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INCLUDED IN THE IMAGICLE APPLICATION SUITE    
 
  FOR CISCO UC    
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Record and archive
your calls easily.

 

Imagicle Call Recording is Imagicle's new solution for centralized call recording for Cisco UC platforms.

It's easy to use, reliable, flexible and at the right price, dedicated to any company that needs to record calls either for critical services with legal requirements, for operator training or just to keep track of important calls.

It offers two recording modes: Always On, where every single call is automatically recorded with no user intervention, and On Demand, for only those conversations that need to be recorded.

Imagicle Call Recording can be integrated with Cisco platforms in three ways, making it perfect for e-cloud hosted environments as well.

 
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WHY YOU NEED ML

There are moments you don't want to miss.

Record them.

Whether your organization needs to record every call for legal reasons (emergency services, telephone orders, etc.), or you want to give your employees the option of recording important calls, or to be able to play back a new sales person or operator's call for training purposes, Imagicle Call Recording is the solution for you.
Flexible enough to adapt to any scenario, reliable and secure as required for your calls, easy to use and available to every one of your employees.

There are moments you don't want to miss.

Record them.

Whether your organization needs to record every call for legal reasons (emergency services, telephone orders, etc.), or you want to give your employees the option of recording important calls, or to be able to play back a new sales person or operator's call for training purposes, Imagicle Call Recording is the solution for you.
Flexible enough to adapt to any scenario, reliable and secure as required for your calls, easy to use and available to every one of your employees.

HOTELPACKCISCO why 1

Easy, convenient and confidential.

IP Fax Server

If you need to record every call you receive on a specific line or extension, even if forwarded to your cell phone, you don't need to do a thing. It's all automatic. However, if you want to be able to decide which calls to record, it's as easy as pressing a button on your phone, or an icon in the new Imagicle Gadget for Jabber (available Summer 2015). Your calls will be encrypted and only you will be able to play them back (in addition to the supervisor and administrator, if authorized). 

 

Cisco Call Recording
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Even outside the office.

Imagicle Call Recording also lets you record conversations when you're not at your desk. With "free seating" mode, you can record a conversation by activating a conference from a different location, entering your PIN.

If you need to record company calls intended for colleagues who answer from their cell phone or a phone not on the network, such as for an on-call service, you can do it automatically in Network-Based Recording mode.

 

WHY 1ML

Play back whenever you want.

IP Fax Server

Imagicle Call Recording offers you a free, simple client application that, once you've entered your credentials, lets you search and play back your calls saved and encrypted on the server, at any time.  

If you need to play back the latest recording, you can also do it directly from your phone.

Cisco Call Recording

WHY 4 ML
Cisco Call Recording

Save and archive.

IP Fax Server

To make searches fast and easy, all recorded phone calls are saved and indexed locally on the Imagicle server, using the Microsoft SQL Server database in the ApplicationSuite. You can organize your list by date, tenant-group, agent, extension, etc., and search for any field.

Every call is encrypted and password protected, so that only authorized people can play them back using the Search&Play application.

If you want, you can also automatically export them (unencrypted) to an external NSA.
Every minute of recording requires about 300 KB. You will only need a 500 GB disk to save up to 300,000 calls of 5 minutes each, or about a year's worth of recordings for 20 agents!

WHY ACD

"This call will be recorded...".

IP Fax Server

Imagicle Call Recording offers you a variety of options to inform callers that their call is about to be recorded, depending on the recording method chosen.

For On Demand service, based on a telephone conference, the system can automatically play personalized messages. 

In the other modes, the system can automatically send a standard tone at the beginning (and during) recording, and can also add an automatic personalized message at the beginning of each incoming call, using announcements from Queue Manager Enteprise. 

Content App
Polytechnic of Namibia NORM
Unified Communications

Thousand of happy customers.
Unified Communications

 

In 1994, it was the first institution of higher learning established in Namibia.Today, with two campuses, it has over 11,000 students and almost 700 faculty and staff.

In migrating to a Cisco UC system, the Polytechnic adopted all Imagicle suite solutions:
accounting & billing, paired with the budget control module and the phone lock solution, provided complete control over the more than 1,000 extensions, preventing unauthorized telephone use and guaranteeing respect of the telephone budget.

At the same time, its 50 customer service workstations handle vast numbers of calls from the university, while the Imagicle fax server replaced the old fax machines.

 

Imagicle


Polytechnic of Namibia

Education

www.polytechnic.edu.na


Imagicle ApplicationSuite
for Cisco UC
 

Billing - Budget Control
Phone Lock
Operator Desk - ACD
Advanced directories
IP Fax Server


Platform: Cisco UCM

 

 “We chose Imagicle for our operator's workstation, but appreciated it for the entire suite and for the support.” 

Matteo Briotto - IT Manager

For over 50 years, Gabriellie has been selling and processing steel in Italy.
With six different companies, over 180,000 sq. m of industrial plant throughout northern Italy, the entire group now employs over 1,200 people.

When switching to Cisco UCM 9.1, it was natural to choose Imagicle solutions because they guaranteed Gabrielli would receive all the functions it needed while improving those of UC without compromise.

Case History >>

 

Imagicle


Gruppo Gabrielli Spa

Processing steel

www.gruppogabrielli.it


Imagicle ApplicationSuite
for Cisco UC
 

Operator Console - ACD
Advanced directories
Audio Skype Gateway
Accounting & Billing


Platform: Cisco UCM 9.1

 

 “One of the finest support services I've ever tried” 

David Lawson - IT Analyst

Cubiks is an international consulting firm that designs and provides services for human resources assessment and development.
Over 1,000 clients in 50 countries use Cubiks solutions.

The company chose the Imagicle directory management solution for the guaranteed support service ready to answer any question in six different languages.

 

Imagicle


Cubicks

Human resources

www.cubiks.com


Imagicle ApplicationSuite
for Cisco UC
 

Advanced directory


Platform: Cisco UCM

 

With over 200 production units in 41 countries, Sibelco is a world leader in the extraction and processing of natural raw materials used in a wide range of applications.

Sibelco Europe is involved in a project to manage its sites in Belgium, Netherlands, Germany, Italy, England and Norway using a single Cisco UCM cluster.
In collaboration with FAR Networks, which is managing the migration process, the Italian and Belgian site have already implemented Imagicle solutions for telephone traffic control and centralized directory management, which has been personalized for speed dial numbers.
Thanks to the successful use of Imagicle apps, management has decided to extend the services to the other European sites in the near future.

 

Imagicle


Sibelco

Minerali industriali

www.sibelco.eu


Imagicle ApplicationSuite
for Cisco UC
 

Accounting & Billing
Advanced Directory
Speed dial


Platform: Cisco UCM

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