Billy Blue's 4

The perfect solution for your Cisco Unified CallManager

Powerful and flexible

Billy Blue’s 4 is the most advanced solution for monitoring and analysing telephone traffic for your Cisco Unified CallManager.

Billy Blue’s 4 is Cisco Compatible certified product that integrates with the StoneVoice Application Suite (SAS), the ultimate suite for your Unified Communication in a fully web based environment.

Multi-carrier, multi-site, multi-country, multi-currency and multi-time zone, Billy Blue’s 4 can cope with any need and also supports a network of telephone systems, offering a centralised monitoring.

Billy Blue’s 4 is the best solution for single office and for enterprises from just a few extensions to an unlimited number of extensions and offices.

Total control via web and e-mail		Integrates with your applications
Billy Blue’s 4 analyses outgoing, incoming and internal calls, thanks to preconfigured and ready to use reports and dashboards that can be further customised using filters and groupings. Billy Blue’s 4 does not require any software to be installed on your PC. You can simply use your browser and you will be able to easily access your company calls according to your role, through Billy Blue’s 4 brand new web interface.		Billy Blue’s 4 integrates with any application you run in your company. Thanks to web services allowing you to get data in XML format, you can access monitors and statistics of your telephone traffic directly via the Web, Intranet, your CRM or any other familiar application.

Product	Class	ServerType	Notes
Billy Blue's 4 for Cisco UC	up to120 extensions	Class B Server
Billy Blue's 4 for Cisco UC	up to 2500 extensions	Class C Server	To keep over 1 million online calls, Microsoft SQL Server Standard Edition 2000, 2005 or 2008 is required
Billy Blue's 4 for Cisco UC	up to 25000 extensions	Class D Server	To keep over 1 million online calls, Microsoft SQL Server Standard Edition 2000, 2005 or 2008 is required
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager	up to 120 extensions	Class C Server
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager	up to 500 extensions	Class C Server
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager	up to 2500 extensions	Class D Server	Requires Microsoft Windows 2003 or 2008 Enterprise Editions. In case of a higher number of users, project evaluation is required
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock	up to 120 extensions	Class C Server
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock	up to 500 extensions	Class D Server
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock	up to 2500 extensions	Class D Server	Requires Microsoft Windows 2003 or 2008 Enterprise Editions. In case of a higher number of users, project evaluation is required
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock, SSAM, Queue Manager	up to 120 extensions	Class D Server
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock, SSAM, Queue Manager	up to 500 extensions	Class D Server
Billy Blue's 4 for Cisco UC, StoneFax, IVR Manager, Speedy, StoneLock, SSAM, Queue Manager	up to 2500 extensions	Class D Server	Requires Microsoft Windows 2003 or 2008 Enterprise Editions. In case of a higher number of users, project evaluation is required

Server Type

Server type real or virtual *	CPU	RAM	Disk space	Operating system
PC-Server A Class	3 Ghz	1GB	12 GB**	Microsoft Windows XP, Vista, 7
Server B Class	3 Ghz	1GB	12 GB**	Microsoft Windows 2003, 2008 Std ***
Server C Class	3 Ghz dual-core	2GB	12 GB**	Microsoft Windows 2003, 2008 Std ***
Server D Class	2 Ghz quad-core	4GB	12 GB**	Microsoft Windows 2003, 2008 Std ***

*	Virtualization tested on VMware
**	StoneFax - 100 Kbytes for each fax to be archived in case this option is activated SSAM - average of 3 MBytes for each extension message Billy Blue’s – 2,5 Gbs each million calls
***	Windows 2008 will be supported starting from April 2010

Platforms listed in the following table have been verified for operating with the product. Imagicle solutions are based on technological stardards and therefore candidate to operate with many of the most used systems present on the market. Should your system not be listed, please contact our technical department to verify the interoperability.

Corporation	System	Release	Certifications
CISCO	Unified Communication Manager	4.x, 5.x, 6.x, 7.x	Cisco Compatible
CISCO	Unified Communication Manager Express	4.x, 7.x	Cisco Compatible
CISCO	UC500	4.x, 7.x	Cisco Compatible

Document Name	DocType	Language
Billy Blue's 4	Brochure	ENG
Billy Blue's 4	Brochure	ITA
Stonevoice Application suite Version Hystory	Online documentation	ENG
Stonevoice Application Suite System guides	Online documentation	ENG

Support & Software Maintenance included

Every Imagicle product includes ImagicleCare Basic, software maintenance and best effort technical support service from a team of specialists ready to listen to you in 5 different languages (Italian, English, German, French and Spanish).

ImagicleCare Basic includes services granting a post-installation support for the first 12 or 36 months starting from the date of the first registration.

Period included	Product
12 months	all the Imagicle products excluded those listed below
36 months	Blue's Professional Blue's Hotel Pro Blue's One CTI TAPI Blue's Voice Memory

After this initial free period, you need to subscribe a support plan for a continuous maintenance and support of our product.
If you are longing for a more advanced support service, with predetermined and guaranteed response time and complete upgrades to the minor and major future software releases, you can subscribe to ImagicleCare Gold support & maintenance program. Learn more...

Support for all trial versions

Imagicle support is also granted during the 30 day evaluation period for every application and includes all ImagicleCare Basic services.

Warrant and support on hardware products

All Imagicle hardware products are covered by a 12 month warranty.

Hardware products include technical support service provided by the ImagicleCare Basic plan. In case of fault during the warranty period, immediately contact the technical support department. After the fault is determined, the device return can be authorised for repair or replacement that will be carried out free of charge except for shipping costs that will be charged to the client. Should a found fault not be covered by warranty, we shall notify the repair costs to the client, before repairing the device. This same procedures applies in case of expired warranty.

ImagicleCare Gold plan subscription does not modify above described warranty and support conditions covering hardware products.

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Choose a software from the list below

Document Name	Description	Language	Version	Trial
Application Suite Requirements	requirements installation	ALL
Billy Blue's Migration Wizard	utiliy installation	ALL	3.01.00
Stonevoice Application Suite	full installation for Cisco Call Manager	ITA	3.04.02	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager Express	ITA	3.04.02	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager	ENG	3.04.02	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager Express	ENG	3.04.02	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager	DEU	3.04.02	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager Express	DEU	3.04.02	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager	FRA	3.04.02	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager Express	FRA	3.04.02	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager	ESP	3.04.02	15 days
Stonevoice Application Suite	full installation for Cisco Call Manager Express	ESP	3.04.02	15 days