Don't make
your callers wait.

Time spent on hold is time during which your clients form their first impression of the company. A quick answer by the right person is essential for your customer service, as are lost calls and the quality of service provided.

Imagicle provides a comprehensive and high-quality Customer Service solution that simplifies and improves incoming call management, giving you total control of the service with analysis of historical data in real time.

Simplifying Call Recording Compliance.

Many specific regulations involve the way companies need to record phone calls and keep them secure and protected.

Whether it’s MIFID II, GDPR, PCI-DSS, HIPAA, and so forth,  we understand the complexities of both your industry and your customer interactions. Imagicle Call Recording has been designed with features and flexibility to provide you compliant recordings with the all required regulations.

Enhancing
devices adoption.

Thousands of calls are made every day in any business sector. Thanks to Imagicle Call Analytics, you can monitor all activities in real time through a clear and simple dashboard, totally customizable.

By monitoring call flows and phone usage, you can gain call insights by identifying the effective adoption of your devices and getting tracking adoption across the network. Moreover, you can analyze caller journeys, reduce phone abuses and frauds assigning budgets and locking phones, save cash, get compliance reporting, and improve the quality of your service.

Modernize and virtualize your fax.

Fax has been around for so long, and people take it so much for granted, that many companies barely think of it at all, but the technology has evolved far beyond paper-driven machines.

Imagicle Digital Fax allows you to send and receive faxes directly from your computer, via e-mail or web interface, by printing a document,using the Mobile App or the new gadget for Cisco Jabber, and even via the network multifunction printer.

Imagicle Digital Fax changes the way faxes are sent and received without forcing users to learn anything new.

Offering guests
top-level service.

Offering an exclusive hotel’s experience to your guests is just a matter of: staff preparation, state of the art facilities, customized services, and attention to details. But nowadays that’s not enough. Technology has undertaken a crucial role and choosing the best communication systems and a PMS tailored for you has become a necessity.

It doesn't matter if you have few rooms or thousands in your hotel, the Imagicle Hotel provides the hotel services that are missing in the Cisco platform and integrates it with your PMS.