Voice Mail - Unified Messaging for Cisco UC

Voice Mail - Unified messaging system for Cisco UC

Overview|Panoramica
Requirements|Requisiti
Compatibility|Compatibilità
Documents|Documenti
Support|Supporto
Download|Download
Pricelist|Listino

No more missed calls with SSAM		All the features you need for a complete service
SSAM is a unified messaging system designed to integrate and extend the functionality of your PBX. SSAM collects phone messages when you cannot answer to incoming calls, allows you to add a personal welcome message and forward messages to other voice mailboxes.		SSAM allows also the management of the Message Waiting Indicator (MWI) of your IP phones, to highlight the presence of messages not yet heard. Furthermore, MWI will be synchronized independently from the methods of consultation of your messages (web and phone).

new messages Voice Mail for Cisco UC

Access to your messages from anywhere

SSAM allows to access and manage these messages from anywhere, at any time, regardless of access device or media type. SSAM delivers a personal Voice Mail with advanced functionalities of messages management and consultation, leaving users access their voice messages in different ways.

Voicemail access via phone

This is the standard feature that the user can find in all PBX. He/she can dial the voicemail pilot number from his/her phone and directly insert his/her PIN to manage voicemails from his/her ip phone. Or else, the user can dial from outside the company, insert his/her extension number and PIN and access his/her voicemails.

Voicemail access via web

The user can access to new voicemails and:

Listen through the Play button (or Save As with right mouse click on this button)
Save the voicemail to the Saved message box with the disk button
Delete the voicemail with the trash button

Voicemail access via e-mail

If the option "forward message to email" on the user web administration is checked, the user will receive every new message as an audio attachment to an email.

welcome message Voice Mail for Cisco UC

Product	Class	ServerType	Notes
SSAM	up to 4 channels	Class B Server
SSAM	up to 24 channels	Class B Server
SSAM	up to 48 channels	Class C Server
Blue's Enterprise 4, StoneFax,SSAM	up to 120 extensions, 2 channels	Class B Server	Click here for details
Blue's Enterprise 4, StoneFax,SSAM	up to 500 extensions, 8 channels	Class BE Server	Click here for details
Blue's Enterprise 4, StoneFax,SSAM	up to 2500 extensions, 30 channels	Class CE Server	Click here for details
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock, SSAM, Queue Manager, Blue's Attendant	up to 120 extensions, 2 channels StoneFax, 4 channels Queue Manager, 2 Blue's Attendant, 10 CTI	Class C Server	Click here for details
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock, SSAM, Queue Manager, Blue's Attendant	up to 2500 extensions, 30 channels StoneFax, 64 channels Queue Manager,, 50 Blue's Attendant, 500 CTI	Class DE Server	Click here for details

Server Type

Server type real or virtual *	CPU	RAM	Disk space	Operating system
PC-Server A Class	3 Ghz	1GB	12 GB**	Microsoft Windows XP, Vista, 7 (32-64 bit***)
Server B Class	Any dual-core	4GB	20 GB**	Microsoft Windows 2003, 2008 Standard R1/R2 (32-64 bit***)
Server C Class	Any quad-core	8GB	20 GB**	Microsoft Windows 2003, 2008 Standard R1/R2 (32-64 bit***)
Server D Class	Any bi quad-core	16GB	20 GB**	Microsoft Windows 2003, 2008 Standard R1/R2 (32-64 bit***)
Server BE Class	Any dual-core	4GB	20 GB**	Microsoft Windows 2003, 2008 Enterprise R1/R2 (32-64 bit***)
Server CE Class	Any quad-core	8GB	20 GB**	Microsoft Windows 2003, 2008 Enterprise R1/R2 (32-64 bit***)
Server DE Class	Any bi quad-core	16GB	20 GB**	Microsoft Windows 2003, 2008 Enterprise R1/R2 (32-64 bit***)

*	Virtualization tested on VMware
**	StoneFax - 100 KB for each fax to be archived in case this option is activated SSAM - average of 3 MB for each extension message Billy Blue’s 4/Blue's Enterprise 4 – 2,5 GB each million calls
***	As of 2011.6 all the imagicle applications support 64 bit MS Windows Server OS. If you are planning to use TAPI based applications (as Blues' Attendant), please verify your PBX TAPI driver does support 64 bit OS. If not supported we recommend to use a 32 bit OS or check with our sales team how implementing your solution as some workarounds are available. Ex: Cisco UCM does NOT support 64 bit TAPI driver until version 8.5.

Platforms listed in the following table have been verified for operating with the product. Imagicle solutions are based on technological stardards and therefore candidate to operate with many of the most used systems present on the market. Should your system not be listed, please contact our technical department to verify the interoperability.

Corporation	System	Release	Certifications
CISCO	Unified Communications Manager	4.x, 5.x, 6.x, 7.x, 8.x	Cisco Compatible
CISCO	Unified Communications Manager Express	4.x, 7.x
CISCO	UC500	4.x, 7.x
Innovaphone

Document Name	DocType	Language
StoneVoice Application Suite 2011	Brochure	ITA
StoneVoice Application Suite 2011	Brochure	ENG
SSAM - System guide - Cisco UC	Online documentation	ENG
SSAM - System guide - Cross Platform	Online documentation	ENG
SSAM - System guide - Microsoft Lync	Online documentation	ENG
Caratteristiche Server Imagicle	Manual	ITA
Imagicle Server details	Manual	ENG
Version History	RSS Feed	ENG
Imagicle EULA	End User License Agreement	ENG

Support & Software Maintenance included

Every Imagicle product includes ImagicleCare Basic, software maintenance and best effort technical support service from a team of specialists ready to listen to you in 5 different languages (Italian, English, German, French and Spanish).

ImagicleCare Basic includes services granting a post-installation support for the first 12 or 36 months starting from the date of the first registration.

Period included	Product
12 months	all the Imagicle products excluded those listed below
36 months	Blue's Professional Blue's Hotel Pro Blue's One CTI TAPI Blue's Voice Memory

After this initial free period, you need to subscribe a support plan for a continuous maintenance and support of our product.
If you are longing for a more advanced support service, with predetermined and guaranteed response time and complete upgrades to the minor and major future software releases, you can subscribe to ImagicleCare Gold support & maintenance program. Learn more...

Support for all trial versions

Imagicle support is also granted during the 30 day evaluation period for every application and includes all ImagicleCare Basic services.

Warrant and support on hardware products

All Imagicle hardware products are covered by a 12 month warranty.

Hardware products include technical support service provided by the ImagicleCare Basic plan. In case of fault during the warranty period, immediately contact the technical support department. After the fault is determined, the device return can be authorised for repair or replacement that will be carried out free of charge except for shipping costs that will be charged to the client. Should a found fault not be covered by warranty, we shall notify the repair costs to the client, before repairing the device. This same procedures applies in case of expired warranty.

ImagicleCare Gold plan subscription does not modify above described warranty and support conditions covering hardware products.

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Document Name	Description	Language	Version	Trial
Application Suite Requirements full (370 Mb)	requirements installation	ALL	2011
Stonevoice Application Suite 2011	full installation for Cisco Call Manager	ITA, ENG, FRA, DEU, ESP	2011.12.1	Billy Blue's 4: 30 days, 5000 calls max Blue's Attendant: 30 days Blue's One CTI Enterprise: 30 days Concerto: 30 days, no g.729 IVR Manager: 30 days, 1 gateway QueueManager Enterprise: 30 Days, 4 channels, no g.729 QueueManager Professional: 30 days Speedy: 30 days SSAM: 30 days, 1 channel, no g.729 StoneFax: 30 days, 2 channels StoneLock: 30 days
Stonevoice Application Suite 2011	full installation for Cisco Call Manager Express	ITA, ENG, FRA, DEU, ESP	2011.12.1	Billy Blue's 4: 30 days, 5000 calls max Concerto: 30 days, no g.729 IVR Manager: 30 days, 1 gateway QueueManager Enterprise: 30 Days, 4 channels, no g.729 QueueManager Professional: 30 days Speedy: 30 days SSAM: 30 days, 1 channel, no g.729 StoneFax: 30 days, 2 channels StoneLock: 30 days
Cross Platform Application Suite	full installation	ITA, ENG, FRA, DEU, ESP	2011.12.1	QueueManager Enterprise: 30 Days, 4 channels, no g.729 Speedy: 30 days SSAM: 30 days, 1 channel, no g.729 StoneFax: 30 days, 2 channels Blue's Attendant: 30 days

In the following tables you find all the items you may need: Standard Products, Product Bundles, Optional modules, Expansions and Upgrades.

In order to see the prices you need to be a registered reseller, distributor or Imagicle Partner.

Click here to enter your password or here to apply to became an Imagicle Partner.

You may consider to buy a special Product Bundle instead of a Standard Product to obtain a better solution at a dramatically convenient price.

You require an Expansion license in order to extend your standard license for example up to the number of extensions monitored with your accounting and billing software, or to expand the number of channels for you IP Fax server.

You require an Upgrade license in order to upgrade to the new version of your product. If your product is covered by an Imagicle Care Gold Plan the upgrades are free of charge for you.

Standard Products

Product code	Description	Notes
IM140-2L	SSAM 2 chan.	license for 2 channels (concurrent incoming calls) for Cisco UCM only
IM140-4L	SSAM 4 chan.	license for 4 channels (concurrent incoming calls) for Cisco UCM only
IM140-8L	SSAM 8 chan.	license for 8 channels (concurrent incoming calls) for Cisco UCM only
IM140-12L	SSAM 12 chan.	license for 12 channels (concurrent incoming calls) for Cisco UCM only
IM140-20L	SSAM 20 chan.	license for 20 channels (concurrent incoming calls) for Cisco UCM only
IM140-32L	SSAM 32 chan.	license for 32 channels (concurrent incoming calls) for Cisco UCM only
IM140-48L	SSAM 48 chan.	license for 48 channels (concurrent incoming calls) for Cisco UCM only
IM141-1L	SSAM Professional 1 chan.	license for 1 channel (1 concurrent incoming call) for Cisco UCME-Cisco UC500 only
IM141-2L	SSAM Professional 2 chan.	license for 2 channels (concurrent incoming calls) Cisco UCME-Cisco UC500 only
IM141-4L	SSAM Professional 4 chan.	license for 4 channels (concurrent incoming calls) Cisco UCME-Cisco UC500 only
IM141-8L	SSAM Professional 8 chan.	license for 8 channels (concurrent incoming calls) Cisco UCME-Cisco UC500 only
IM141-12L	SSAM Professional 12 chan.	license for 12 channels (concurrent incoming calls) Cisco UCME-Cisco UC500 only

Product Bundles

Product code	Description	Notes
IM100-64L	StoneAppSuite Ent. Pack 64 ext.	Enterprise Pack: Special bundle for Cisco UCM containing Billy Blue's 4 64 ext. + StoneFax 2 chan. + StoneLock 64 ext. + Speedy - Directory Services & Caller ID 64 usr. + IVR Manager Enterprise 4 gw + SSAM - Voice Mail & UM 2 chan. + Blue's Attendant Professional 1 client + Blue's One Enterprise CTI 5 clients + Blue's CTI Server
IM100-120L	StoneAppSuite Ent. Pack 120 ext.	Enterprise Pack: Special bundle for Cisco UCM containing Billy Blue's 4 120 ext. + StoneFax 2 chan. + StoneLock 120 ext. + Speedy - Directory Services & Caller ID 120 usr. + IVR Manager Enterprise 4 gw + SSAM - Voice Mail & UM 4 chan. + Blue's Attendant Professional 1 client + Blue's One Enterprise CTI 5 clients + Blue's CTI Server
IM100-250L	StoneAppSuite Ent. Pack 250 ext.	Enterprise Pack: Special bundle for Cisco UCM containing Billy Blue's 4 250 ext. + StoneFax 4 chan. + StoneLock 250 ext. + Speedy - Directory Services & Caller ID 250 usr. + IVR Manager Enterprise 4 gw + SSAM - Voice Mail & UM 8 chan. + Blue's Attendant Professional 1 client + Blue's One Enterprise CTI 5 clients + Blue's CTI Server
IM100-350L	StoneAppSuite Ent. Pack 350 ext.	Enterprise Pack: Special bundle for Cisco UCM containing Billy Blue's 4 350 ext. + StoneFax 8 chan. + StoneLock 350 ext. + Speedy - Directory Services & Caller ID 350 usr. + IVR Manager Enterprise 4 gw + SSAM - Voice Mail & UM 12 chan. + Blue's Attendant Professional 2 clients + Blue's One Enterprise CTI 5 clients + Blue's CTI Server
IM100-500L	StoneAppSuite Ent. Pack 500 ext.	Enterprise Pack: Special bundle for Cisco UCM containing Billy Blue's 4 500 ext. + StoneFax 8 chan. + StoneLock 500 ext. + Speedy - Directory Services & Caller ID 500 usr. + IVR Manager Enterprise 4 gw + SSAM - Voice Mail & UM 20 chan. + Blue's Attendant Professional 2 clients + Blue's One Enterprise CTI 5 clients + Blue's CTI Server
IM100-750L	StoneAppSuite Ent. Pack 750 ext.	Enterprise Pack: Special bundle for Cisco UCM containing Billy Blue's 4 750 ext. + StoneFax 12 chan. + StoneLock 750 ext. + Speedy - Directory Services & Caller ID 750 + IVR Manager Enterprise 4 gw + SSAM - Voice Mail & UM 32 chan. + Blue's Attendant Professional 2 clients + Blue's One Enterprise CTI 5 clients + Blue's CTI Server
IM100-1000L	StoneAppSuite Ent. Pack 1000 ext.	Enterprise Pack: Special bundle for Cisco UCM containing Billy Blue's 4 1000 ext. + StoneFax 12 chan. + StoneLock 1000 ext. + Speedy - Directory Services & Caller ID 1000 + IVR Manager Enterprise 4 gw + SSAM - Voice Mail & UM 48 chan. + Blue's Attendant Professional 2 clients + Blue's One Enterprise CTI 5 clients + Blue's CTI Server
IM101-24L	StoneAppSuite Pro Pack 24 ext.	Professional Pack: Special bundle for CUCME-UC500 containing Billy Blue's 4 24 ext. + StoneFax 1 chan. + Speedy Professional + IVR Manager Professional + SSAM Professional - Voice Mail & UM 1 chan. + Concerto - Music On Hold + Blue's One Personal CTI unlimited clients
IM101-48L	StoneAppSuite Pro Pack 48 ext.	Professional Pack: Special bundle for CUCME-UC500 containing Billy Blue's 4 48 ext. + StoneFax 2 chan. + Speedy Professional + IVR Manager Professional + SSAM Professional - Voice Mail & UM 2 chan. + Concerto - Music On Hold + Blue's One Personal CTI unlimited clients
IM101-64L	StoneAppSuite Pro Pack 64 ext.	Professional Pack: Special bundle for CUCME-UC500 containing Billy Blue's 4 64 ext. + StoneFax 2 chan. + Speedy Professional + IVR Manager Professional + SSAM Professional - Voice Mail & UM 4 chan. + Concerto - Music On Hold + Blue's One Personal CTI unlimited clients
IM101-120L	StoneAppSuite Pro Pack 120 ext.	Professional Pack: Special bundle for CUCME-UC500 containing Billy Blue's 4 120 ext. + StoneFax 2 chan. + Speedy Professional + IVR Manager Professional + SSAM Professional - Voice Mail & UM 4 chan. + Concerto - Music On Hold + Blue's One Personal CTI unlimited clients
IM101-250L	StoneAppSuite Pro Pack 250 ext.	Professional Pack: Special bundle for CUCME-UC500 containing Billy Blue's 4 250 ext. + StoneFax 4 chan. + Speedy Professional + IVR Manager Professional + SSAM Professional - Voice Mail & UM 8 chan. + Concerto - Music On Hold + Blue's One Personal CTI unlimited clients

Expansions

Product code	Description	Notes
IM140-4E	SSAM exp. 2-4	license for expanding the number of channels from 2 up to 4
IM140-8E	SSAM exp. 4-8	license for expanding the number of channels from 4 up to 8
IM140-12E	SSAM exp. 8-12	license for expanding the number of channels from 8 up to 12
IM140-20E	SSAM exp. 12-20	license for expanding the number of channels from 12 up to 20
IM140-32E	SSAM exp. 20-32	license for expanding the number of channels from 20 up to 32
IM140-48E	SSAM exp. 32-48	license for expanding the number of channels from 32 up to 48
IM141-2E	SSAM Professional exp. 1-2	license for expanding the number of channels from 1 up to 2
IM141-4E	SSAM Professional exp. 2-4	license for expanding the number of channels from 2 up to 4
IM141-8E	SSAM Professional exp. 4-8	license for expanding the number of channels from 4 up to 8
IM101-48E	StoneAppSuite Pro Pack exp. 24-48	license for expanding the number of extensions from 24 up to 48
IM101-64E	StoneAppSuite Pro Pack exp. 48-64	license for expanding the number of extensions from 48 up to 64
IM101-120E	StoneAppSuite Pro Pack exp. 64-120	license for expanding the number of extensions from 64 up to 120
IM101-250E	StoneAppSuite Pro Pack exp. 120-250	license for expanding the number of extensions from 120 up to 250
IM141-12E	SSAM Professional exp. 8-12	license for expanding the number of channels from 8 up to 12
IM100-120E	StoneAppSuite Ent. Pack exp. 64-120	license for expanding the number of extensions from 64 up to 120 for Cisco UCM only
IM100-250E	StoneAppSuite Ent. Pack exp. 120-250	license for expanding the number of extensions from 120 up to 250 for Cisco UCM only
IM100-350E	StoneAppSuite Ent. Pack exp. 250-350	license for expanding the number of extensions from 250 up to 350 for Cisco UCM only
IM100-500E	StoneAppSuite Ent. Pack exp. 350-500	license for expanding the number of extensions from 350 up to 500 for Cisco UCM only
IM100-750E	StoneAppSuite Ent. Pack exp. 500-750	license for expanding the number of extensions from 500 up to 750 for Cisco UCM only
IM100-1000E	StoneAppSuite Ent. Pack exp. 750-1000	license for expanding the number of extensions from 750 up to 1000 for Cisco UCM only

Upgrades

Product code	Description	Notes
IM100-64U101	SAS Ent. Pack upg SAS Pro Pack 64	license for upgrading Stonevoice Application Suite Professional Pack 64 extensions to Stonevoice Application Suite Enterprise Pack 64 extensions
IM100-120U101	SAS Ent. Pack upg SAS Pro Pack 120	license for upgrading Stonevoice Application Suite Professional Pack 120 extensions to Stonevoice Application Suite Enterprise Pack 120 extensions
IM100-250U101	SAS Ent. Pack upg SAS Pro Pack 250	license for upgrading Stonevoice Application Suite Professional Pack 250 extensions to Stonevoice Application Suite Enterprise Pack 250 extensions
IM140-2U141	SSAM upg SSAM Pro 2	license for upgrading SSAM Professional to SSAM for 2 channels
IM140-4U141	SSAM upg SSAM Pro 4	license for upgrading SSAM Professional to SSAM for 4 channels
IM140-8U141	SSAM upg SSAM Pro 8	license for upgrading SSAM Professional to SSAM for 8 channels
IM140-12U141	SSAM upg SSAM Pro 12	license for upgrading SSAM Professional to SSAM for 12 channels

Care

Product code	Description	Notes
IMCAREB-1S	Imagicle Care Basic 1 year	Price is 10% of the product End User Price with a minimum fee as indicated in the End User Price column. Software Maintenance & Support, basic support best effort + minor software updates for 1 year
IMCARES-1S	Imagicle Care Silver 1 year	Price is 15% of the product End User Price with a minimum fee as indicated in the End User Price column. Software Maintenance & Support, granting NBD support + major & minor software updates for 1 year
IMCAREG-1S	Imagicle Care Gold 1 year	Price is 20% of the product End User Price with a minimum fee as indicated in the End User Price column. Software Maintenance & Support, granting advanced support with SLA + major & minor software updates for 1 year
IMCAREG-3S	Imagicle Care Gold 3 years	Price is 40% of the product End User Price with a minimum fee as indicated in the End User Price column. Software Maintenance & Support, granting advanced support with SLA + major & minor software updates for 3 years

Professional Services

	Product code	Description	Notes
	IMPRO-R-4S	Professional Services remote 4 hours	professional services with remote connection to the application server via the Internet (to be allowed from company personell)
	IMPRO-R-1S	Professional Services remote 1 day	professional services with remote connection to the application server via the Internet (to be allowed from company personell)

Hardware

Product code	Description	Notes
T-010-001-SRVB	Super Server Imagicle B	Server for the Imagicle UC applications respecting the following specs: Server 1U mini (depth 14.0" - 356 mm) 260W, Monoprocessor Intel Dual Core 2,7 GHZ, RAM 4 GB, 1 Hard Disk SATA 500 GB 7200 rpm, 4 Gigabit Lan ports, 2 USB2 rear ports, Operating System Windows 2008 Standard. Installation and first setup of the Imagicle applications buyed included.
T-010-001-SRVC	Super Server Imagicle C	Server for the Imagicle UC applications respecting the following specs: Server 2U mini (depth 17.7" - 450 mm) 700W+700W redundant PSU Hot Swap Monoprocessor Intel Dual Core 2,7 GHZ, RAM 8 GB, 2 Hard Disk 500 GB SATA 7200rpm in RAID Mirroring, 4 Gigabit Lan ports, 2 USB2 rear ports, Operating System Windows 2008 Standard. Installation and first setup of the Imagicle applications buyed included.
T-010-001-SRVD	Super Server Imagicle D	Server for the Imagicle UC applications respecting the following specs: Server 2U mini (depth 14.0" - 450 mm) 700W+700W redundant PSU Hot Swap, Monoprocessor Intel Quad Core 2,6 GHZ, RAM 16 GB, 2 Hard Disk 500 GB SATA 7200rpm in RAID Mirroring, 4 Gigabit Lan ports, 2 USB2 rear ports, Operating System Windows 2008 Enterprise. Installation and first setup of the Imagicle applications buyed included.
T-010-001-SRVBE	Super Server Imagicle BE	Server for the Imagicle UC applications respecting the following specs: Server 1U mini (depth 14.0" - 356 mm) 260W, Monoprocessor Intel Dual Core E5700 3 GHZ, RAM 4 GB, 1 Hard Disk SATA 500 GB 7200 rpm, 4 Gigabit Lan ports, 2 USB2 rear ports, Operating System Windows 2008 Enterprise Server. Installation and first setup of the Imagicle applications buyed included.
T-010-001-SRVCE	Super Server Imagicle CE	Server for the Imagicle UC applications respecting the following specs: Server 2U mini (depth 17.7" - 450 mm) 700W+700W redundant PSU Hot Swap, Monoprocessor Intel Quad Core 2,66 GHZ, RAM 8 GB, 2 Hard Disk 500 GB SATA 7200rpm in RAID Mirroring, 4 Gigabit Lan ports, 2 USB2 rear ports, Operating System Windows 2008 Enterprise Server. Installation and first setup of the Imagicle applications buyed included.
T-010-001-SRVDE	Super Server Imagicle DE	Server for the Imagicle UC applications respecting the following specs: Server 2U mini (depth 14.0" - 450 mm) 700W+700W redundant PSU Hot Swap, 2 processors Intel Quad Core XE55013 2,13 GHZ, RAM 16 GB, 2 Hard Disk 500 GB SATA 7200rpm in RAID Mirroring, 4 Gigabit Lan ports, 2 USB2 rear ports, Operating System Windows 2008 Enterprise Server. Installation and first setup of the Imagicle applications buyed included.
IMCD-DVD1H	Imagicle UC3 DVD Rom	DVD Rom containing all the Imagicle UC software applications ready for installation