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On Premise or Hosted


For your customers requiring
custom features and total control 


In the Cloud


For your customers looking for effective services, with no infrastucture-skills.

Referral

WHY

Imagicle ApplicationSuite.
Clear value for every Service Provider.
 

app suite for service providers

Differentiate

Integrate in a single suite faster, smarter, easier ways to communicate and collaborate. Customers going for Cloud (but even preferring on prem) refuse to do without.

app suite for service providers

Lower TCO

One Suite, one VM, one integration, one support, unparallaled easy to use and manage apps. Every day you can lower your TCO thanks to process standardization.

app suite for service providers

Deliver Flexibility

You can serve large enterprises as well "Mom and Pop" customers, giving them the opportunity to have a best-of-breed solution.
On-Prem, Hosted or in the Cloud. 


 
 
ONESUITE

One Suite, for any platform.

The Imagicle ApplicationSuite for Service Provider perfectly integrates with the most popular UC platforms.
You can have your Cisco HCS for your midmarket and large customers and a different platform for soho customers and add new services to all of them.

It offers you an incredible opportunity.
 

 
 

All the must-have solutions for every company. Included.

 


  • Attendant

    Console

    The operator console software solution that simplifies telephone traffic handling.

     

  • ACD

    Customer Service

    The ultimate ACD for handling, dispatching and monitoring incoming phone calls.

     

  • IVR

    Auto Attendant

    Add to your system all the IVR features you need for your system.

     

  • Call

    Recording

    Records your company calls in both selective and automatic mode.

     

  • Directory 
    Caller ID

    Synchronize company contacts for fast searches, click to call, Caller ID.

     

  • IP Fax
    Server

    The IP Fax server that enhances your savings and your productivity.

     

  • Accounting
    & Billing

    The most advanced solution for monitoring telephone traffic.

     

  • Budget 
    Control

    Smartly assigns a budget to the calls, alerts via e-mail and locks the phone.

     

  • Phone 
    Lock

    Easily lock your phone avoiding abuses and surprises on your bill.

     

  • Desktop
    CTI

    The CTI client-server software that enhances the use of your phone.

     

  • Voice 
    Mail

    The voice mail that integrates and extends Cisco UC functionalities.

     

  • Hospitality

    Services

    Integrates the PBX with the Hotel PMS adding the necessary hotel services.

     

  • Gadgets
    for Jabber

    Integrates Imagicle apps into Cisco Jabber desktop making it even better.

     

  • Mobile

    Apps

    Access on your app everywhere from your device. For AppStore and Google Play.

     

  • Care

     Services

    All the support you need is already inside.

     
  •  
  •  
  •  
the best
Unified Communications for service providers

The best UCaaS for your Customers.

If you are looking to empower your new Cloud Communications offering with those services customers don’t want to miss, the Imagicle AppSuite is your best choice.

 

Imagicle
One Suite


We have included in one Virtual Machine all the Apps missing from your Cloud UC offering.

Imagicle
For all Customers


The AppSuite includes best-of-breed solutions ready to use for small-medium and large customers.

Imagicle
For each User


Empower your cloud users with best-in-class apps making their job faster, smarter
and easier.

Imagicle
Define your model 


Multi-instance or pure multi-tenant. Define your delivery model as you wish and we
will support you.

Imagicle
The piece you need


You can include it as a bundle in your standard offer or as a single app on a project basis. Just click to deliver. 

Imagicle
One Support


Our Success Support team will assist you and your customers, streamlining your customer service process.

Imagicle
Scale as you grow


Start small and grow big. Start your project with a few thousands of users and extend susbcriptions as needed.

Imagicle
Pay as you grow


Limited up-front investments are required and you pay as your subscription will grow. 

Imagicle
Go global


Ready to serve multinational customers in complex scenarios, and support your international strategy.

EXPO - IMAGE
 
 
EXPO - TEXT

 

 

Cisco chooses Imagicle to enable
Cisco HCS Shared Architecture 

Thanks to Imagicle Speedy Enterprise it is finally possible to use Cisco HCS in a shared architecture, ensuring a separated access to local contacts and corporate directories to different customers connected to the same shared instance, both from IP Phone and Jabber, from the office and in mobility (MRA).

Christian Bongiovanni

"Our experiences with several Service Providers all over the world, our strong collaboration with Cisco and our presence on Cisco GPL, allowed us to fill the gap on an essential functionality missing in HCS and needed for those architectures based on just one instance shared among multiple customers, and that was basically preventing its commercial launch." 
Christian Bongiovanni, coCeo & CTO at Imagicle

Cisco withepaper

Read now the Cisco whitepaper to implement a Cisco HCS Shared architecture
and Imagicle Speedy Enterprise.

GLOBAL CALL
imagicle

Global call for Service Providers

Content App
Live HTML

A quick tour of our solutions for Cisco UC.

features APPSUITECISCO

Compatible with your system.

See complete compatibility details on each application page.

 

 

 

Platforms
BE6K/7K
CUCM
HCS
imagicle

12

12

12

Attendant ConsoleAttendant

8.6, 9.x, 10.x, 11.x

7.x, 8.x, 9.x, 10.x, 11.x

8.6, 9.x, 10.x

ACDAdvanced Queueing

8.6, 9.x, 10.x, 11.x

7.x, 8.x, 9.x, 10.x, 11.x

8.6, 9.x, 10.x

auto attendant - IVRAuto Attendant

8.6, 9.x, 10.x, 11.x

7.x, 8.x, 9.x, 10.x, 11.x

8.6, 9.x, 10.x

Call recordingCall Recording

8.6, 9.x, 10.x, 11.x

8.x, 9.x, 10.x, 11.x

8.6, 9.x, 10.x

DirectoryDirectory & Caller ID

8.6, 9.x, 10.x, 11.x

7.x, 8.x, 9.x, 10.x, 11.x

8.6, 9.x, 10.x

Accounting & BillingIP Fax Server

8.6, 9.x, 10.x, 11.x

7.x, 8.x, 9.x, 10.x, 11.x

8.6, 9.x, 10.x

Accounting & BillingAccounting & Billing

8.6, 9.x, 10.x, 11.x

7.x, 8.x, 9.x, 10.x, 11.x

8.6, 9.x, 10.x

Budget controlBudget Control

8.6, 9.x, 10.x, 11.x

7.x, 8.x, 9.x, 10.x, 11.x

8.6, 9.x, 10.x

phone lockPhone Lock

8.6, 9.x, 10.x, 11.x

7.x, 8.x, 9.x, 10.x, 11.x

8.6, 9.x, 10.x

CTIDesktop CTI

8.6, 9.x, 10.x, 11.x

7.x, 8.x, 9.x, 10.x, 11.x

8.6, 9.x, 10.x

Voice mailVoice Mail

8.6, 9.x, 10.x, 11.x

7.x, 8.x, 9.x, 10.x, 11.x

8.6, 9.x, 10.x

Hospitality Services Hospitality services

8.6, 9.x, 10.x, 11.x

7.x, 8.x, 9.x, 10.x, 11.x

8.6, 9.x, 10.x

Jabber gadgetsJabber Gadgets

6

6

6

Mobile AppsMobile Apps

Fax, Contacts, Supervisor

Fax, Contacts, Supervisor

Fax, Contacts, Supervisor

Supported Platforms

Cisco BE6K/7K, Cisco UCM, Cisco HCS

Cisco BE6K/7K, Cisco UCM, Cisco HCS

Cisco BE6K/7K, Cisco UCM, Cisco HCS

Scalability

up to 50,000 users
(more on a project basis)

up to 50,000 users
​(more on a project basis)

up to 50,000 users per instance
​(more on a project basis)

Provisioning

Manual or automatic from multiple CuCM cluster via AXL or Microsoft AD, LDAP/OpenLDAP systems and CSV files.

Manual or automatic from multiple CuCM cluster via AXL or Microsoft AD, LDAP/OpenLDAP systems and CSV files.

Manual or automatic from multiple  CuCM cluster via AXL or Microsoft AD, LDAP/OpenLDAP systems and CSV files.

High Availability

Yes

Yes

Yes

System alarms

Yes, via email and SNMP

Yes, via email and SNMP

Yes, via email and SNMP

Security

https, secure SMTP/IMAP/POP3

https, secure SMTP/IMAP/POP3

https, secure SMTP/IMAP/POP3

Server OS

Microsoft Windows Server
2016-2012-2008

Microsoft Windows Server
2016-2012-2008

Microsoft Windows Server
2016-2012-2008

Database

Microsoft SQL Server Express 2008 R2 is included for free. Any commercial version of Microsoft SQL Server rel. 2005-2008-2012-2014-2016 is also supported (Not included)

Microsoft SQL Server Express 2008 R2 is included for free. Any commercial version of Microsoft SQL Server rel. 2005-2008-2012-2014-2016 is also supported (Not included)

Microsoft SQL Server Express 2008 R2 is included for free. Any commercial version of Microsoft SQL Server rel. 2005-2008-2012-2014-2016 is also supported (Not included)

Presence integration

Yes, with Cisco Presence Server and Microsoft Lync

Yes, with Cisco Presence Server and Microsoft Lync

Yes, with Cisco Presence Server and Microsoft Lync

IM integration

Yes, with gadget for Cisco Jabber Desktop for Windows

Yes, with gadget for Cisco Jabber Desktop for Windows

Yes, with gadget for Cisco Jabber Desktop for Windows

Mail server integration

MS Exchange, Lotus Domino, IMAP, SMTP, POP3, GOOGLE, OFFICE 365

MS Exchange, Lotus Domino, IMAP, SMTP, POP3, GOOGLE, OFFICE 365

MS Exchange, Lotus Domino, IMAP, SMTP, POP3, GOOGLE, OFFICE 365

Virtualization

Yes, with VMware, Citrix, Microsoft HyperV

Yes, with VMware, Citrix, Microsoft HyperV

Yes, with VMware, Citrix, Microsoft HyperV

Globalized Dialing Plan (E.164) support

Yes

Yes

Yes

Multi-tenant / shared instance support

Yes

Yes

Yes

Multi cluster support

Yes

Yes

Yes

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