IVR Studio

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Products > Contact center - IVR > IVR Studio

Overview|Panoramica
Requirements|Requisiti
Compatibility|Compatibilità
Documents|Documenti
Support|Supporto
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Customizable to suit your needs		Improve your custode service
IVR Studio is the solution to develop custom applications for IVR, with a graphical editor that simplifies and speeds up the design and implementation. With IVR Studio, you can implement all the behaviors that you want defining tree menus which are completely flexible and customizable, with messages you can define according to operational requirements of your company.		IVR - Interactive Voice Response - allows you to quickly browse a database and / or easily enter information through any phone providing a complete automatic answer to calls. IVR Studio is a professional tool for designing and creating highly personalized response behaviors and better meet the needs of different vertical markets.

The same application, many services
Below there are reported some common examples of IVR Studio capabilities and business applications. Self-service information It allows users to call a phone number to retrieve information such as flight schedules, movie show times, weather forecast, traffic information order status or account status. These applications could also include user authentication and cards validations. Multiutilities meters reading, Live Competitions/Votes/Marketing surveys/Opinion polls Multiutilities companies receiving customer’s calls to collect meters readings. Companies running live competitions, marketing survey or opinion polls can collect answers via a voice number and store callers preferences through touch tones (DTMF). Recorded Services Companies offering pre recorded services, such as Horoscopes or Racing tips services for example, can upload their recorded content into the IVR Studio and use it to publish the content in real time. Location Based Services These services refer to the need to deliver real time data for Location specific information such as Retail market.		Number Routing Organizations like pharmacies, restaurants, franchisees and others like centralized customer support that need to take incoming calls and then forward to different numbers based on time or other criteria. Authentication and Authorization Code authentication is useful for support systems in order to allow the caller to access only to subscribed services. It’s also the basic behaviour needed to allow cards authorization. Academy profiles A student dials a phone number and inserts a Code to access information about exams and studies. Ring tone and Logo Service Companies wanting to deliver Operator Logos, Group Graphics, and Picture Messages or Ring tones to customers can do so easily, without any infrastructure requirements whatsoever.

Product	Class	ServerType
IVR Studio	up to 4 channels	Class B Server
IVR Studio	up to 12 channels	Class C Server
IVR Studio	up to 24 channels	Class D Server

Server Type

Server type real or virtual *	CPU	RAM	Disk space	Operating system
PC-Server A Class	3 Ghz	1GB	12 GB**	Microsoft Windows XP, Vista, 7
Server B Class	3 Ghz	1GB	12 GB**	Microsoft Windows 2003, 2008 (32 bit)
Server C Class	3 Ghz dual-core	2GB	12 GB**	Microsoft Windows 2003, 2008 (32 bit)
Server D Class	2 Ghz quad-core	4GB	12 GB**	Microsoft Windows 2003, 2008 (32 bit)

*	Virtualization tested on VMware
**	StoneFax - 100 Kbytes for each fax to be archived in case this option is activated SSAM - average of 3 MBytes for each extension message Billy Blue’s 4 – 2,5 Gbs each million calls

Platforms listed in the following table have been verified for operating with the product. Imagicle solutions are based on technological stardards and therefore candidate to operate with many of the most used systems present on the market. Should your system not be listed, please contact our technical department to verify the interoperability.

Corporation	System	Release
Alcatel - Lucent	OmniPCX Office (SIP)	7.x, 8.x
Alcatel - Lucent	OmniPCX Enterprise (SIP)	7.x, 8.x, 9.x
Digium	Asterisk (SIP)	04.01,1
Avaya	Communication Manager (SIP)	4.x, 5.x
Avaya	IP Office (SIP)	5.x
CISCO	Unified Communication Manager (TAPI)	4.x, 5.x, 6.x, 7.x, 8.x
CISCO	Unified Communication Manager Express (SIP)	4.x, 7.x, 8.x
CISCO	UC500 (SIP)	4.x, 7.x, 8.x
CDC	Dexgate (SIP)	2.x
Ericsson	MX-ONE (SIP)	3.x
Innovaphone	IP302, IP305, IP800, IP6000	5.x, 6.x, 7.x
Mitel	3300 Mxe (SIP)	9.x
Nortel	CS1000 (SIP)	5.5 or higher
Samsung	OfficeServ 7xxx (SIP)	4.x
Selta	SAMIP (SIP)	2.x
Siemens HiPath	8000 (SIP)	3.x

Document Name	DocType	Language
IVR Studio CME System Guide	Manual	ENG
IVR Studio CCM System Guide	Manual	ENG
IVR Studio INN System Guide	Manual	ENG
Stonevoice Application suite Version Hystory	Online documentation	ENG
Stonevoice Application Suite System guides	Online documentation	ENG

Support & Software Maintenance included

Every Imagicle product includes ImagicleCare Basic, software maintenance and best effort technical support service from a team of specialists ready to listen to you in 5 different languages (Italian, English, German, French and Spanish).

ImagicleCare Basic includes services granting a post-installation support for the first 12 or 36 months starting from the date of the first registration.

Period included	Product
12 months	all the Imagicle products excluded those listed below
36 months	Blue's Professional Blue's Hotel Pro Blue's One CTI TAPI Blue's Voice Memory

After this initial free period, you need to subscribe a support plan for a continuous maintenance and support of our product.
If you are longing for a more advanced support service, with predetermined and guaranteed response time and complete upgrades to the minor and major future software releases, you can subscribe to ImagicleCare Gold support & maintenance program. Learn more...

Support for all trial versions

Imagicle support is also granted during the 30 day evaluation period for every application and includes all ImagicleCare Basic services.

Warrant and support on hardware products

All Imagicle hardware products are covered by a 12 month warranty.

Hardware products include technical support service provided by the ImagicleCare Basic plan. In case of fault during the warranty period, immediately contact the technical support department. After the fault is determined, the device return can be authorised for repair or replacement that will be carried out free of charge except for shipping costs that will be charged to the client. Should a found fault not be covered by warranty, we shall notify the repair costs to the client, before repairing the device. This same procedures applies in case of expired warranty.

ImagicleCare Gold plan subscription does not modify above described warranty and support conditions covering hardware products.

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		Document Name	Description	Language	Version	Trial
		IVR Studio Standalone	full installation	ENG	1.04.01	15 days

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