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Why you need it
Imagicle Digital Fax is a completely software-based IP Fax Server that virtualizes fax management, making it fast, easy and safe to send and receive faxes at work.
It delivers faxes directly to each user's desk via e-mail, web, multifunction printers, in Cisco Jabber and in mobility, on smartphones and tablets. Cisco has chosen Imagicle Digital Fax as its official fax server solution worldwide, and since February 2012, it is available for purchase directly from Cisco GPL in its Solutions+ program.
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At a glance
Lots of sending and receiving options to meet every need, supporting any e-mail client and server.
Licensed for modern fax channels, and available for the entire company, even personal (DDI) or group faxes.
Access personal, reserved and secure faxes via e-mail and web, or mobile device using secure protocols.
Supports numerous formats for sending faxes directly from PDF, Word, Excel, PowerPoint, TIFF, JPG, PNG, even with lots of different attachments.
Manage reference numbers, automatic central archiving, for maximum efficiency and productivity.
App for iOS and Android devices, integrated in Jabber Desktop, with a wizard for sending and archiving income and outgoing faxes.
This product is included in the Imagicle UC Suite with all the other apps of the suite, available as a setup package for installation on any virtual machine/physical server or through a ready-to-deploy Virtual Appliance
90 FoIP channels per instance (physical or virtual) and up to eight instances on the cluster (720 channels). Unlimited users.
Manual or automatic from CuCM via AXL or Microsoft AD, LDAP/OpenLDAP systems and CSV files.
Manual or automatic from Microsoft AD, LDAP/OpenLDAP systems and CSV files.
Yes, active-active with Business Continuity (RPO=0 / RTO=0), either on same DC or different DC (Disaster Recovery)
Yes, via e-mail and SNMP
Any browser, any e-mail client, Imagicle Fax for Android and iPhone/iPad, Cisco Jabber and Webex clients, MS-Teams clients.
Any browser, any e-mail client, Imagicle Fax for Android and iPhone/iPad, MS-Teams clients.
Supported file formats
Ready for Pdf, jpg, doc(x), xls(x), rtf, bmp, jpeg, gif, tiff
All fax documents are automatically encrypted and stored in Imagicle Suite server/VM (requires Bitlocker activation on application server), with optional unencrypted archiving in the external Windows file server.
Fax 2 e-mail, Fax 2 Web, gadget for Jabber and Webex Teams clients, free Imagicle Fax mobile app for iOS and Android devices, direct print on MFP-network printers. Support for group and personal fax numbers
E-mail 2 Fax, Web 2 Fax, Print 2 Fax (not available with Imagicle UC Cloud Suite), Scan 2 Fax, gadget for Jabber and Webex Teams clients, free Imagicle Fax mobile app for iOS and Android devices, MFP-network printers. Support for personal and group fax boxes to share while sending faxes.
E-mail server support
Supports any e-mail server using SMTP(s), IMAP(s), POP3(s) or EWS both on premises (Exchange, Lotus, etc.) and on Cloud (Office365, Google Mail, etc.). Microsoft Basic and OAuth2 authentication supported. Proxy supported.
Fax traffic reports
Embedded reporting tool to monitor fax transactions and fax channel use. Selected reports are schedulable, and they can be additionally saved into a shared Windows folder, to be retrieved by a third-party application.
Audit file available, including reports usage and relevant data visibility.
Multifunction printer support
Yes, all allow Scan 2 e-mail functionality. Specific support for:
- HP M3035mfp or higher using HP Digital Sending Software 4
- Ricoh Aficio MFP series using Ricoh GlobalScan NX software
- All Xerox WorkCentre MFP models using Xerox SMARTsend software
- Fujitsu ScanSnap series (no additional software needed)
- Kyocera TASKalfa series (no additional software needed)
Other Imagicle app integration
Imagicle Contacts Manager, for large fax operations.
MFP and digital sender support, print incoming faxes on network printers, copy faxes on external storage (NAS), outgoing fax routing based on sender, automated fax sending from ERP/CRM, advanced cover page management, per user, group, global
Hybrid scenario support
Yes, different UC platforms and connections supported via SIP trunks or PSTN Voice Gateways and SBC.
See the pages dedicated to each suite (for Cisco, Cross Platform and Microsoft Skype for Business) for more features such as virtualization, user feeding, security and more.
Globalized Dialing Plan (E.164) support
Yes for outgoing faxes (Destinations). Fax Box numbers NOT in E.164 format
Protocol and codecs
Embedded SIP, H.323, no need for hardware analogue or digital cards. T.38 and G.711 pass-through
Yes, RESTful API for incoming and outgoing fax and relevant documents download
Multi-tenant / shared instance support
Yes. A single shared e-mail server for all tenants is required in this case.
Multi cluster support
The solution is officially certified with the release 12.0 of Cisco UC, BE6K/7K.
GET THE CERTIFICATE
Imagicle Fax is available directly on Cisco Global Price List through the Solution Plus Program along with
Billing and Fax.
Imagicle is one of only a few dozen worldwide Cisco Preferred Solution Partners.
Imagicle Fax Server is officially certificated for BroadWorks Platdoms.
When you purchase an Imagicle product an Imagicle Care Basic plan for 12 months is already included.
You just need to extend immediately or to renew later your service or upgrade to Imagicle Care Gold.
You can subscribe to our Imagicle Care Gold and Platinum plan to have the best services for your company. Extended Support periods, predetermined response times, remote and proactive support, 24x7x365 support coverage and much more.
A team of specialists are able to answer you in 7 languages: Italian, English, German, French, Spanish, Portuguese and Arabic. In critical cases also the R&D team is directly involved for you to have
"All Hands On".
WHAT'S NEW | WHAT'S COMING
Today, faxes are still an indispensable tool for any organization, but the days of walking to the fax machine, entering the number, fighting with low toner and paper jams, waiting times and paper archiving, are long gone. Imagicle's Fax Server lets you eliminate all the waste by sending and receiving faxes virtually.
Today, faxes are still an indispensable tool for any organization, but the days of walking to the fax machine, entering the number, fighting with low toner and paper jams, waiting times and paper archiving, are long gone.
Imagicle's Digital Fax lets you eliminate all the waste by sending and receiving faxes virtually.
Send and receive faxes directly from your computer, via e-mail or web interface,
by printing a document or using the new gadget for Jabber.
You can also manage faxes anywhere using your smartphone or tablet. And if some of your colleagues are stuck in the past,
they can continue sending and receiving faxes via the network multifunction printer.
Get rid of your old fax machines.
Imagicle Digital Fax is perfect to streamline fax operations and comply with HIPAA (Health Insurance Portability and Accountability Act) and GDPR (General Data Protection Regulation), thanks to:
The solution is also available on Cisco GPL.
MORE ABOUT HIPAA & GDPR
DOWNLOAD THE WHITE PAPER:
Imagicle DIGITAL Fax & HIPAA
The FAX in the days of GDPR
Imagicle Digital Fax drastically changes how you send and receive faxes, but you don't have to learn a thing. So, you can start to work immediatly, using the same tools you always have.
It's as easy as printing a document or sending and receiving an e-mail.
There's no paper to print and archive, no consumables and no time wasted managing fax machine maintenance. Faster, smarter, easier and greener.
Ready to respond to changing needs and new workspace standards, Imagicle UC Suite provides customers a unified experience within all tools thanks to the Imagicle Gadgets.
Fax wizard and all the faxes received/sent are available at a click thanks to the free Imagicle Digital Fax Gadget for Cisco Webex Teams.
find out more
Fax wizard and all the faxes received/sent are available at a click thanks to the free Imagicle Digital Fax Gadget for Cisco Jabber desktop and mobile.
Fax wizard and all the faxes received/sent are available at a click thanks to the free Imagicle Digital Fax Gadget for Microsoft Teams.
Imagicle Fax is the free mobile client solution of Imagicle Fax Server designed for iPhone-iPad and Android devices, that lets you send and receive faxes from your device anywhere, any time faster, smarter and easier.
Discover all Imagicle Mobile Apps
Keep the staff efficient and connected with Imagicle cost-effective HIPAA and GDPR compliant apps and services for collaborative healthcare.
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Eliminate paper and expensive hardware devices, enhance internal interaction, maximize resources and extend citizen services.
Provide a consistent user experience through devices and institutes, simplify the admin work and support remote learning environments.
Improve collaboration, support flexible work options and get the reporting capabilities businesses need to perform at a high level.
“The decision to install the Imagicle Attendant Console, integrated with our Directories, was the natural completion of the positive experience we had with Imagicle”.
Diego Tadiello, IT Datacol
Italian company leader in the automotive industry, Datacol is now able to manage its corporate directories most simply and efficiently thanks to Imagicle Speedy Enterprise. Perfectly integrated with the Attendant Console, it centralizes and synchronizes all directories, providing fast searches, click to call and caller ID. In addition to streamlining daily work, this has allowed Datacol to save up to 100 hours a year..
Case History >>
for Cisco UC
PLatform: Cisco UCM 11.5
European Institute of Oncology
It was only natural that the European Institute of Oncology, a non-profit research organization for cancer prevention, diagnosis and treatment, also be a pioneer in managing its communication.
The ACD directs its calls from the Cisco UCM to operators equipped with Imagicle operator consoles who see the caller's name and details in real time thanks to integration with company directories.
Telephone traffic of the 500 users is constantly monitored by the accounting & billing solution, and all users can now send and receive faxes directly from their computer, smartphone or tablet.
Istituto Europeo Oncologia
Operator Console - ACD
IP Fax Server
Billing & Accounting
Platform: Cisco UCM
In creating the new telephone infrastructure based on Avaya Aura, serving the various sites and operating units, with a total of some 10,000 users, the government of Italy's richest and most heavily populated region chose Imagicle for its UC apps.
In particular, thanks to Imagicle solutions, the Lombardy region got rid of all of its traditional fax machines, virtualizing the service and integrating it with multifunction printers provided to employees.
At the same time, the telephone traffic control solution was used to perform in-depth analysis of all numbering plans.
IP Fax Server with module Clustering & Load Balancing
Billing & Accounting
Platform: Avaya Aura
QBE is one of the world's top insurance groups, and a leader on the Australian market, where it was founded back in 1886.
Today, the group is present in 43 countries around the world, with over16,000 employees, offering insurance and reinsurance services that cover even the most complex risks in non-life segments.
At the group's largest European office, QBE decided to virtualize its fax service using Imagicle's IP Fax Server solution.This allows the employees at the 11 British offices to manage their faxes directly from their computers or smartphone.
IP Fax Server
find out more stories >>
Imagicle Fax Server uses Cisco UC to send and receive faxes using SIP and T.38 protocols with automatic fall back on g711 pass-through. Configured like an ordinary SIP trunk on Cisco UC, with no need for additional licenses.
Imagicle Fax Server automatically manages outgoing queues with retransmission. Supports any case for PSTN access, on H.323, SIP or MGCP gateway or directly via SIP connection with provider servers.
Imagicle Fax Server becomes a highly reliable solution with the addition of a back-up server to guarantee service continuity with no need for manual interventions (hot redundancy).
Can also support hot redundancy with an additional back-up server to guarantee service continuity with no need for manual interventions. Fax services are always guaranteed because the servers are based on auto-synchronized databases that can also work in disaster recovery environments (on a WAN).
Identify the server required based on the number of applications to run on the same server and on the size of your apps. Apps are classified for that scope on the basis of the size they're usually proposed to different type of Customers: Small businesses, Medium businesses and Large Enterprises.
Number of applications running on the same server by customer type
Up to 3 apps
Up to 5 apps
Up to 7 apps
Up to 9 apps
multiple servers are required, contact us for a project
Up to 11 apps
App classification per Customer Type
per Customer type.
Accounting and Billing extensions
Blue's Enterprise 4/Lync, Billy Blue's 4
Budget Control extensions
Phone Lock users
IP Fax Server channels
Advanced Queueing - Auto-Attendant
Queue Manager Ent. / Auto-Att. Module
CTI - Attendant Console users1
Blue's Attendant Professional - Enterprise
CTI - Desktop users1
Blue's One CTI Enterprise
Voice Mail & UM channels
Call recording channels/agents2
Hospitality services users4
Hotel Pack for Cisco UC
Server type or virtual machine
Dual Core i3-2130 or higher / 2 dedicated vCPU (4 vCPU with Hyper-T) with 2.5Ghz reservation
MS Windows Server 2019-2016-2012 Standard/Data Center/Essentials
Quad Core E3-1230 or higher / 4 dedicated vCPU (8 vCPU with Hyper-T) with 4.8Ghz reservation
Six Core E5-2620 or higher / 6 dedicated vCPU (12 vCPU with Hyper-T) with 6.9Ghz reservation
Dual Quad Core E5-2620 or higher / 8 dedicated vCPU (16 vCPU with Hyper-T) with 8.9Ghz reservation
10 core E5-4627V4 or higher / 10 dedicated vCPU (20 vCPU with Hyper-T) with 12 Ghz reservation
For more info regarding Windows OS for the Imagicle UC Suite please visit www.imagicle.com/go/OS
Our applications are ready to run on any virtualization environment as VMware, Microsoft, etc.
If you install Imagicle applications on a Virtual Machine, you must allocate the amount of RAM, CPU power and disk space stated in the server table. The virtual hardware resources must be reserved, that is, they must not be shared with other virtual machines. No limit must be set for CPU utilization.
Data storage requirements
Imagicle UC Suite installation package and Imagicle Virtual Appliance includes a Microsoft® SQL Server® 2017 Express Edition instance, offering top security, improved performance and 10 GB database. While updating an existing UC Suite installation to latest version, you’ll be prompted to upgrade MS-SQL version too, in a transparent way for system administrator.
All Imagicle apps leverage SQL Server database to store configurations and index data. You can choose embedded SQL 2017 Express Edition or you can create Imagicle DB in your own existing MS-SQL Server Standard/Enterprise Edition ver. 2008 or later, with the following storage considerations:
Call Analytics – requires 820 MB per million calls to keep online for reporting
Digital Fax – requires 1 GB per million of faxes sent/received to keep online for retrieval.
The fax attachment is stored on the file system (not in the DB) and requires an average of 100 KB each one (100 GB of disk space per million of faxes)
Contact Manager – 3 KB per each contact in the directories (600 MB per 200,000 contacts)
Advanced Queueing – requires 1.5 GB per million of calls treated and agent detail records
CTI – Attendant Console – requires 0.5 GB per million of calls kept for the clients registry.
SSAM – no DB usage. The messages are stored on the file system, with an average of 3 MB for each recorded message
Call recording requires 1.4 GB DB space per million calls for metadata. Recordings are saved on the server filesystem. About 300KB of disk space for each recording minute is required on the Imagicle server disk. Having 500GB hard disk, it is possible to store up to 300,000 call recordings, 5 minutes each, which corresponds to 1 year «always on» recordings for 20 agents. It is possible to export recording to external Network File System for longer retention.
Users and other apps require a very small amount of space in the DB, negligible for the DB and Hard Drive storage calculation.
From Imagicle release 2019.Summer.1, we embed MS SQL Server 2017 Express Edition, which is not supported on Windows Server 2008 OS.
If you need more than 10GB online data (Large business scenario), a Microsoft® SQL Server commercial license (ver. 2008 or later) shall be used (not included in UC Suite).
For Microsoft SQL license considerations, you will need as many CALs as the number of users accessing the Imagicle applications or the core/processor license that includes unlimited CALs. The applications can be installed on the same server running Microsoft SQL Server or on a different machine (a dedicated machine is not required).
Client - hardware and software requirements
Attendant Console client versions equal or newer than Summer 2020 require Imagicle UC Suite release greater than 2018.Spring.1.
CPU dual-core or higher, 4GB RAM,
OS MS Windows 7/8/10 32-64 bit
macOS ver. 10.13.6 (High Sierra) up to 11.3 (Big Sur). 32 or 64bit (valid only for Cisco UC and CrossPlatform Suites)
19” Monitor, 1280 x 1024 or above
Blue's Attendant is supported by Imagicle on the following editions of Windows 10: Pro, Education and Enterprise.
Blue's Attendant is supported on the in-market supported servicing branches of Windows 10 including Current Branch and Current Branch for Business.
Citrix XenApp/Desktop and Microsoft Terminal Services virtualization environments are supported.
Mail - Mail2Fax
any e-mail client
Internet Explorer, Firefox, Safari, Chrome browser
Cisco 6921 - 6941 - 6945 - 6961 - - 7800 series - 8941 (SCCP) - 8945 (SCCP) - 8961 - 9951 - 9971
no visual indication of phone status.
In this case, you may divert an outgoing call attempt to a number that will return an unauthorized call message, for instance through: Imagicle SSAM, Imagicle IVR Manager, Imagicle Queue Manager Enterprise, Third party voice mail systems
Cisco 7911 - 7912 (SCCP) - 7920 - 7922 - 7931 - 7940 - 7942 - 7945 - 7960 - 7962 - 7965 - 7970 - 7975 - 8800 series
models which support visual indication of phone locking status.
Directory & Caller ID
Cisco 6921 - 6941 - 6945 - 6961
7911 - 7912 - 7921 - 7922 - 7925g - 7931 - 7941 - 7942 - 7945 - 7961 - 7962 - 7965 - 7970 - 7975 (also old 7906, 7940, 7960)
8941 - 8945 - 8961
9951 - 9971
DX650 - DX80 - DX70
conference call recording method: any phone
Built-in Bridge recording method: 7900, 8900, 9900, DX series
check details on Cisco Recording Supported Device Matrix here
from the affordable 3900 series to the high-end 9900 or the new DX series. But if you need to keep your analog phones, you can do that, too.
Imagicle Fax - Imagicle Contacts
iPhone/iPad and Android devices
any e-mail client
browser Safari, Chrome
Now you can run the Imagicle AppSuite on the same Cisco UC on UCS server! Your preferred Imagicle solutions, can now be co-resident with the Cisco Unified Communications virtual machines on the Cisco Unified Computing Systems (UCS), providing cost saving and even more integration with Cisco.
M3035mfp or better
requires HP Digital Sending Software 4, 5. More info
Aficio MFP series
requires Ricoh GlobalScan NX software. More info
WorkCentre MFP – all models
requires Xerox SMARTsend software. More info
no need for additional software
Supported protocols: SIP, H.323
ISR 18xx, 28xx, 38xx, 19xx, 29xx, 39xx and VG2xx, VG3xx, ATA-1xx
12.4 or higher
Supported protocols: SIP, H.323, MGCP
SmartNode 4110, 4554, 4960
Supported protocols: SIP
Platforms listed in the following table have been verified for operation with the product. Imagicle solutions are based on technological standards and therefore operate with many of the most commonly used systems on the market. Should your system not be listed, please contact our technical department to check interoperability. Cloud Connector, Office365 and Teams are currently not supported.
Find out how to deploy your Imagicle apps in your environment.
Imagicle apps usually don't require any training, but you can enjoy our guides.
Quick starting videos to use Imagicle Applications
at their best.
Find out some answers to frequent questions and some useful solutions.
Use pre-built integrations
or build your own custom integrations
using our secure developer API.