Like many other clients, GSK needed to offer its employees a more advanced directory service than the one included in Cisco UC, adding info on internal contacts with external numbers, cell phone, department, and site; profiling the directory per user-group, and allowing access from IP telephones and the web.

Using the Imagicle UCX Suite, GSK’s European employees now have a centralized company directory that’s complete and synchronized, perfectly compatible with the global numbering plan, and able to generate speed dial numbers for any contact.

For some departments, the next step will be to centralize and synchronize the directories of external contacts, like partners, customers, and suppliers; and to provide access to them from fixed phones, mobile devices, and Cisco Jabber, using Imagicle gadgets.

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