• New: SkyStone now supports new Windows operating systems: Windows Vista, Windows 7 (Note: Skype 4.2 is required)
• Fix: Improved stability

SkyStone Video only

• New: SkyStone is now compatible with mobile devices: iPhone, Android, Web TV... To ensure video compatibility with mobile devices, Windows Vista/7 and Skype 4.2 are required
• New: Added h.264 codec! H.264 is available by default on SkyStone Enterprise edition
• Change: Up to 8 Video Channels per server! The graphical size of the desktop must be at least 1056x864  or 1408x576
• Change: Improved CDR files: The CDR now include details on the codecs and video frame size

SkyStone ACD

• Change: Faster channel selection
• New: Busy Breakout account. You can now setup a Skype account which will receive the Skype calls when all the channels associated to a dispatcher are busy

• If you use Skystone to make Voip to Skype or SkypeOut calls, a free channel is automatically selected. Added rules (with pattern matching) to set the priority for the Skype channel selection
• Added the Rewrite Skype Account rule for SIP and h.323. This kind of rule lets you change the caller name in the signalling of SkypeToVoip

General

• Now you can registrer Skystone to a gatekeeper as a gateway
• You can now add a prefix for Skype to VoIP calls. The prefix is disabled when registered at a SIP registrar

Protocols
 

• New: h.264 support (on request)
• Better h.263 performance
• Better g.729 performance
• Added support for SIP over TCP

PBX compatibility

• Full support for Polycom video endpoints

Fixes
 

• Issue when disabling video,
• Lost audio after autorestart

New features

• Added support for Video!
• IVR transfer support and chat message support for IVR

General

• New Voip updated libraries improving compatibility
• New VAC free audio engine
• Improved audio quality
• Faster start/stop mechanism with the possibility to keep Skype instances alive on restart
• Fixed small memory leak

User interface

• Added support for encoded passwords

Protocols

• Added SIP support for use DisplayName in Channel selection
• VoIP disconnect status setting
• Skype disconnect status mapped to SIP/H.323 status fields

Pbx compatibility

• Full support for Nortel SIP PBX
• Added support for complex destination SIP usernames with attributes like "phone-context"
• Fixed issue with Alcatel transfers
• Fixed issue with Alcatel OXO - added "tag" to SIP field "From:"

• New: you can now restore a Solutions Plus backup on a SAS package, and a SAS backup on a Solutions Plus package
• Change: IIS is disabled during setup
• Fix: problems on the license service when SQL server start was delayed

Billy Blue's

• New: The diagnostic / status page shows the excluded extensions if some discarded call is made from or to them
• New: the tariff editor now states the currency and that the prices are per minute
• Change: If the number of licensed extension is exceeded, call processing takes into account the first N users only (where N is the number of licensed extensions). The excluded extensions are displayed in the diagnostics page
• Change: added log rotation with configurable maximum size (100mb by default)
• Change: the SMTP settings are inherited from the shared parameters page
• Fix: fix on the algorithm which discards calls
• Fix: problem when editing tariffs
• Fix: problem when the network name of the server changed

 
Speedy

• New: minor improvements on the contacts list
• New: added a new filter "contains"
• New: added help on how to configure Metadirectory
• Fix: minor problems on the contact filters

StoneFax

• New: Fax subject is now available in the trasmission report email messages
• Change: the fax routing prefix (per user routing) is not displayed on the cover pages
• Fix: the TSID for the group faxes was wrong
• Fix: fixed retry on HA configurations
• Fix: when HA was enabled, replication failed the first time for new nodes

Blue's CTI Server / Attendant Server

• Fix: problem on conference

• New: During setup, on Windows 2003 the user is told that the OS installation media will be required
• Fix: avoided loop on restart
• Fix: substantial performance problem when displaying web pages

StoneFax

• New: the email notifications templates now support unicode. This allows Arabic characters
• Change: deletion of old faxes is disabled by default
• Fix: fixed the page margin width when converting the documents in fax format

StoneLock

• New: the list of Ip phones models which do not support graphical notifications has been updated

Queue Manager Enterprise

• Fix: QME could refuse to park calls

Blue's CTI server / Attendant server

• Fix: sometimes “Imagicle Phone Control” sent CPU to 100% when a new client connected

Blue's Attendant Client

• New: supports PBXes  of different vendors (requires Application Suite 2012)
• Change: the buttons to complete the transfer are not displayed on the favorite contacts
• Fix: the checkbox to enable or disable hotkeys didn't work
• Fix: the client couldn't remember login credentials
• Fix: there was a problem when the application was launched minimized
• Fix: the SMS button was always disabled
• Fix: minor problem with conferences
• Fix: update of parked calls failed

• New: Solutions Plus Application Suite released! This package includes Billy Blue’s 4, StoneFax and Speedy for Cisco Unified Communications environments. Download it at cisco.imagicle.com
• Change: Prerequisites included in the setup! No need to download and install the software prerequisites separately anymore. The setup package prepares the operating system and installs all the required software. Just reboot the server when asked
• New: added a diagnostic page to check the health of the system, enable detailed logging and gather log files.
• New: on the license web page, added links to the license activation site
• New: Backup&Restore tool: you can now schedule automatic backups to folders which change each week or each month.
• New: On installation completion, the setup asks you if you want to configure Billy Blue’s 4
• New: added default redirect to the Application Suite login page
• New: default session length is now 4 hrs
• Change: User synchronization: the office location is now imported from the Active Directory "physicalDeliveryOfficeName"

Billy Blue's 4

• New: Billy Blue's 4 evaluation period can now be extended by asking Imagicle a new temporary evaluation license
• New: The setup program creates FTP directories for you, allowing CDRS to be collected in the right folders both for CuCM and CuCME environments
• New: support for the REM CDR module (SRST survival mode) included
• Change: Billy Blue's 4 can now be licensed from the web page
• Change: updated tax rate for Italy
• Change: the Dashboard web page is now refreshed automatically
• Change: billing for the primary extension is enabled by default

StoneFax

• New: Added support for the new SendFax Application for Cisco CiUS. The app is available for free on the marketplace at https://marketplace.cisco.com/apphq/products/1281
• New: now you can restart a failed fax even in redundant configurations
• Change: improved PDF conversion performance and quality for EmailToFax and WebToFax
• Change: no need to restart the service when you add a new node to a StoneFax cluster

Blue's Attendant Console / Blue's CTI Server

• New: Calls can now be parked on Queue Manager queues
• New: Dynamic TAPI capabilities detection for Blue's Attendant client
• Fix: sometimes the information on parked calls could not be retrieved

Queue Manager Enterprise

• New: VoIP Stack major update
• Change: improved service startup time
• Change: the queue name is sent as Displayname for incoming calls
• Change: updated voice messages for CampOn queues
• Change: automatic agent logout on no answer now works only if the call is missed on timeout
• Fix: QME could not stop RTP stream to incoming calls and subsequently crash
• Fix: Callers did not hear wave message when transferred to CampOn queue from the phone
• Fix: MaxWaitingTime could be ignored in rare case of telephony degraded issues
• Fix: Quick refresh of the agent status after logout

SSAM

• Change: SSAM audio prompts now use the language selected during installation

StoneLock

• Fix: sometimes the administrator could not reset a user's pin via web

IVR Manager Enterprise

• New: IVR Manager now can send the configuration to the routers over a secure SSH connection

• New: generic LDAP Authentication is now supported. For instance you can use an OpenLDAP server
• Fix: Possibile deadlock when changing users permissions during scheduled update

Billy Blues 4
    

• Change: Discarded calls table has been optimized to use less database space.

Blues CTI Server- Attendant Console Server

• New: Added conference capability. You can start a new conference on the fly, adding participants to the call while you are speaking! If not required, conference features can be disabled server side.

    
StoneFax

• New: Cluster installations now support web access too (previously it was available for e-mail access only). You can send and receive faxes from any node of the cluster
• New: Email-to-fax: when sending a fax with the number@domain syntax, the body of the email can be used as subject on the cover page (option)
• New: You can disable the return receipt attachments system-wide
• New: customized email messages templates are now persistent
• Change: Email notification now support UTF-8 encoding
• Change: EmailToFax text and images rendering has been optimized
• Change: Error messages are now localized
• Fix: added Microsoft Hotfix to prevent Fax service crash/restart on some Windows versions

• Change: User synchronization: some invalid fields are now silently skipped
• Change: User synchronization: user personal details can now be imported only the first cycle
• Fix: a significant bug affected 2011.6.3 causing user synchronization to timeout.  
• Fix: issue when filtering users based on boolean values

Blues Attendant Client

• Change: Login Username is now case-insensitive

Queue Manager Enterprise

• Fix: Conversation information is now unavailable for anonymous incoming calls
• Change: the "Queue Observer" role can now view historical data and reports
• Fix: dial-out prefix removed from numbers reported in the CDRs

StoneFax

• New: StoneFax now supports multiple attachments by default
• New: Group faxes. You can now group application suite users and assign one single fax number for all of them. Manage group permissions and group specific cover page
• New: you can now disable the cover page when you send a mail with attachments and no text
• New: localized (multi-language) cover pages are now supported
• New: EmailToFax: receipts are sent in the user language (as set in the user management)
• Change: EmailToFax: StoneFax now sends a receipt as soon as the fax is added to the queue. This behavior can be disabled by the administrative interface
• Change: Ms Word, Ms Excel, Adobe PDF ang image formats are now supported directly. External helper applciations are not needed anymore
• Fix: The called number on the cover pages does not include the calling number anymore
• Fix: when rebooting after a power failure StoneFax did not start automatically
• Fix: on some systems nightly restart failed
• Fix: Minor Fix on the Send a Fax web page

Warning: you must define a default user to catch all the incoming faxes for unknown numbers

SSAM

• Fix: MWI didn't work on Windows Server 64 bit

Billy Blue's

• Fix: Administrator web interface language is now as selected during package installation

StoneLock

• New: The PIN reset administrative page now supports Cisco Unified CallManager 8.5 and later

• New: the primary extension is shown on the users list

Blue's CTI Server / Attendant Server

• Performance improvement: up to 50 clients with 5000 monitored internals per server
• New: on Blues Attendant Enterprise, the Dashboard shows real time statistics for agents and queues
• New: on Blues Attendant Enterprise, you can force a queue status (open/closed) through the left panel
• New: compatibility with JAWS screen reading software (http://www.freedomscientific.com/)
• New: support for visually impaired people certified by Istituto F. Cavazza

This version also includes several minor fixes

• New: added support for Promelit softphone
• New: added support for Alcatel OXE 4400
• New: BLF can be disabled globally

Speedy

This version adds synchronized directories, in which the contacts are imported from a LDAP source, usually AD or Estos Meta Directories (LDAP, ODBC, MS Exchange, Lotus Domino...).
 

• Fix: on some IP phone models, the query string parameter #DEVICENAME# generated errors
• Fix: some Xml directory service buttons were not localized

Stonelock

• New: the phone lock status is shown on the prompt in IP phones that do not have a phones status area on the display, including 7940 and 7960 models
• Fix: after an IP phone restart, the lock status was not shown

StoneFax

This release adds integration with Speedy
 

• New: EmailToFax integration with Speedy. You can use a Speedy directory name in the email subject and the same fax will be sent to all the contacts in that directory
• New: you can now send faxes entering the recipient in the to: field with this syntax: 01234567#stonefax.yourdomain.com. Email server configuration required
• New: WebToFax integration with Speedy directories
• New: Windows Server 2008 Server 64 bit (Standard, Enterprise and Foundation) support

QueueManager Enterprise

This release adds the ability to set detailed user permission for each queue. Available profiles are: Queue Base Agent, Queue Advanced Agent, Queue observer, Queue manager, Queue supervisor. Please see the documentation for details.
 

• Performance improvement: up to 120 channels per server / 240 camp-on queues
• New: Added checkbox to temporarily disable a queue
• Change: minor improvements on the web interface
• Change: Now adding an holyday always shows the choice for incoming calls behavior
• Fix: The termination cause "LoopDetected" was not localized on the reports
• Fix: Restore default settings didn't work on some pages
• Fix: minor changes on the reports
• Fix: You cannot select a user without primary extension as agent

• New: Multi-language package. During installation you are asked for the language you want to use for the web interface and the audio messages. This will be the default for all users.
• New: Per user language preference which overrides the default.
• New: added support for cloud installation. The license wont expire if you upgrade your VMware host version or when the host changes dynamically.

Ivory
 

• Change: The "two levels menu" script can return from the second level to the first level pressing *
• Fix: Minor fixes to the "Multilevel" script

QueueManager Enterprise

This version releases the Camp-On feature
 

• New: Long wait message configuration
• Fix: a 'Queue Agent' must not see other agents and their status
• Fix: session expired on the QME service start/stop page
• Fix: sometimes the default behavior could not be inherited
• Fix: you could select as agents only the users who have a primary extension
• Fix: in some cases the distribution list was loaded twice
• Fix: The agent who reserved a call could not pick up
• Fix: Some parameters were not loaded at runtime
• Fix: CDR generation - possible problem on blind transfer
• Fix: Wrong number of waiting calls reported

• Change: The log files are now generated in the \Var\Log folder
• Change: All the applications now store their data in a SQL server database

Speedy

Speedy has been rewritten from scratch. It now offers:

• Unified web search page
• Google-style search or advanced search
• Improved performance: you can store up to 2 million contacts
• Improved IP Phone XML interface
• Fully customizable information display on the web and on the IP Phone
• Up to ten custom fields per contact
• Integration with QME and Attendand Console client
• Automatic generation of public or department directories for internal numbers

Ivory

• Change: The "two levels menu" script has been extended to 9 selections per level (a total of 81 combinations)
• Fix: The "two levels menu" script did not handle the "busy" and "no answer" state as expected

Billy Blue's

This version adds a Home page featuring:

• Real time list of imported calls
• Real time reports with monthly cost, answering time and discarded calls
• Panel showing the last personal and public reports that have been executed
• For the administrators, system warnings and auto-diagnostics

• New: You can now set a maximum size for call history files editing bluesrec.ini. The files are automatically split when the size is exceeded.
• New: You can disable the generation of the secondary data file editing bluesrec.ini.
• New: added drop down menu to quickly change the report
• New: the number of additional custom filters for the reports is now 6
• New: Reports: you can filter by site if more than one site is configured
• New: You can now edit and update scheduled reports
• New: Reports: ability to filter data through a custom SQL query
• New: On the status page the following information is reported: Gateway Information, License information, operating system status, sql server version, Imported calls per site
• New: SQL panel: new queries to count calls
• Change: The number of digit masked for privacy can be different for each user
• Change: Status page: usability improvements
• Fix: the Miner service crashed when importing old CDR files manually exported from CallManager
• Fix: Configuration wizard. Even if the first site was configured, the "next" button remained disabled

• NEW: in the web licensing information page, the license code field is now displayed.
• FIX: IVR Manager license status correctly displayed

Users Management

• Email addresses for the different applications can be the same, the only mandatory param for a user is the username and password

StoneFax

• FIX: fax sender correctly set as empty when SIP caller number is anonymous
• NEW: On-Net and Off-Net routing feature, allowing users to send faxes using their site resources and lines, perfectly fitting the centralized fax management needs in distributed UC environments.
• NEW: Alcatel OXO full compability
  

Billy Blue's

• NEW: Ringing time for internal calls
• FIX: Parking time associated to the right extension
• Wizard tool correctly keeping the site PBX model

SSAM

• FIX: voicemails saved in the right folder

Setup

• Change: SAS setup no longer creates a default Windows user account. You can either use a Local or Domain account with administrative rights on the server. These changes make easier to configure Office and StoneFax Print incoming faxes
• New stand alone Requirements package available, for installations on environments without Internet access.

Users Management

• NEW: Users Import and syncronization from Active Directory now available, with fields mapping interface and import/sync status/logs.
• NEW: New partition field to fully support Cisco Callmanager in BillyBlue's
• NEW: Voicemail address is no more mandatory

StoneFax

• Added routing based on the caller. This powerful feature allow users to send faxes using their site resources and lines, perfectly fitting the centralized fax management needs in distributed UC environments.
• Fixed a SIP interoperability issue with Cisco Communication Manager affecting SAS version 3.5.2 which prevented in-lan faxes to succeed.
• Added the ability to bind specific protocol, interface and port
• G.711 passthrough for mixed environments or when T.38 is not available
• Supports vendor specific solutions: Telecom Italia Impresa Semplice and Alice Corporate

Billy Blue's

• Now Billy Blues for CuCME can import internal calls and make reports on them.
• Fixed bug where long extentions were cut
• New reports on trend analysis
• Support for Partitions and overlapped dialing plans on CuCM
• New: Billyblue's can now tell the ring time for internal calls
• Fix: call park duration were assigned to the wrong extension

Billy Blue's for Cisco Unified CallManager Express

The Cisco CuCME package now includes Billy Blue's.

Compared to Billy, this is an enterprise level product which can gather CDRs from many Cisco gateways at the same time and provide advanced analysis. It has almost the same features of Billy Blue's for CallManager.

Upgrading from Billy to Billy Blue's

Billy to Billy Blue's are different products. You need a new license for Billy Blue's. If you had Billy you can buy an upgrade version at reduced price. You'll have to update your maintenance contracts too. If you have a Gold Imagicle Care agreement the upgrade is free.

Both Billy and Billy Blue's are included in the 3.5.x package. If you install the package on an existing installation, you get both products side by side so that you can evaluate the new one for 15 days. Billy will continue to work.

A tool to import old calls data from Billy to Billy Blue's is provided.

User's management

• The "import users form CSV" has been improved and now supports thousands of users without timing out; detailed activity reporting has been added.

StoneFax

• New Voip engine, supporting both SIP and h323. Improved performance supporting thousands of faxes per day. G.711 passthrough for extended compatibility.
  

  On fresh installations the new SIP engine is the default. But if you install the package on an existing installation, you'll have to enable the new engine explicitly.

• StoneFax Email To Fax mode is now compatibile with all versions of Adobe Reader
• StoneFax Cluster services now implement load balancing both on incoming and outgoing faxes

• Added routing based on the caller. This powerful feature allow users to send faxes using their site resources and lines, perfectly fitting the centralized fax management needs in distributed UC environments.
• Added the ability to bind specific protocol, interface and port.

Billy Blue's

• Support for installations where you have CuCm in the main office and some branch office which has it's local CuCme, still not connected to the main telephony infrastructure. Billy Blue's can mix the call data and provide consistent reports.
• Fixed an issue with MSDE (for backward compatibility only)
• Updated Tariffs: Malta, Italy
• New Tariffs: Mozambique
• Extensions structure is now ten levels deep
• New license cut for 64 extensions
• CRD redundancy file (bremotoXXXX.txt) generation can be deactivated when not needed
• The headers of the columns in the reports can be customized
• The maximum size of the CDR archive file (storicoXXX.txt) can now be limited

Speedy

• Directory Lookup now supports incoming calls form a third party PBX cascaded with a Cisco PBX
• Fix: On slow virtual machines Speedy services failed to start
• Improved performance on the IP service to support thousand of users for Directory lookup and click to dial
• Fix: SpeedySrv.exe high cpu usage on installations with a high number of users
• Extended support to new Cisco Voip telephone models
• Minor fixes in Active Directory contacts lookup

SSAM

• Fix: You could not use a personal pin beginning with 0
• Fix: Sometimes you could not change your personal welcome message through the phone

Queue Manager Express

• CHANGE: From this release on, Queue Manager for CallManager Express is compatible with IOS versions 12.4(22)T and later, and it is not compatible with IOS versions prior to 12.3(14)T anymore

Ivr Manager Enterprise

• Fixed the issue that raised the exception: "an item with this key has already been added"

• Fixed inability to edit dispatchers in some cases

• Fix: miner crashed when importing old CDRs extracted from CuCM web interface
• Change: now the privacy setting works per user. Last digits are masked on all the controls that show telephony traffic (homepage and dashboard)
• New: menu to quickly switch between reports
• The number of filters you can add to a report is now six
• The filter on sites is shown only if there is more than one site
• Now you can edit and update scheduled reports
• Added an administrative "home page" showing real time reports:
  
  • A list of imported calls
  • Monthly costs, answer time and dropped calls
  • Diagnostics warnings and error messages
  • Last public and personal reports run
• The diagnostic and troubleshooting page has been largely improved

General

• Integration with Active Directory: user authentication can be demanded to the domain controller
• More robust licensing system, fixing problems on unstable raid controllers

Speedy

• Added a new public directory to search telephone numbers on Active Directory
• Fixed performance issues on CCM systems with many users

IVR Manager Enterprise

• Minor fixes

• Fixed problem with ASN.1 specification
• New T.38 SIP engine (beta version)- Contact Stonevoice Support to know how to test it

• The installed applications page is now easier to use
• Single application version numbers have been removed. Please refer to the SAS package version

StoneFax

• Each user can select the preferred format for the faxes he/she receives by email. Supported formats are TIF and PDF
• Added support for Lotus Notes email format

Billy Blue's

• Added a secondary CallManager Driver which manages forwarded calls
• Minor fix to BT tariff

Billy 2.x (CME only)

• Billy 2.x is now integrated in SAS 3 (CME only)
• Restoring a SAS 2.x CME configuration is also possible

SSAM (Innovaphone only)

• Fix: voicemail now works even if put after a Waiting Queue

• Added storage on a network folder for incoming faxes: stored faxes can be grouped by user, fax number, etc.
• Added selective printing of incoming faxes:
  you can assign a different printer to each users and all faxes addressed to him/her will be sent to that printer

An upgrade path is provided from version 2.5.0.2.

General

• Billy Blue's migration wizard: this tool creates a backup of Billy Blue's configuration which can be restored onto SAS 3.0.9 preserving tariffs, extensions, calls and call history.
• The following upgrade paths are now available: Billy Blue's 3.1 Standalone to SAS 3.0.9, SAS 3.0.0.8 to SAS 3.0.9
• Installing SAS 3.0.9 together with Billy Blue's 3.1 Standalone is not possible. You have to uninstall the old version first

User's management

• You can export all user information in CSV format. You may import up to 250 users at a time from a CSV file
• Minor fixes to importing users from CCM4

Billy Blue's

• Billy Blue's web reports now show the gateway name
• Cisco CallManager 4.x.x Full Compatibility
• Configuration Wizard: minor changes to the Configure Database Connection page
• Updated tariffs
• Fix: scheduler administrative page did non save email sender
• Minor fixes on call reprocessing
• Web report filters now use international date and time format
• New: you can mask any number of trailing digits in phone calls numbers for privacy purposes
• Minor fix in local area configuration

• New: H.264 Codec is now fully supported
• New: The conference can be automatically created if resources are available. Note: Scheduling steps 3 and 4 are now optional

MeetNow Phone Interface

• New: Call-back feature

• New: Supports CU CME/ UC500
• New: Supports Aethra, Sony, Cisco CU CCM 5.x and 6.x
• New: Customizable welcome logo
• New: Conference lenght is automatically extended if system resources are available
• Change: New licensing tool. Warning: Old licenses are not compatible. If you have a previous version, please write to licenses@imagicle.com to receive free license upgrades.

MeetNow Phone Interface

• New: Dial-Out feature: attendees can invite other users by pressing 5 while in conference
• New: Improved video mixer algorithm

MeetNow Web Interface

• New: Per-codec bandwidth settings