Mylan

With over $5 billion in sales and a portfolio of some 1,000 products, one of the three largest pharmaceutical firms producing generic drugs in the world chose Imagicle to manage its incoming calls.

Mylan chose to improve its customer service by providing its operators with the Imagicle operator’s solution paired with the Advanced Queueing solution to correctly direct calls received from the Cisco UCM system.

Missed calls have been eliminated and the time customers spend on hold significantly reduced.