Imagicle UC solutions Cross Platform

UC³ Cross Platform solutionsfor small-medium businesses and enterprises

Solutions for the Control, Collaboration and Convergence that enables the Unified Communications for large and small-medium enterprises, compatible with any platform, even if the scenario includes complex and multivendor networks.

Migration to modern VoIP systems and optimisation of traditional systems requires a smart change of your communications patterns, thus enhancing your productivity and cutting your costs.

Imagicle solutions support this passage thanks to full software solutions that are easy to use and manage, scalable and reliable and that will not require a replacement of your existing hardware.

Imagicle offers an all round portfolio of solutions that will enhance the value of your communications system and provide you with excellent support and helpdesk services.

Do you have control of your company communication costs?		Would you be interested in saving 90% of your time when sending a fax?
Have you got a clue about how many calls your company places in a week? or which department weighs more on your phone bill? and how long it takes before someone picks up your customer call? are you feeling someone is using the phone for personal purposes but cannot prove it? Blue's Enterprise 4 and Blue's Professional provide precise and real time answers for all of these questions.		How long does it take you to sending a fax? how many times have you run out of paper or toner or had to wait your turn before you could you use the fax machine? did you know that the average time for sending a fax is 10 minutes? what about doing the same thing while sitting at your desk without wasting paper or toner? Today, thanks to Stonefax, all this is possible in a minute's time.
Would you like to manager your Hotel services the easy way?		Would you like to know who is calling you or call your contacts on-the-fly from any application?
Would you like to manager your Hotel services the easy way without having to dial codes on your switchboard, store all your reservations and Customer information in a single place, as well as printing out a comprehensible and inclusive bill for your customers? Hotel Pro is the solutions that best suits your needs. Integrates with your telephone system and provides a full billing system. Thanks to its ease of use you can immediately start working with reading any documentation.		Imagine you can use a single tool for searching contacts from all your address book and directly call from any of your everyday applications, as well as immediately know who is calling you or called you while you were absent and even send text messages directly from your PC. This has never been so easy to imagine thanks to Blue's One.

Would you like a single device that includes all the technologies your communications require?		Would you like to see your customers, suppliers and colleagues while phoning them?
Imagine an efficient and convergent use of the communication networks offering the use of modern digital, mobile, VoIP and Skype communication networks in order to be provided with new opportunities in term of services and saving. Onestream is the easiest solution for taking advantage of all available services and opportunities, as well as the ideal solution for any telephone system.		Imagine your customers video calling you on your Video Phone or joining your videoconference from any video terminal. Thanks to Skystone Video and Meetnow, imagination beats reality.
How long are your customer waiting before they get the information they are looking for?		What about using your IP phone to call your Skype contacts?
How many calls end up on the wrong extension? Have you ever thought of using an auto attendant? Do you think this is complicated and expensive? This has never bean easier and cheap thanks to IVR Studio. How many times people cannot get hold of you? Imagine gathering all your voice messages when you cannot answer a call and add personal welcome messages as well as remotely accessing your messages. Find out how you can do this thanks to SSAM.		Skype users are more than 400 millions worldwide. Would you be interested in taking advantages and receive calls or call your clients and suppliers via SKype directly from your desk phone? do you think this can be complicated? Would you believe this could happen without modifying your system nor your co-workers habits? Find out how to achieve this with Skystone.


Account & Billing	Blue's Enterprise 4
	Blue's Professional
	Blue's IP Buffer
Hospitality Integration	Blue's PMS Link
	Blue's Hotel Pro


IP Fax Server	StoneFax
IP Fax Driver	Fax2IP
Attendant Console	Blue's Attendant Enterprise
	Blue's Attendant Professional
Computer Telephony Integration	Blue's One CTI Tapi
Call Recording	Blue's Voice Memory
IVR Script Designer	IVR Studio
VoiceMail and Unified Messaging	SSAM


Audio Skype Gateway	SkyStone
Video Skype Gateway	SkyStone Video
Software Audio Conference Bridge	Meetnow Audio
Software Video Conference Bridge	Meetnow Video
GSM-VoIP-PSTN-ISDN gateways	Onestream G
GSM/UMTS-PSTN-ISDN gateways	Cellroute
GSM/UMTS-PSTN-ISDN gateways	Voxell

Solutions for Control, Collaboration and Convergence
Migration and Multivendor networks migration supported
Easy to use and manage
Scalable and reliable
Flexible and customisable

Support & Software Maintenance included

Every Imagicle product includes ImagicleCare Basic, software maintenance and best effort technical support service from a team of specialists ready to listen to you in 5 different languages (Italian, English, German, French and Spanish).

ImagicleCare Basic includes services granting a post-installation support for the first 12 or 36 months starting from the date of the first registration.

Period included	Product
12 months	all the Imagicle products excluded those listed below
36 months	Blue's Professional Blue's Hotel Pro Blue's One CTI TAPI Blue's Voice Memory

After this initial free period, you need to subscribe a support plan for a continuous maintenance and support of our product.
If you are longing for a more advanced support service, with predetermined and guaranteed response time and complete upgrades to the minor and major future software releases, you can subscribe to ImagicleCare Gold support & maintenance program. Learn more...

Support for all trial versions

Imagicle support is also granted during the 30 day evaluation period for every application and includes all ImagicleCare Basic services.

Warrant and support on hardware products

All Imagicle hardware products are covered by a 12 month warranty.

Hardware products include technical support service provided by the ImagicleCare Basic plan. In case of fault during the warranty period, immediately contact the technical support department. After the fault is determined, the device return can be authorised for repair or replacement that will be carried out free of charge except for shipping costs that will be charged to the client. Should a found fault not be covered by warranty, we shall notify the repair costs to the client, before repairing the device. This same procedures applies in case of expired warranty.

ImagicleCare Gold plan subscription does not modify above described warranty and support conditions covering hardware products.

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Choose a software from the list below

Document Name	Description	Language	Version	Trial
Blue's Enterprise 4	Full installation and upgrade from old version and Professional version	ALL	4	30 days - max 5000 calls
Blue's One CTI	CTI TAPI	ALL	4.1	30 days
Blue's One CTI for CCME	CTI for Cisco Call Manager Expres, TAPI	ALL	4.1	30 days
Stonevoice Video Suite	full installation	ITA	1.2.0.11
Cross Platform Application Suite	full installation	ITA	3.4.2	15 days
Blue's Professional	full installation	ITA		30 days - max 2500 calls
Blue's Professional	upgrade	ITA
Blue's Hotel Pro 2.0	full installation	ITA	2	30 days - max 2500 calls
Blue's Hotel Pro 2.0	upgrade from old versions	ITA	2
Blue's Voice Memory	full installation	ITA		15 days - max 60'' per call
Blue's Voice Memory	full installation	ENG		15 days - max 60'' per call
Blue's Voice Memory	full installation	DEU		15 days - max 60'' per call
Blue's Voice Memory	full installation	FRA		15 days - max 60'' per call
Blue's Voice Memory	full installation	ESP		15 days - max 60'' per call
Cross Platform Application Suite	full installation	ENG	3.4.2	15 days
Blue's Professional	full installation	ENG		30 days - max 2500 calls
Blue's Professional	upgrade	ENG
Blue's Hotel Pro 2.0	full installation	ENG	2	30 days - max 2500 calls
IVR Studio Standalone	full installation	ENG	1.4.1	15 days
SkyStone for All Platforms	full installation	ENG	2.1.0.8	15 days - max 60'' per call
SkyStone for Cisco SBCS	full installation	ENG	2.1.0.8	15 days - max 60'' per call
SkyStone ACD	full installation	ENG	1.4.0.2	15 days - max 60'' per call
Stonevoice Video Suite	full installation	ENG	1.2.0.11
Cross Platform Application Suite	full installation	DEU	3.4.2	15 days
Blue's Professional	full installation	DEU		30 days - max 2500 calls
Blue's Hotel Pro 2.0	full installation	DEU	2	30 days - max 2500 calls
Blue's Professional	full installation	FRA		30 days - max 2500 calls
Blue's Hotel Pro 2.0	full installation	FRA	2	30 days - max 2500 calls
Cross Platform Application Suite	full installation	FRA	3.4.2	15 days
Cross Platform Application Suite	full installation	ESP	3.4.2	15 days
Blue's Professional	full installation	ESP		30 days - max 2500 calls
Blue's Hotel Pro 2.0	full installation	ESP	2	30 days - max 2500 calls