Speed up your telephone work
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Monitor the telephone status of your colleagues
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Blue’s One CTI Enterprise is the CTI (Computer Telephony Integration) client-server software that simplifies and enhances the use of your desk phone.
Simple contact search in public and private phonebook, extension status, hotkey dialing, notification pop-ups, even informing about missed calls. These are just a few of the features Blue’s One CTI Enterprise offers to boost your telephone work.
Start a call from within any application, immediately get to know who is calling you, see if a colleague of your is available and even send text messages.
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Blue’s One CTI Enterprise provides real time extension status (BLF – Lamp Field), for you to immediately know if a colleague of yours is busy on the phone, thus saving time on attempting to reach your colleague.
Furthermore, a convenient panel provides an immediate access to the Preferred contacts, without requiring a specific search, for you to organize and find at incredible speed.
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Search in all your phonebooks and display the contact details
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Immediately know who is calling you or from whom you missed a call
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Blue’s One CTI Enterprise allows, in a single search, to immediately find a contact from within all your personal and business phonebooks.
In a single click you will be able to directly access the contact details on your CRM-ERP or customer management software, specifically developed for your Company thanks to Blue’s One free SDK kit.
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Thanks to the pop-up notifications, you immediately get to know who is calling you, thanks to a real time association calling number – phonebook contact.
If you miss a call, a convenient notice will warn and tell you from whom you missed a call, thus allowing you to saving time and increase your efficiency.
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Speed up your work thanks to Blue’s One hotkeys
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Ingrates with Speedy Enterprise phonebooks, with your CRM-ERP and other applications
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Blue’s One CTI Enterprise allows you to configured special key combinations for your PC keyboard (HotKeys) for you to start using your telephone in a simple and effective way.
Example:
Call from within any application [CTRL+1]
Highlight and call any number displayed on your monitor, no matter where it is (documents, web sites, email messages, and so on) without having to write it down, copy it or dial it manually, at all.
Quick contact search [CTRL+2]
Quickly searches a contact in all the configured phonebooks.
Texting [CTRL+3]
Thanks to Blue’s One CTI Enterprise you can send a text message to a contact from your phonebook or to any number capable of receiving it, thanks to your Vola.it account or via OneStream.
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Blue’s One CTI Enterprise integrates Imagicle Speedy Enterprise phonebooks, offering search features in a single and centralized database of contacts.
Contact search via a single search field in ‘Google’ mode, inherits visibility rights in terms of personal , department and public phonebooks and displays the list of your company extensions.
Blue’s One CTI Enterprise also integrates with Outlook 2000-2007, Windows Mail, Sales Force CRM as well as with your databases such as MS Access, Exfel, SQL Server, Active Directory, LDADP, OD_BC, SkyStone (Skype Gateway) Exchange 2007 and so on.
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Keep your work under control thanks to Blue’s One monitor
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Call your Skype contacts
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Blue’s One CTI Enterprise provides an easy way to monitor your personal communications in real time. Readable charts and tables are displayed for your to know how much and the way you are using your telephone.
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Thanks to Blue’s One CTI Enterprise and Skystone you can search and call your Skype contacts in a click, directly from your desk phone, without installing any Skype client or headphones on your PC.
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| Perfectly combines with Blue’s Attendant |
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A CTI solution for all your needs |
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Blue’s One CTI Enterprise shares with Blue’s Attendant Enterprise and Professional, the CTI server that connects to the Cisco UCM.
It represents the most suitable solution for anyone making an intensive use of their telephone but still do not require an operator software. In single configuration and your profile saved onto your server, you can use the application from any PC, logging in with your credentials.
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Imagicle offers a full-featured CTI suite that fits all your needs: in addition to the Enterprise version, designed for medium-large businesses, Blue’s One CTI Personal is also available. A client only solution, based on TAPI protocol, designed for smaller businesses. Blue’s Attendant (Enterprise or Professional) is instead recommended for all normally sighted, partially sighted and blind telephone operators as it simplifies and enhances inbound telephone traffic handling.
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Blue’s One CTI Enteprise is a Client-Server solution.
The client installs on the user PC.
The PC minimum requirements are as follows:
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Pentium 4 Processor - 2.5Ghz or higher
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1 GB RAM
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10/100 Mbps Ethernet port
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250 Mb free disk space
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Supported operating systems: Windows XP, Windows Vista, Windows 7
For your Server minimum requirements, please see hereunder chart.
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Virtualization tested on VMware |
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StoneFax - 100 KB for each fax to be archived in case this option is activated
SSAM - average of 3 MB for each extension message
Billy Blue’s 4/Blue's Enterprise 4 – 2,5 GB each million calls
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As of 2011.6 all the imagicle applications support 64 bit MS Windows Server OS.
If you are planning to use TAPI based applications (as Blues' Attendant), please verify your PBX TAPI driver does support 64 bit OS. If not supported we recommend to use a 32 bit OS or check with our sales team how implementing your solution as some workarounds are available.
Ex: Cisco UCM does NOT support 64 bit TAPI driver until version 8.5. |
Platforms listed in the following table have been verified for operating with the product. Imagicle solutions are based on technological stardards and therefore candidate to operate with many of the most used systems present on the market. Should your system not be listed, please contact our technical department to verify the interoperability.
Support & Software Maintenance included
Every Imagicle product includes ImagicleCare Basic, software maintenance and best effort technical support service from a team of specialists ready to listen to you in 5 different languages (Italian, English, German, French and Spanish).
ImagicleCare Basic includes services granting a post-installation support for the first 12 or 36 months starting from the date of the first registration.
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Period included
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Product
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12 months
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all the Imagicle products excluded those listed below
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36 months
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Blue's Professional
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Blue's Hotel Pro
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Blue's One CTI TAPI
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Blue's Voice Memory
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After this initial free period, you need to subscribe a support plan for a continuous maintenance and support of our product.
If you are longing for a more advanced support service, with predetermined and guaranteed response time and complete upgrades to the minor and major future software releases, you can subscribe to ImagicleCare Gold support & maintenance program. Learn more...
Support for all trial versions
Imagicle support is also granted during the 30 day evaluation period for every application and includes all ImagicleCare Basic services.
Warrant and support on hardware products
All Imagicle hardware products are covered by a 12 month warranty.
Hardware products include technical support service provided by the ImagicleCare Basic plan. In case of fault during the warranty period, immediately contact the technical support department. After the fault is determined, the device return can be authorised for repair or replacement that will be carried out free of charge except for shipping costs that will be charged to the client. Should a found fault not be covered by warranty, we shall notify the repair costs to the client, before repairing the device. This same procedures applies in case of expired warranty.
ImagicleCare Gold plan subscription does not modify above described warranty and support conditions covering hardware products.
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Choose a software from the list below
Note: Blue’s Attendant Enterprise, Blue's Attendant Professional and Blue's One CTI Enterprise are a Client-Server solution.
Download the package Blue's One CTI Enterprise and Blue’s Attendant client to install on the clients and the Stonevoice Application Suite 2011 for the selected telephony platform to install on the server.
In the following tables you find all the items you may need: Standard Products, Product Bundles, Optional modules, Expansions and Upgrades.
In order to see the prices you need to be a registered reseller, distributor or Imagicle Partner.
Click here to enter your password or here to apply to became an Imagicle Partner.
You may consider to buy a special Product Bundle instead of a Standard Product to obtain a better solution at a dramatically convenient price.
You require an Expansion license in order to extend your standard license for example up to the number of extensions monitored with your accounting and billing software, or to expand the number of channels for you IP Fax server.
You require an Upgrade license in order to upgrade to the new version of your product. If your product is covered by an Imagicle Care Gold Plan the upgrades are free of charge for you.
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