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End Of Life Policy
 

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Imagicle product portfolio is continuously updated and improved to grant state of the art solutions and fit the customer’s expectations.  During this innovation process some products can be withdrawn from the pricelist (End of Sale) because replaced with a more advanced one or dismissed.

You can updgrade to the new product if available and keep your Imagicle products always up-to-date (upgrade is included with the appropriate Imagicle Care plan), or plan the upgrade you need.
 

Imagicle end of life
 

For the 3 years after the End of Sale date, Imagicle will provide the needed support to the product and bug fixing as per the ImagicleCare policies: the upgrade to the newer version could be required to fix specific issues.

The product is no longer supported after 3 years from End of Sale and the upgrade, if available, is required.
In any case an ImagicleCare plan must be active to access support, more info here or contacting our Sales Team.

Please check the table below to see if your product is supported or if you need to upgrade it to current version.
This End of Life policy is not applicable to Third party products sold by Imagicle, subjected to the End of Life policies of their own vendors.

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Products in end of sale

 

 

Product

End of sale

End of support

 

Upgrade available to

 
             
 

SAS 2.x for Cisco Call Manager

01/31/2009

01/31/2012

 

Imagicle App Suite for Cisco UC current release

 
 

Billy 2

01/31/2009

01/31/2012

 

Billy Blue's 4

 

 

StoneFax

01/31/2009

01/31/2012

 

StoneFax

 

 

Speedy 2

01/31/2009

01/31/2012

 

Speedy Enterprise

 

 

IVR

01/31/2009

01/31/2012

 

IVR Manager Enterprise

 

 

Queue Manager

01/31/2009

01/31/2012

 

Queue Manager Enterprise

 

 

SSAM

01/31/2009

01/31/2012

 

SSAM

 
             
 

SAS 2.x for Cisco Call Manager Express

01/31/2009

01/31/2012

 

Imagicle App Suite for Cisco UC current release

 
 

Billy 2

01/31/2009

01/31/2012

 

Billy Blue's 4

 

 

StoneFax

01/31/2009

01/31/2012

 

StoneFax

 

 

Queue Manager

01/31/2009

01/31/2012

 

Queue Manager Enterprise

 

 

Speedy 2

01/31/2009

01/31/2012

 

Speedy Enterprise

 

 

SSAM

01/31/2009

01/31/2012

 

SSAM Enterprise

 

 

Concerto

01/31/2009

01/31/2012

 

-

 
             
 

SAS 2.x for Cross Platform

01/31/2009

01/31/2012

 

Imagicle App Suite Cross Platform current release

 
 

StoneFax

01/31/2009

01/31/2012

 

StoneFax

 

 

SSAM

01/31/2009

01/31/2012

 

-

 
             
 

SAS 3.x for Cisco Call Manager

03/08/2011

03/08/2014

 

Imagicle App Suite for Cisco UC current release

 
 

Billy Blue's 3 and 4

03/08/2011

03/08/2014

 

Billy Blue's 4

 

 

StoneFax

03/08/2011

03/08/2014

 

StoneFax

 

 

Speedy

03/08/2011

03/08/2014

 

Speedy Enterprise

 

 

StoneLock

03/08/2011

03/08/2014

 

StoneLock

 

 

IVR Manager

03/08/2011

03/08/2014

 

IVR Manager Enterprise

 

 

Queue Manager

03/08/2011

03/08/2014

 

Queue Manager Enterprise

 

 

SSAM

03/08/2011

03/08/2014

 

SSAM

 
             
 

SAS 3.x for Cisco Call Manager Express

03/08/2011

03/08/2014

 

Imagicle App Suite for Cisco UC current release

 
 

Billy Blue's 3 and 4

03/08/2011

03/08/2014

 

Billy Blue's 4

 

 

StoneFax

03/08/2011

03/08/2014

 

StoneFax

 

 

Speedy Professional

03/08/2011

03/08/2014

 

Speedy Enterprise

 

 

IVR Manager Professional

03/08/2011

03/08/2014

 

IVR Manager Enterprise

 

 

Queue Manager

03/08/2011

03/08/2014

 

Queue Manager Enterprise

 

 

SSAM Professional

03/08/2011

03/08/2014

 

SSAM Enterprise

 

 

Concerto

03/08/2011

03/08/2014

 

-

 
             
 

SAS 3.x for Cross Platform

03/08/2011

03/08/2014

 

Imagicle App Suite Cross Platform current release

 
 

StoneFax

03/08/2011

03/08/2014

 

StoneFax

 

 

SSAM

03/08/2011

03/08/2014

 

-

 
             
 

SAS 2013 for Cisco Call Manager Express

08/25/2013

08/25/2016

 

Imagicle App Suite for Cisco UC current release

 
 

Billy Blue's 3 and 4

08/25/2013

08/25/2016

 

Billy Blue's 4

 

 

StoneFax

08/25/2013

08/25/2016

 

StoneFax

 

 

Speedy Professional

08/25/2013

08/25/2016

 

Speedy Enterprise

 

 

IVR Manager Professional

08/25/2013

08/25/2016

 

IVR Manager Enterprise

 

 

Queue Manager

08/25/2013

08/25/2016

 

Queue Manager Enterprise

 

 

SSAM Professional

08/25/2013

08/25/2016

 

SSAM Enterprise

 

 

Concerto

08/25/2013

08/25/2016

 

-

 
             
 

Blue's 2000

01/31/2002

01/31/2005

 

Blue's Professional
(or Blue's Enterprise 4 over 48 extensions)

 

 

Blue's Professional Multisite

05/11/2015

05/11/2018

 

Blue's Professional
(or Blue's Enterprise 4 over 48 extensions)

 

 

Blue's 2002 Hotel

02/01/2005

02/01/2008

 

Imagicle Hotel

 

 

Blue's Card

06/01/2007

06/01/2010

 

-

 

 

Blue's Enterprise 2000

01/31/2006

01/31/2009

 

Blue's Enterprise 4

 

 

Blue's Enterprise Pro

01/31/2009

01/31/2012

 

Blue's Enterprise 4

 

 

Blue's Hotel Pro

03/01/2013

03/01/2016

 

Imagicle Hotel

 

 

Blue's IP Buffer

06/30/2015

06/30/2016

 

-

 

 

Blue's One Personal CTI

03/31/2015

03/31/2018

 

-

 

 

Blue's Personal

12/31/2005

12/31/2008

 

-

 

 

Fax2IP

02/15/2012

02/15/2015

 

-

 

 

Meetnow Audio

04/01/2015

04/01/2018

 

-

 

 

Meetnow Video

02/15/2012

02/15/2015

 

-

 

 

SkyStone ACD

01/01/2012

01/01/2015

 

-

 

 

SkyStone ACD 2011

03/15/2013

03/15/2016

 

-

 

 

SkyStone Audio 1.x

01/01/2009

01/01/2012

 

-

 

 

SkyStone Audio Enterprise 2.x

12/01/2010

12/01/2013

 

-

 

 

SkyStone Audio Enterprise 3.x

01/01/2012

01/01/2015

 

-

 

 

SkyStone Audio Professional 2.x

12/01/2010

12/01/2013

 

-

 

 

SkyStone Audio Professional 3.x

01/01/2012

01/01/2015

 

-

 

 

SkyStone Audio Professional 2011

03/15/2013

03/15/2016

 

-

 

 

SkyStone Audio Enterprise 2011

03/15/2013

03/15/2016

 

-

 

 

Skystone Audio 2013 (on XP OS)

 

12/31/2014

 

-

 

 

SkyStone Video 2.x

12/01/2010

09/18/2013*

 

-

 

 

SkyStone Video 3.x

07/30/2012

09/18/2013*

 

-

 

 

SkyStone Video 2012

03/31/2013

09/18/2013*

 

-

 

 

SkyStone Audio 2013

03/01/2017

03/01/2020**

 

-

 

 

SkyStone Video 2013

03/01/2017

03/01/2020**

 

-

 
 
*the end of support deadline occurs earlier than the 3 years planned by Imagicle End of Life Policy.
This because starting from Version 6.14, Skype no longer supports videocalls from/to older Skype
that were installed with Skystone video 2.x, 3.x and 2012, thus making it impossibile to make it work properly.
**Customers with active contracts will continue to receive support until their contracts have expired and anyway no later than March 1 2020,
or until Microsoft will do other changes affecting Skype Desktop API, causing sudden service interruption
as specified in our SkyStone EULA.
 

 

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