Menu
APPSUITECISCO OVERVIEW ML

Finally you can buy all the Imagicle apps you need directly from Cisco!

As of 10th February 2017, all your favorite Imagicle apps can be ordered via Cisco GPL through the Solutions Plus program.

We’re really proud to announce that Cisco has selected 7 Imagicle Apps as its official UC apps solutions worldwide, expanding its portfolio by introducing Imagicle Attendant Console with Advanced ACD-IVR, Hospitality Pack in addition to Call Accounting & Billing, Advanced Directory Services and Fax Server already available on Cisco GPL S+ since February 2012.

No matter how big your company is, the solutions now available perfectly fit your needs, either you are a family business or a large enterprise.

 

Buy Activate

 

 

 

 

Finally you can buy all the Imagicle apps you need directly from Cisco!

As of 10th February 2017, all your favorite Imagicle apps can be ordered via Cisco GPL through the Solutions Plus program.

We’re really proud to announce that Cisco has selected 7 Imagicle Apps as its official UC apps solutions worldwide, expanding its portfolio by introducing Imagicle Attendant Console with Advanced ACD-IVR, Hospitality Pack in addition to Call Accounting & Billing, Advanced Directory Services and Fax Server already available on Cisco GPL S+ since February 2012.

No matter how big your company is, the solutions now available perfectly fit your needs, either you are a family business or a large enterprise.

 

Buy Activate

 

 

 

 

 
ONE SUITE

One Suite, One VM, One integration for all your UC projects.
On your Prem, On your Cloud.

7 Imagicle apps available on Cisco GPL - SolutionsPlus.

Attendant

 


  • Attendant

    Console

    The operator console software solution that simplifies telephone traffic handling.

     

  • ACD

    Customer Service

    The ultimate ACD for handling, dispatching and monitoring incoming phone calls.

     

  • IVR

    Auto Attendant

    Add to your system all the IVR features you need for your system.

     

  • Hospitality

    Services

    Integrates the PBX with the Hotel PMS adding the necessary hotel services.

     

  • Accounting
    & Billing

    The most advanced solution for monitoring telephone traffic.

     

  • IP Fax
    Server

    The IP Fax server that enhances your savings and your productivity.

     

  • Directory 
    Caller ID

    Synchronize company contacts for fast searches, click to call, Caller ID.

     

  • Mobile

    Apps

    Access on your app everywhere from your device. For AppStore and Google Play.

     

  • Gadgets
    for Jabber

    Integrates Imagicle apps into Cisco Jabber desktop making it even better.

     

  • Care

     Services

    All the support you need is already inside.

     
  •  
  •  
  •  
 
Buy now
Buy now from your Cisco channel

The Imagicle ApplicationSuite is available on Cisco GPL - Solutions Plus, so you need to
order directly through your Cisco Partner.
 

 

Imagicle ApplicationSuite for Solutions Plus - licensing

Products are available under a lifetime license per server, with five different kinds of Product IDs:
- basic licenses 
- expansions
- upgrade licenses
- optional modules
- redundancy license

You can buy a single product, and add the others later or take advantage of our special bundles.

For your convenience, we've prepared special bundles including three essential apps (Call accounting & billing, IP fax server and Advances Directories & Caller ID) for your business, sized to fit your needs at a very special price.

All the SKUs listed in the following sections are available via electronic delivery and you will receive a single entitlement code for each SKU ordered, that can be easily activated here. The software, a single package for all apps, is available for immediate download, ready for activation or for a 30-day trial period. 

If you buy and activate one app only (i.e. billing), you can evaluate the other apps (Fax and Directory) free of charge, for 30 days, then purchase them later. Simply activate the new apps purchased before the end of the trial period to keep the services.
 

How to choose the right SKUs for your company

Defining the SKUs needed for your solution is a simple, three-step process:

  1. select a basic license (to reduce the number of SKUs, select the SKU with the highest license)

  2. if necessary, add any expansion licenses required to reach the number of extensions/users/channels needed

  3. add any optional modules desired (i.e. load balancing)

Basic licenses are available for customers with up to 1,000 users, so you only buy one SKU. For larger projects, multiple SKUs will be necessary.
 

Support & Software Maintenance is included!

Each SKU includes 12 months of support and software maintenance through our ImagicleCare Basic program. You don't need to buy anything else.

 

Need Advanced Care services?

If you require longer coverage or advanced support services including better SLA and major release upgrade, request a quote here. Please specify the SKUs for which you require advanced support.

 

 

Overview Live Tabs
TIPS ACD
On Cisco CCW

Available on Marketplace

 

On Cisco CCW and QPT

Partners can find Imagicle apps in the Cisco tools they are familiar with, like CCW and Quick Pricing Tool. They can purchase them, applying their standard Collaboration discount.

Available on Marketplace

 

Eligible for S.I.P.

Imagicle Apps (Accounting & Billing, Directories, Fax Server, Attendant Console, ACD and PhoneLock) are eligible for S.I.P. (Solution Incentive Program), granting partners the highest discounts. 

Available on Marketplace

 

On Cisco Marketplace 

All Imagicle Apps are available on Cisco Marketplace for your convenience.

Activation

FAQ

FAQ

 

Where do I get the Activation code to activate my product?

How do I activate my Imagicle product?

To activate an Imagicle product, you need:

  1. To install Imagicle ApplicationSuite on a server. This is because the activation code will be linked to the specific real or virtual hardware on which the software has been installed.

  2. To purchase or obtain an activation code (License) by Cisco

  3. An internet connection and access to http://cisco.imagicle.com/go/activation

There are three different Imagicle product categories available on Cisco Solutions, plus:

  1. Basic licenses (product names ending with L)

    - single products (e.g.: L-IM110-64L, Imagicle Billy Blue's 4 - 64 ext. w/ Basic License)
    - bundles (e.g.: L-IM110-500L, Imagicle S+ Pack 500 – billing 500 + fax 8 + dir. 500)

  2. Expansions (product names ending with E or EC)

  3. Upgrade (product names ending with U)

  4. Optional modules (product names ending with M)

  5. Redundancy (product names ending with R)

 

Single Product

The activation process consists of four simple steps:

  1. Go to http://cisco.imagicle.com/go/activation and insert the activation code (provided by your Cisco/Partner)

  2. Complete the registration form, providing:

    - partner/reseller name and customer info. Ensure you enter the correct customer info to ensure you receive the proper support
    - Request String for your installation. See the How to retrieve a request string section for details

    UC solutions for Cisco UC
  3. Review the info provided and confirm activation.
    The system returns a Response String on the web interface and by e-mail to both addresses (customer and reseller).
    UC solutions for Cisco UC

  4. Copy the Response String/Unlock code provided and paste into the activation tool of your Imagicle Application Suite (License-Main web link). See the How to insert the response/unlock codes section for details. 

 

Bundle

The bundle lets you buy all the apps with a single PID at a very special price.
You will receive a single Activation code for all of the apps included in the bundle.
Before entering your customer info, the process will show you the apps included.

For example:

 
UC solutions for Cisco UC
 

Click the Activate button for the first app, insert your customer info and complete the process as explained above.
At the end of the process, click on "Proceed with the new activation". Repeat the process for each app you want to activate (customer info will be pre-entered after the first activation).

Copy the Response String provided for each application and paste it in the appropriate field in the activation tool of the installed Solutions plus Application Suite, as shown above for single product activation.

 

Expansions

In this case, you will receive a number of Activation codes based on the total of basic license plus all the expansion licenses purchased to reach the number of extensions/users/channels needed.
First activate the basic license, then the expansion licenses.
See the "Activating multiple activation codes" FAQ for more details.

 

Upgrades

In this case, you will receive a single Activation codes to upgrade active license to another one.

 

Optional Module

The Optional Module doesn't have to be activated.

You activate only the corresponding basic license.

 

Redundancy

In this case, you will receive a number of Activation codes based on the total of basic license plus the redudancy license purchased to get the high availability.
First activate the basic license, then the redundancy licenses.

 

How do I activate multiple activation codes?

Read the single product activation description for basic activation concepts.
If you receive multiple activation codes, you may have purchased either:
- multiple products
- a single product with expansions to reach more extensions/users/channels
- multiple products with expansions for some or all of them

The product categories available on Cisco Solutions plus to be activated are:

  1. Basic licenses (product names ending with L)

    - single products (e.g.: L-IM110-64L, Imagicle Billy Blue's 4 - 64 ext. w/ Basic License)
    - bundles (e.g.: L-IM110-500L, Imagicle S+ Pack 500 – billing 500 + fax 8 + dir. 500)

  2. Expansions (product names ending with E or EC)

The following examples describe possible scenarios where multiple activation codes have to be activated.

 

Example 1

You purchased a Billy Blue’s 4 1,000 extension basic license + an expansion to 1,000 extensions (product names L-IM110-1000L and L-IM110-1000E).
You first need to activate the basic license (activation code L-IM110-1000L in our example) as per the procedure in the “How to activate your Imagicle product”, then activate the expansion in the same way.
Activate the expansion license (activation code L-IM110-1000E in our example). You will need to provide the basic license, i.e. the license to be expanded (L-IM110-1000L in our example).
Having done that, insert the last Response string you received into the activation page of the installed Solutions Plus application suite software and check that Billy Blue’s 4 has been activated for 120 extensions.

 

Example 2

You purchased a StoneFax 8 channels basic license + an expansion to 20 channels + an expansion to 30 channels (product names L-IM120-8L and L-IM120-20EC and L-IM120-30E).
You first need to activate the basic license (activation code L-IM120-8L) as per the procedure in the “How to activate your Imagicle product”, then activate the expansion in the same way.
Activate the expansion license (activation code L-IM120-20EC in our example). You will need to provide the basic license, i.e. the license to be expanded (L-IM120-8L in our example).
Activate the expansion license (activation code L-IM120-30E in our example), you will need to provide the basic license, i.e. the license to be expanded (activation code L-IM120-20EC in our example).
Having done that, insert the last Response string you received into the activation page of the installed Solutions Plus application suite software and ensure StoneFax is activated for 30 channels.

 

Example 3

You purchased a 1,000 users bundle Imagicle S+ Pack 1000 – billing 1000 + fax 20 + dir. 1,000 + a StoneFax expansion to 30 channels (product names L-IM990-1000L and L-IM120-30E).
You first need to activate the basic bundle license (activation code L-IM990-1000L) as per the procedure in the “How to activate your Imagicle product” section.
You will be provided three Response Strings, one per application, to insert into the Solutions Plus application suite software. Check that the three applications are correctly activated:
- Billy Blue’s 4 for 1,000 extensions
- StoneFax for 20 channels
- Speedy Enterprise for 1,000 users
Then activate the expansion license (activation code L-IM120-30E in our example), where you will need to provide the basic license, i.e. the StoneFax license to be expanded (activation code L-IM990-1000L in our example).
Having done that, insert the last Response string you received into the activation page of the installed Solutions Plus application suite software and ensure StoneFax is activated for 30 channels. 

 

How to retrieve the request string

The request string is what you get on the installed Solutions plus Application Suite Software.
To retrieve the Request String, log into the Imagicle Solutions Plus Application Suite web interface as administrator (e.g. http://server_ip_address), click on "Admin" and select "License" as in the screenshot below:
 

 
 
 
 
 

How to insert the response/unlock codes

The response string (also known as the unlock code) is the code provided by Imagicle through the activation procedure that permanently activates/unlocks the installed application.

To insert the response string, log in to the Solutions Plus Application Suite web interface as administrator (e.g. http://server_ip_address), insert the RESPONSE STRING in the text box of the application to activate and press Save.

 
UC solutions for Cisco UC
 
 

How to retrieve the license code and info to access Imagicle support

You will receive the Activation code from your Cisco/Partner after you purchase a software product.
Please print and store the activation code in a safe place as it contains important information.
After activation, the activation code is stored on the PC/Server running the activated application, so you can obtain the activation code through the following procedures.

Log in to the Application Suite web interface as administrator (e.g. http://server ip address/fw) and copy the activation code (called License Code) for the appropriate application:
 

UC solutions for Cisco UC

 
 
 
 
 
 
 
 
 

 

 

 

en-USit-ITfr-FRde-DEes-ES