Cisco Jabber, using Imagicle gadgets.

GlaxoSmithKline

Pharmaceuticals

www.gsk.com

Imagicle ApplicationSuite
for Cisco UC 

Advanced directory
Speed dial

Platform: Cisco UCM