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Provides and professional incoming call management with a small investment.
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Offers an easy and full-featured telephone control for the operator
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Blue’s Attendant Professional is the attendant console software solution that allow you to effectively accept, dispatch and park incoming calls and still monitor the status of your colleague telephones.
Integrates with Speedy Enterprise for your Company directory management, Blue’s Attendant Professional allows you to search a contact in a click and immediately see who is calling you.
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Blue’s Attendant Professional accepts and handles several lines for the associated telephone.
It does not require expensive telephone consoles nor of additional key pads, thus dramatically reducing the costs for your attendant console. Furthermore, as it is licensed for concurrent users, you purchase a single license that can be shared among you attendants.
Among the many available features, it handles: call dial, hang-up and answer, call hold and restore, blind transfer, consultation, transfer dispatch or restore, speed dial and Call History management.
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Ready to use for normally sighted, partially sighted and blind operators
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Your favorite contacts and colleagues in a click
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Blue’s Attendant Professional is also available for any operator, thus guaranteeing accessibility also to partially sighted and blind operators (the product is certified by the Blind Institute F. Cavazza) and be used with auxiliary tools for the interaction with the PC, for example hanks to the Zoom Magnifier software, the Braille Display and text to speech facility.
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A convenient panel offers all your favorite contacts at hand and you will not need to perform any special search. You will instead be able to organize your contacts according to your need, thus boosting up the speed of your work.
Furthermore, Blue’s Attendant Professional allows real time line status of the extensions, in order to immediately know if a colleague is busy on another conversation.
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Expandable thanks to Imagicle Customer Service solutions
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Centralised phone book management and CLI presentation thanks to Speedy Enterprise
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Blue’s Attendant Professional allows to satisfy any need thanks to its integration with Imagicle Customer Service solutions.
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combined with Queue Manager Enterprise, it makes up a full-featured call attendant solution
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combined with Blue’s Attendant Enterprise, in mixed mode, will meet the needs of several operator profiles
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combined with Speedy Enterprise, will provide search features in a single, centralized database
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combined with IVR Manager or IVR Studio, the system will accept an incoming call and automatically interact with the caller, dispatching the call to the desired queue, operator or user
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Blue’s Attendant Professional perfectly integrates Speedy Enterprise phonebooks, Imagicle centralized phonebook service. Speedy Enterprise can import and syncronise contacts from different sources and offer a profiled access to operators and users. The contact search is therefore inheriting visibility criteria, in terms of personal, department and public phonebooks.
Speedy Enterprise also offers a special service that displays the name of the caller when it is queuing up in the operator’s line.
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Perfectly integrates with Queue Manager Enterprise
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Also available in Enterprise Version
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Blue’s Attendant provides gives out the best of its performance and features when combined with Queue Manager Enterprise.
These two applications together offer a full-featured attendant console solution with queuing capabilities and advanced statistics, thus allowing the operator to be logged on specific queues and accept incoming calls, automatically or selectively.
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Blue’s Attendant is also available as Enterprise version, for those businesses with even more advanced needs: supports operators that need to handle multiple queues and requires advanced features such as VIP call management, extension Smart Park, e-mail notification to a business user.
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Characteristics
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Blue's Attendant Professional
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Blues' Attendant Enterprise
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Client/Server architecture
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yes
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yes
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Phone and park features
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yes
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yes
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Pop-up notifications (CRM-ERP card access)
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yes
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yes
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Server side centralized phonebook (with Speedy Enterprise)
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yes
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yes
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Additional phonebook an added
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yes
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yes
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Customizable favourite list
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yes
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yes
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LED field (BLF) for extension
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yes
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yes
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Automatic update
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yes
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yes
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Customisable and portable profile via login
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yes
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yes
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Partially sighted and blind operator support
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yes
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yes
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Multiple line support
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yes
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yes
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On demand call recording support
(with VoiceMemory or SSAM)
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yes
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yes
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Login /logout on all queues (with Queue manager Ent.)
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yes
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yes
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Login /logout on specific queues (with Queue manager Ent.)
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-
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yes
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VIP or queued call list (with Queue manager Ent.)
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-
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yes
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Smart Park extension park - Camp On
(with Queue Manager Ent.)
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-
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yes
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Call notes and notifications
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-
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yes
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External server presence integration
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-
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yes
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Hot redundancy supported (high reliability)
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-
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yes
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Concurrent user license
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yes
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yes
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5 languages: ITA, ENG, FRA, DEU, ESP
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yes
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yes
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Blue’s Attendant Professional is a Client-Server solution.
The client installs on the user PC.
The PC minimum requirements are as follows:
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Pentium 4 Processor - 2.5 Ghz or higher
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1 GB RAM
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10/100 Mbps Ethernet port
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250 Mb free disk space
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Supported operating systems: Windows XP, Windows Vista, Windows 7
For your Server minimum requirements, please see hereunder chart.
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Virtualization tested on VMware |
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StoneFax - 100 KB for each fax to be archived in case this option is activated
SSAM - average of 3 MB for each extension message
Billy Blue’s 4/Blue's Enterprise 4 – 2,5 GB each million calls
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As of 2011.6 all the imagicle applications support 64 bit MS Windows Server OS.
If you are planning to use TAPI based applications (as Blues' Attendant), please verify your PBX TAPI driver does support 64 bit OS. If not supported we recommend to use a 32 bit OS or check with our sales team how implementing your solution as some workarounds are available.
Ex: Cisco UCM does NOT support 64 bit TAPI driver until version 8.5. |
Platforms listed in the following table have been verified for operating with the product. Imagicle solutions are based on technological stardards and therefore candidate to operate with many of the most used systems present on the market. Should your system not be listed, please contact our technical department to verify the interoperability.
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Choose a software from the list below
Note: Blue’s Attendant Enterprise, Blue's Attendant Professional and Blue's One CTI Enterprise are a Client-Server solution.
Download the package Blue's One CTI Enterprise and Blue’s Attendant client to install on the clients and the Stonevoice Application Suite 2011 for the selected telephony platform to install on the server.
In the following tables you find all the items you may need: Standard Products, Product Bundles, Optional modules, Expansions and Upgrades.
In order to see the prices you need to be a registered reseller, distributor or Imagicle Partner.
Click here to enter your password or here to apply to became an Imagicle Partner.
You may consider to buy a special Product Bundle instead of a Standard Product to obtain a better solution at a dramatically convenient price.
You require an Expansion license in order to extend your standard license for example up to the number of extensions monitored with your accounting and billing software, or to expand the number of channels for you IP Fax server.
You require an Upgrade license in order to upgrade to the new version of your product. If your product is covered by an Imagicle Care Gold Plan the upgrades are free of charge for you.
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