Imagicle Attendant Console
- Advanced search: advanced contact search to find the right contact on the fly
- Recipient number store: new "call for" column: this way you never forget the call recipient
- Dashboard privacy: guarantee the right privacy to your operators with the new observer profile to monitor only the queue data
- Custom fields editing: add and edit new fields in your contact cards
Imagicle Gadget Jabber mobile
- Imagicle applications for jabber gadgets are also available on all iOS / Android mobile devices.
Imagicle Call Recording
- New profile for recording only to limit the actions to the recording of the call only without the possibility of listening.
Imagicle Advanced Directory, Click to call & Caller ID
- The Imagicle Speedy Enterprise gadget lands on Cisco Finesse adding new functions and supports the brother already present Call Recording.
Imagicle Customer Service
- New APIs to automate the configuration and management of queues in provisioning systems and massive creation of IVR services and queues in large corporate chains
Imagicle One Desktop
- Access with domain credentials for rapid application configuration.