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Imagicle ApplicationSuite Requirements.

SERVER MATRIX PER APPS PER CLIENTE ML

Identify the server required based on  the number of applications to run on the same server and on the size of your apps. Apps are classified for that scope on the basis of the size they're usually proposed to different type of Customers: Small businesses, Medium businesses and Large Enterprises.

 

 

Number of applications running on the same server by customer type

Imagicle server

Small business

Imagicle server

Medium business

iamgicle server

Enterprise

 

Up to 3 apps

AX Server

AX Server

BX Server

 

Up to 5 apps

AX Server

BX Server

CX Server

 

Up to 7 apps

BX Server

CX Server

DX Server

 

Up to 9 apps

CX Server

CX Server

multiple servers are required, contact us for a project

 

Up to 11 apps

CX Server

DX Server

multiple servers are required, contact us for a project


REM CDR requires a different local PC-Servers and redundancy product codes require a separate server as the basic licenses accordingly to the apps classification.

 

server type ML

Server type or virtual machine

 

 


Server 
Class

 


CPU*


RAM


HD


Operating system

 

Class AX

Any Dual Core or higher /
2 dedicated vCPU (4 vCPU with Hyper-T) with 1.5Ghz reservation

4 GB

80 GB

MS Windows Server 2012-2016 R2 Standard/Data Center/Essentials, MS Windows 2008/2008 R2 Standard/Enterprise, MS  Windows 2012 Standard/Data Center/Essentials**.
English Build, any Language pack supported.

 

Class BX

Dual Core E3-1240 V2 or higher / 2 dedicated vCPU (4 vCPU with Hyper-T) with 2.5Ghz reservation

4 GB

80 GB

MS Windows Server 2012-2016 R2 Standard/Data Center/Essentials, MS Windows 2008/2008 R2 Standard/Enterprise, MS  Windows 2012 Standard/Data Center/Essentials**.
English Build, any Language pack supported

 

Class CX

Quad Core E5-2620-v3 or higher / 4 dedicated vCPU (8 vCPU with Hyper-T) with 4.8Ghz reservation

8 GB

120 GB

MS Windows Server 2012-2016 R2 Standard/Data Center/Essentials, MS Windows 2008/2008 R2 Standard/Enterprise, MS  Windows 2012 Standard/Data Center/Essentials**.
English Build, any Language pack supported

 

Class DX

Dual Quad Core E5-2620-v3 or higher / 8 dedicated vCPU (16 vCPU with Hyper-T) with 8.9Ghz reservation

16 GB

120 GB

MS Windows Server 2012-2016 R2 Standard/Data Center/Essentials, MS Windows 2008/2008 R2 Standard/Enterprise, MS  Windows 2012 Standard/Data Center/Essentials**.
English Build, any Language pack supported

         
* Check if your CPU meets the minimum system requirements here: www.cpubenchmark.net
Host must Not have oversubscription of resources to grant the right performances to the Imagicle virtual machine.
** Windows Server 2012 R2 Essentials license can’t be activated on Imagicle Virtual Appliance. If you plan to use Virtual Appliance, you need one of the Windows Server 2012 R2 Standard Edition version.
If you are planning to use TAPI based applications (QME-Attendant Console–CTI-StoneLock), please verify your PBX TAPI driver supports 64-bit OS. If not supported we recommend using a 32-bit OS: the first Cisco UCM release that has native 64Bit support is 8.5(1) SU.
If you are using MS Windows Server 2008, you have to use Enterprise Edition if you want activate StoneFax 8 channels or higher.
If hyperthreading is enabled please consider 2x vCPU required.
On Windows 2016 OS, Cisco TSP client (TAPI) is supported only for CUCM version >= 11.5. If you are going to use earlier versions, Imagicle has a workaround for that.

 

 

Imagicle 

For more info regarding Windows OS for the Imagicle ApplicationSuite please visit  www.imagicle.com/go/OS

 

 

CLASSIFICAZIONE APPS PER TIPO CLIENTE ML

App classification per Customer Type

 

 

App classifications
per Customer type.

Imagicle server

Small business

Imagicle server

Medium business

Imagicle server

Enterprise

 

Accounting and Billing extensions

Blue's Enterprise 4/Lync,  Billy Blue's 4

<=120

>120-1000

>1000-25000

 

Budget Control extensions

Budget Control

<=120

>120-1000

>1000-25000

 

Phone Lock users

StoneLock

<=120

>120-1000

>1000-25000

 

IP Fax Server channels

StoneFax

<=4

>4-20

>20-90*****

 

Directory users

Speedy Enterprise

<=120

>120-1000

>1000-25000

 

ACD-IVR channels

Queue Manager Enterprise / IVR Module

<=30

>30-60

>60-120

 

CTI - Attendant Console users*

Blue's Attendant Professional - Enterprise

<=10

>10-30

>30-100

 

CTI - Desktop users*

Blue's One CTI Enterprise

<=25

>25-100

>100-500

 

IVR Manager gateways

IVR Manager Enterprise

IVR Manager can be always included and does not affect the server requirements.

 

Voice Mail & UM channels

SSAM

<=4

>4-48

 

 

Call recording channels**

Call Recording

<=4

>4-20

>20-45***

 

Hospitality services users****

Hotel Pack for Cisco UC

<=120

>120-1000

>1000-25000

       
If you have selected applications from different groups (e.g. two Small and one Medium), you should consider all of them in the highest group of the server requirements with a weight of 0.5 per each Small App and of 0.75 per each Medium App (in the example you should consider them as 2 Medium apps).
 
* CTI applications for Attendant Console and Desktop users should be considered as a single app for server requirements.
** Imagicle Call Recording should be considered as 3 apps for server requirements.
*** Over than 45 channels and until of 90 channels CX Server is required. Over than 90 channels multiple servers are required in active-active mode.
**** Hotel Pack for Cisco UC should be considered as four apps for server requirements.
***** More than 50 channels, CX server is the minimum requirement
  
virtualization ML

Virtualization requirements

 

Imagicle

  • Our applications are ready to run on any virtualization environment as VMware, Microsoft, Citrix, etc.

  • If you install Imagicle applications on a Virtual Machine, you must allocate the amount of RAM, CPU power and disk space stated in the server table. The virtual hardware resources must be reserved, that is, they must not be shared with other virtual machines.

data storage ML

Data storage requirements

   

TheImgicle SQL Server suite installation includes Microsoft® SQL Server® 2008 R2 Express database, offering top security, improved performance and 10 GB database. The update of existing installations, automatically upgrades to the latest version, in a transparent operation for the system administrator.

 

The applications store configuration and data in the SQL 2008 R2 Express database, with the following storage considerations:

Billing for Cisco

Accounting and Billing – requires 2.5 GB per million calls to keep online for reporting

 IP Fax server


IP Fax Server – requires 1 GB per million of faxes sent/received to keep online for retrieval.
The fax attachment is stored on the file system (not in the DB) and requires an average of 100 KB each one (100 GB of disk space per million of faxes)

 Directory for Cisco


Directories – 2 KB per each contact in the directories (400 MB per 200,000 contacts)

ACD for Cisco

ACD – requires 1.5 GB per million of calls treated and agent detail records

Imagicle

CTI – Attendant Console – requires 0.5 GB per million of calls kept for the clients registry.

Voice mail for Cisco

SSAM – no DB usage. The messages are stored on the file system, with an average of 3 MB for each recorded message

Call recording for Cisco

Call recording – requires 300KB disk space per recording minute. Having 500GB hard disk, it is possible to store up to 300,000 call recordings, 5 minutes each, which corresponds to 1 year «always on» recordings for 20 agents. It is possible to export recording to external Network File System for longer retention.

 

Users and other apps require a very small amount of space in the DB, negligible for the DB and Hard Drive storage calculation.

If you need more than 10GB online data (Large business scenario), a Microsoft® SQL Server commercial license must be used (not included with the product).
For Microsoft SQL license considerations, you will need as many CALs as the number of users accessing the Imagicle applications or the core/processor license that includes unlimited CALs. The applications can be installed on the same server running Microsoft SQL Server or on a different machine (a dedicated machine is not required).

 

 

CLIENT ML

Client - hardware and software requirements

 

Imagicle Imagicle   imagicle

 
Desktops-Laptops

 
  IP Phones

 

 
  Mobile devices

Attendant Console, CTI

CPU dual-core or higher, 2GB RAM,
OS MS Windows Vista/7/8/10 32-64 bit
19” Monitor, 1280 x 1024 or above

 

ImagicleBlue's Attendant is supported by Imagicle on the following editions of Windows 10: Pro, Education and Enterprise.

Blue's Attendant is supported on the in-market supported servicing branches of Windows 10 including Current Branch and Current Branch for Business.
 

Mail - Mail2Fax

any e-mail client

 

Web portal

Internet Explorer, Firefox, Safari, Chrome browser
 

 

Phone Lock

Cisco 6921 - 6941 - 6945 - 6961 - - 7800 series - 8941 (SCCP) - 8945 (SCCP) - 8961 - 9951 - 9971 
no visual indication of phone status.
In this case, you may divert an outgoing call attempt to a number that will return an unauthorized call message, for instance through: Imagicle SSAM, Imagicle IVR Manager, Imagicle Queue Manager Enterprise, Third party voice mail systems

Cisco 7911 - 7912 (SCCP) - 7920 - 7922 - 7931  - 7940 - 7942 - 7945 - 7960 - 7962 - 7965 - 7970 - 7975 - 8800 series
models which support visual indication of phone locking status.

Phone locking is also available for all the other IP phones CTI managed.

Directory & Caller ID

Cisco 6921 - 6941 - 6945 - 6961
7800 series
7911 - 7912 - 7921 - 7922 - 7925g - 7931 - 7941 - 7942 - 7945 - 7961 - 7962 - 7965 - 7970 - 7975 (also old 7906, 7940, 7960)
8800 series

8941 - 8945 - 8961

9951 - 9971
DX650 - DX80 - DX70 

Call Recording

conference call recording method: any phone

Built-in Bridge recording method: 7900, 8900, 9900, DX series
check details on Cisco Recording Supported Device Matrix here

Hotel Pack

from the affordable 3900 series to the high-end 9900 or the new DX series. But if you need to keep your analog phones, you can do that, too.

 
 

Imagicle Supervisor

iPad
 

Imagicle Fax - Imagicle Contacts

iPhone/iPad and Android devices
 

Mail - Mail2Fax

any e-mail client
 

Web portal

browser Safari, Chrome

 

 

 

 

  

 

Imagicle

Extra savings with Imagicle Apps
on the same Cisco UCS server

Now you can run the Imagicle AppSuite on the same Cisco UC on UCS server! Your preferred Imagicle solutions, can now be co-resident with the Cisco Unified Communications virtual machines on the Cisco Unified Computing Systems (UCS), providing cost saving and even more integration with Cisco.

 
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