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Imagicle Summer 2016 - Introducing the new Release.

Jul 07 2016

Imagicle
Call Recording

Look who's talking now!

Thanks to External Call Control function (based on the support of CURRI protocol), Call Recording is now able to playback an announcement at the beginning of an incoming call, warning the call will be recorded.

The messages are easily configurable from the interface of your Cisco UC system, no additional apps required.

  Attendant Console
Imagicle
Attendant Console

Two new status to know everything about your colleagues.

Call forward and Forwarded to VoiceMail are the new status that will enhance the readiness and efficiency of your operators while transferring calls.

 

IVR Module
for Queue Manager Enterprise

IVR develops again with two new reports.

Busy Channels report.

Check if your IVR channels are enough for your company. Find it out now thanks to the report that allows you to compare busy channels with those available according to your license.

 

 

Trend Analysis.

Improve the quality of your service monitoring trends of your performance by day, week or year.

 

 

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