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IVR Module for QME
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IVR services management
has never been easier.

MENU VR Module ML
incluso in 3 SUITE


INCLUDED IN THE IMAGICLE APPLICATION SUITE    
 
  FOR CISCO UC    
 
  CROSS PLATFORM    
 
  FOR SKYPE FOR BUSINESS
VR Module OVERVIEW ML

How to add the missing IVR services to your Business, in a flash.

The IVR Module for Queue Manager Enterprise allows everyone to implement company IVR services on a professional level thanks to the intuitive wizard included in the Suite web interface. Designing your answer menu, defining behaviours and settings, has never been easier.

Natively designed to work with Queue Manager Enterprise, the Imagicle ACD solution. Together they make a perfect match that provides a complete automatic welcome solution.

 

 
Overview Live Tabs
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WHY YOU NEED ML

Don't let them get lost.

The right answer for everyone.

Being put on hold or talking to the wrong person is the worst first impression your company could make. IVR Module for Queue Manager Enterprise reduces wait times for Clients, automates the simplest or most frequent answers, makes finding information easier, improves Customer Care service, lightens the load of your contact center operators, and much more.

Don't let them get lost.

The right answer for everyone.

Being put on hold or talking to the wrong person is the worst first impression your company could make.
IVR Module for Queue Manager Enterprise reduces wait times for Clients, automates the simplest or most frequent answers, makes finding information easier, improves Customer Care service, lightens the load of your contact center operators,
and much more.

WHY 2 ML

Design and manage the IVR services of your Business, on your own.

IVR Auto Attendant

Thanks to the intuitive web wizard, you can quickly design and manage your menu on your own: you can define the desired behaviours, phone numers or queues calls to redirect calls to, audio messages, timeout time and much else.

Faster, smarter, easier. 

IVR Auto Attendant
WHY 1ML

Create your IVR service in 3 clicks.

 
 

1

Create the IVR service

By simply stating the name and number to activate the service.

 

 

 

IVR

2

Add a new behaviour

Choosing among: Multi-level Menu, Call Transfer, Play a Message,
Dial In.

 

 

IVR

3

Configure it

By adding an audio message, for instance, or an action on each selection (transfer, submenu, ...).

 

IVR

 

 

WHY 5 ML

 

Basic behaviours are already included.

 

 

IVR -AutoAttendant

Multilevel Menu

To design the incoming call flow, thus allowing customers to choose among the available possibilities, using the dial pad of their telephone.

 

 

IVR AutoAttendant

Transfer

To route customers to the most appropriate agent or department, thus preventing loss of time caused a phone call being bounced from an extension to another.

 

 

IVR AutoAttendant

Message

Perfect to automate the most common and simple answers and provide self-service information (opening/closing time, services cost, addresses, etc.).

 

 

IVR AutoAttendant

Dial in

It allows to be connected to the required extension by simply dialling the number after a tone.

 

 

 

Customizable, fitting your specific needs.

Based on standard VoiceXML, on a project basis, it is possible to create specific behaviours for your Company thanks to dedicated scripts.
For example, you can offer authentication services through a pin code that enable the access to subscribed services or you can provide automatic telephone services where an integration with a database is required, such as polls management, market surveys, consumptions reading, and so on.

 

 

WHY REPORT

Measure and improve the IVR services
with dedicated reports.

Find out immediately how many calls have been transferred, how many customers left while waiting,
if any disruption occurred and much, much more. Directly in your email, too, whenever you want.

 

  • Billing for Cisco
  • Billing for Cisco
  • Billing for Cisco
  • Billing for Cisco
  • Billing for Cisco
WHY TIMETABLE

Plan answer behaviours according to your timetable.

IVR Auto Attendant

Design your answer menu, defining behaviours according to the day, the time slot, closing days and holidays.

IVR Auto Attendant
WHY 4 ML

 

To complete and enhance the Imagicle ACD.

 

IVR - Auto Attenant ACD

 

 

 

Natively designed to work with the Imagicle ACD to provide a complete Customer Service solution.

The IVR allows to associate the selection made by the customer to a specific queue set up in the Queue Manager Enterprise, where, according to different distribution algorithms, the most appropriate agent will answer in the shortest time possible.

 

You can also trigger the IVR service only in the case when no agent is available on the queue, in order not to let the customer waiting too long without an answer.

 

Content App
Polytechnic of Namibia NORM
Unified Communications

Thousand of happy customers.
Unified Communications

 

In 1994, it was the first institution of higher learning established in Namibia.Today, with two campuses, it has over 11,000 students and almost 700 faculty and staff.

In migrating to a Cisco UC system, the Polytechnic adopted all Imagicle suite solutions:
accounting & billing, paired with the budget control module and the phone lock solution, provided complete control over the more than 1,000 extensions, preventing unauthorized telephone use and guaranteeing respect of the telephone budget.

At the same time, its 50 customer service workstations handle vast numbers of calls from the university, while the Imagicle fax server replaced the old fax machines.

 

Imagicle


Polytechnic of Namibia

Education

www.polytechnic.edu.na


Imagicle ApplicationSuite
for Cisco UC
 

Billing - Budget Control
Phone Lock
Operator Desk - ACD
Advanced directories
IP Fax Server


Platform: Cisco UCM

 

 “The features and end services meet all of our expectations. I would highly recommend both the solution and its supplier, Imagicle.” 

Ammar Al Hayyani - Senior Telecommunication Engineer IT

Located in one of the most avant-garde commercial ports in the Persian Gulf, ADPC serves the world's largest container ships arriving from the Far East.
Implementing Imagicle solutions has practically eliminated personal calls and cut telephone bills by at least 20%.
Reports on telephone abuses have been almost eliminated, and, thanks to Speedy Enterprise, calls are faster than ever, representing savings of 10 employee days per year.

Case History >>

 

Imagicle


Abu Dhabi Ports Company

Logistics

www.adpc.ae


Imagicle ApplicationSuite
for Cisco UC
 

Accounting & Billing
Advanced directory
Phone Lock


Platform: Cisco UCM

 

QBE is one of the world's top insurance groups, and a leader on the Australian market, where it was founded back in 1886.

Today, the group is present in 43 countries around the world, with over16,000 employees, offering insurance and reinsurance services that cover even the most complex risks in non-life segments.

At the group's largest European office, QBE decided to virtualize its fax service using Imagicle's IP Fax Server solution.This allows the employees at the 11 British offices to manage their faxes directly from their computers or smartphone.

 

Imagicle


QBE

Insurance

www.group.qbe.com


Imagicle ApplicationSuite
for Cisco UC
 

IP Fax Server


Platform: Cisco UCM

 

Like many clients, GSK also needed to offer its employees a more advanced directory service than the one included in Cisco UC, adding info on internal contacts with external numbers, cell phone, department and site, profiling the directory per user-group and allowing access from IP telephones and from the web.

Using the Imagicle ApplicationSuite, GSK's European employees now have a centralized company directory that's complete and synchronized, perfectly compatible with the global numbering plan and able to generate speed dial numbers for any contact.

For some departments, the next step will be to centralize and synchronize the directories of external contacts, like partners, customers and suppliers, and to provide access to them from fixed phones, mobile devices and Cisco Jabber, using Imagicle gadgets.

 

Imagicle


GlaxoSmithKline

Pharmaceuticals

www.gsk.com


Imagicle ApplicationSuite
for Cisco UC
 

Advanced directory
Speed dial


Platform: Cisco UCM

TECH SPECS IVR Module
Content App
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