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You'll love your new attendant console.

MENU AC ML
incluso in 3 SUITE


INCLUDED IN THE IMAGICLE APPLICATION SUITE    
 
  FOR CISCO UC    
 
  CROSS PLATFORM    
 
  FOR SKYPE FOR BUSINESS
AC OVERVIEW ML

The best and most complete operator console solution.

Imagicle Attendant Console is the operator console software solution that integrates perfectly with Imagicle Queue Manager Enterprise to simplify and improve incoming call management.
When creating it, we examined every single telephone operator need: resulting in never-before-experienced interaction between telephone and computer.

A thousand little details combine to create a simple and attractive interface that makes everything available at a click.

 
Overview Live Tabs

Questo modulo non contiene records: va editato solo nel tab :  AppConfig - Edit App Resources

WHY YOU NEED ML

Smile.

Your job becomes easier, and your clients can tell.

It's important to receive clients with a smile on the phone. However, it's hard to do it for hours on end, if you don't have the right tools to simplify repetitive operations so that operators can answer quickly and professionally. All that Imagicle's Attendant Console is missing is your smile.

Smile.

Your job becomes easier, and your clients can tell.

It's important to receive clients with a smile on the phone. However, it's hard to do it for hours on end, if you don't have the right tools to simplify repetitive operations so that operators can answer quickly and professionally.
All that Imagicle's Attendant Console is missing is your smile.

WHY 1ML


The perfect companion
for any telephone operator.

Voice Mail

All telephone functions are just a click away, as are colleagues, company contacts and favorites, list of handled calls and much, much more.

The best solution to make your company's operators quick, efficient and happy.

Attendant Console

Why 3 ML

Things you've always done.
like you've never done them before.

Attendant Console - Call

Answering.

A call is received. You see the contact's name, number and photo. To answer, just click or press a combination of keys.

 

 

Attendant Console -Transfert

Transferring.

Transferring a call to a colleague just takes a second: "Drag and Drop" the call to the desired contact and you're done.

 

 

Attendant Console - Park

Parking.

Just click to put a call on hold.
You can also queue a call on an occupied extension (camp on) and automatically park it when the line is freed.

 

 

Imagicle Attendant - Status

Available?

In a glance you see everything you need to know about your colleagues: if they're available, doing something else or busy with another call.

Imagicle Attendant - Send SMS

Click. Notifying colleagues of calls.

It's easy to notify a colleague of a call. Choose the ready-to-send template with the name and number of the person calling, and just click.

Imagicle Attendant - Queues

Who's on queue?

At a glance, you see how many calls are queued, in which queues, how long they've been waiting and who has priority.

Live HTML

Attendant Console


Example of integration with SalesForce

Fully integrated with your CRM/ERP.

Budget Control

Automatically open a card in your management program (or in any application) to check on a specific event (e.g. when the phone rings, when it is answered, when a call is ended, etc.)
incoming traffic.

WHY 4 ML


Attendant Console - ZoomText Magnifier


Imagicle Attendant and ZoomText Magnifier.

Imagicle Attendant is fully compatible with ZoomText Magnifier, software that makes computer use easier for the visually impaired. It makes it easier to read the screen, enlarging it, and adjusting colors to avoid tiring the eyes.

Ready for any ability.

Attendant Console

Imagicle Attendant was designed to be accessible for visually impaired and blind users.
It is fully compatible with tools for interaction with computers, in particular with ZoomText Magnifier, Display Braille and voice synthesis software (JAWS and NVDA).

Certified by the F. Cavazza Institute

 

CAvazza

WHY ACD


Attendant Console - ACD

Inseparable
from Queue Manager Enterprise.

Attendant Console

Imagicle Attendant was designed to work with Imagicle's Advanced Queueing solution to provide all the functions you need: information and distribution of queued calls, operator login/logout management, performance reports, real-time dashboard and much, much more.

 

 

 

WHY 2 ML

Complete control
in real time.

Operator Console

In a glance, the dashboard gives supervisors a complete and up-to-date snapshot of queuing and operators so they can intervene if necessary.

Supervisors know exactly which operators are available for each queue, how many are on the phone, average and maximum answer times, how many calls have been missed, how many are underway and more.

Operator Console

WHY RUBRICHE

Integrated with each directory

Attendant Console - Colleagues

Colleagues.

Tab dedicated to colleagues with their telephone and presence status, for Cisco Unified Presence Server, Microsoft Lync Server, Avaya Presence Services, Asterisk and other server presence.

Attendant Console -Directories

Personal and company.

All contact cards saved in Exchange, Outlook, SalesForce or any other Database can be integrated and consulted in a flash.

Attendant Console - Pop-Up

With Speedy.

If you want profile access "caller ID”, VIP numbers and Smart Numbers, use them with the Imagicle solution that centralizes and synchronizes all company directories.

Attendant Console - Call

Add a contact.

You just need a click to add new contact to your Console. During a call,  from popup notification... Choose when and how.

 

 

Attendant Console -Transfert

Modify it.

You can modify (or delete) your contacts whenever you want to keep all your directories up-to-date and organized.

 

 

Attendant Console - Park

Share it.

Decide how to save your contacts, inside your personal directories or sharing with your department or the entire company.

 

 

WHY ML 5
 

Operator Console

Imagicle and Plantronics. The perfect pair for every operator.

Operator Console

Operators' work has never been simpler with integration of Blue's Attendant with Plantronics headsets to automatically set the desired status based on operator' proximity to their desk or on whether the headsets are worn or connected to the docking station.

Content App
LOVE CUSTOMERS
Unified Communications

Thousand of happy customers.
Unified Communications

 

With over $5 billion in sales and a portfolio of some 1,000 products, one of the three largest pharmaceutical firms producing generic drugs in the world chose Imagicle to manage its incoming calls.

Mylan chose to improve its customer service by providing its operators with the Imagicle operator's solution paired with the ACD solution to correctly direct calls received from the Cisco UCM system.

Missed calls have been eliminated and the time customers spend on hold significantly reduced.

 

Imagicle


Mylan Inc.

Pharmaceuticals

www.mylan.com


Imagicle ApplicationSuite
for Cisco UC
 

Operator Desk
ACD


Platform: Cisco UCM

 

In 1994, it was the first institution of higher learning established in Namibia.Today, with two campuses, it has over 11,000 students and almost 700 faculty and staff.

In migrating to a Cisco UC system, the Polytechnic adopted all Imagicle suite solutions:
accounting & billing, paired with the budget control module and the phone lock solution, provided complete control over the more than 1,000 extensions, preventing unauthorized telephone use and guaranteeing respect of the telephone budget.

At the same time, its 50 customer service workstations handle vast numbers of calls from the university, while the Imagicle fax server replaced the old fax machines.

 

Imagicle


Polytechnic of Namibia

Education

www.polytechnic.edu.na


Imagicle ApplicationSuite
for Cisco UC
 

Billing - Budget Control
Phone Lock
Operator Desk - ACD
Advanced directories
IP Fax Server


Platform: Cisco UCM

 

It was only natural that the European Institute of Oncology, a non-profit research organization for cancer prevention, diagnosis and treatment, also be a pioneer in managing its communication.

The ACD directs its calls from the Cisco UCM to operators equipped with Imagicle operator consoles who see the caller's name and details in real time thanks to integration with company directories.

Telephone traffic of the 500 users is constantly monitored by the accounting & billing solution, and all users can now send and receive faxes directly from their computer, smartphone or tablet.

 

Imagicle


Istituto Europeo Oncologia

Health

www.ieo.it


Imagicle ApplicationSuite
for Cisco UC
 

Operator Console - ACD
Advanced directories
IP Fax Server
Billing & Accounting


Platform: Cisco UCM

 

 “We chose Imagicle for our operator's workstation, but appreciated it for the entire suite and for the support.” 

Matteo Briotto - IT Manager

For over 50 years, Gabriellie has been selling and processing steel in Italy.
With six different companies, over 180,000 sq. m of industrial plant throughout northern Italy, the entire group now employs over 1,200 people.

When switching to Cisco UCM 9.1, it was natural to choose Imagicle solutions because they guaranteed Gabrielli would receive all the functions it needed while improving those of UC without compromise.

Case History >>

 

Imagicle


Gruppo Gabrielli Spa

Processing steel

www.gruppogabrielli.it


Imagicle ApplicationSuite
for Cisco UC
 

Operator Console - ACD
Advanced directories
Audio Skype Gateway
Accounting & Billing


Platform: Cisco UCM 9.1

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